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KVR Forum [Instruments] » Archive » Instruments » September 2001 Index | KVRFA1
AuthorTopic: Best support awards
midisax
Posted: 15th September 2001 18:04
My awards for best customer support go to:

RGC, Speedsoft/maz, Dsound, A0, Steinberg.
zdar
Posted: 16th September 2001 00:56
Fxpansion, Muon Software, SquareCircle, Steinberg, Image-Line
dusted william
Posted: 16th September 2001 01:51
Rich from sonic syndicacte by far, hands down no competition.
dw
Funkybot
Posted: 16th September 2001 02:15
As far as hardware goes, M-Audio has always been great to me.
brittnell
Posted: 16th September 2001 03:31
I'll second Rich from Sonic Syndicate (Orion Pro) and Rene' from RGC (Pentagon I, etc.), and add Peter from LinPlug (CronoX, RMIII, Etc.) and Dr. Sync (SynC Modular).

I've seen incredible response times and great suggestions/explanations from each of these guys.

[ 20 September 2001: Message edited by: brittnell ]
dusted william
Posted: 16th September 2001 03:44
oh yes peter from linplug is also very good.
dw
kevvvvv
Posted: 16th September 2001 10:45
Never met a VSTi developer who didn't try and help.

They're all good.
Horse
Posted: 16th September 2001 13:51
G-Media (M-Tron) and Richard Hoffman (Sonic Syndicate Orion) have been top customer service candidates, followed by any who contribute to this forum.

H Cheers!
Lotuz
Posted: 16th September 2001 16:08
LinPlug's customer service is excellent.
kevvvvv
Posted: 16th September 2001 17:19
Forgot to mention ... they're all crap when they go on holiday, get sick, attend funerals, flake with exhaustion after getting the next beta out
zdar
Posted: 16th September 2001 18:33
the best customer service is me ... I'm always fast to answer all my questions, even if I'm sick or in holidays ...

Walter Jr
Posted: 16th September 2001 21:17
Maz at speedsoft and rich hoffmann at sonic syndicate
Nice guys :=)
You're the best

W.Jr
-Brazil-
Har
Posted: 17th September 2001 00:03
Rene at rgcAudio, Jason, Dave and Chris at GMedia/GForce, and Angus at FXPansion: all great guys who respond quickly to issues and really care about the products they make.

These are the sort of people who make the whole online software experience so worthwhile.


--Har
Greedy Soul
Posted: 17th September 2001 06:53
Anyone who listed Steinberg for an award can't be living in the UK, Arbiter get my worst support award for the sixth year on the trot.

You are the weakest link, goodbye.

Tim
autodafe
Posted: 17th September 2001 07:17
ReFX is very fast in answering, and also Muon Software, I've experienced them both.
One of the worst is, sadly NI, a long time before getting an answer...

Check out my music
whyterabbyt
Posted: 17th September 2001 10:17
The good Dr Sync, without doubt. The man is -always- assisting on the Sync Modular mailing list.
zdar
Posted: 17th September 2001 10:51
quote:
Originally posted by Har:
Jason


see this thread: http://www.kvr-vst.com/cgi-bin/ultimatebb.cgi?ubb=get_topic&f=1&t=0010 22

shortyedwards
Posted: 17th September 2001 10:58
Rich @ Sonic Syndicate - fantastic support, really unparalleled.

Dave @ Muon - great guy, very honest and generous with his time.

Peter @ LinPlug - same as above.

I have had so many pleasant customer support experiences with so many of these small companies and direct response from the developers that it is truly hard to rank anyone. The above just stood out to me as outstanding. Cheers to all!
Har
Posted: 17th September 2001 13:52
quote:

Jason
see this thread: http://www.kvr-vst.com/cgi-bin/ultimatebb.cgi?ubb=get_topic&f=1&t=0010 22


Wrong "Jason": I was talking about Jason (along with Dave and Chris) from GMedia/GForce, who make the M-Tron...not jjasonsynth. Sorry about the confusion!

--Har

[ 17 September 2001: Message edited by: Har ]
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