Hi!

We have charged $99 (slight variations due to currency fluctuations) for the Studio Setup, 12 plugins, and decided that updates should be free.

For the last 4-5 months the flood of requests to have the software resent to the customers (due to a corrupted hard disk, lots reg details etc) has increased. We now get around 2-4 requests per day. Since it's done manually we decided to charge $10 for assisting the customer retrieving the latest version, the registration details etc. It's nost just a matter of passing on download links. It requires some work, which I won't go into, since it has to do with the copy protection.

I know that the customer really wants everything to be free but honestly, we're a company and has to survive. Does anyone have a solution to the ever increasing administrative tasks we have to perform? We don't really want to charge for helping people who have lost their reg details or the software. But if it continues like this then we have to. So how do we solve this problem?

We might implement a web page where customers can download their copies by first logging in. But it would take some time to develop such a scheme. Any thoughts on a simple, but secure, solution?

Kind regards
Mikael Hillborg
MHC Synthesizers and Effects
http://www.mhc.se

Mikael,

I understand it occupies your time to retrieve download links, however please also bear in mind that paying customers are the ones who should not be hindered or have a disadvantage from the copy protection you use for your products.
I hope you are reconsidering the copy protection approach in favor of one which causes yourself and your customers less headaches ultimately.

best

Markus

xRAVENx wrote:

Mikael, I understand it occupies your time to retrieve download links, however please also bear in mind that paying customers are the ones who should not be hindered or have a disadvantage from the copy protection you use for your products. I hope you are reconsidering the copy protection approach in favor of one which causes yourself and your customers less headaches ultimately. best Markus

Yeah right, absolutely. Any suggestions concerning a technical solution? Any open source done for a purpose like this (retrieving customer data and sending it)?

Kind regards
Mikael Hillborg
MHC Synthesizers and Effects
http://www.mhc.se

Not I, not a developer myself. Maybe share-it could used to retrieve download links by the customer themselves?

Markus

xRAVENx wrote:

Not I, not a developer myself. Maybe share-it could used to retrieve download links by the customer themselves? Markus

We use swreg.org, but have a very special solution which makes it a bit complicated. Thanks anyway.

Kind regards
Mikael Hillborg
MHC Synthesizers and Effects
http://www.mhc.se