KVR Audio

SJ_Digriz · Post by **SJ_Digriz** » Sun Dec 27, 2015 2:07 am

I think yoh have an upgrade problem

Integratron · Post by **Integratron** » Sun Dec 27, 2015 2:52 am

I logged a ticket.

SJ_Digriz · Post by **SJ_Digriz** » Sun Dec 27, 2015 3:38 am

I meant with Windows

Integratron · Post by **Integratron** » Sun Dec 27, 2015 10:35 pm

SJ_Digriz wrote:I meant with Windows

I don't think that MicroSoft is going to change Windows 10 so that it will run Retrologue 2... do you?

SJ_Digriz · Post by **SJ_Digriz** » Sun Dec 27, 2015 11:14 pm

You seem to missing the fact that I'm running Retrologue on a computer and 2 laptops all running Windows 10 in multiple DAWs without issue. I would bet a lot of money that it was doing an upgrade instead of an install of Windows 10 that is your problem. The fact that you have to resort to admin program launches to run certain things is a big indicator that your Windows install is faulty.

Integratron · Post by **Integratron** » Mon Dec 28, 2015 1:32 am

SJ_Digriz wrote:You seem to missing the fact that I'm running Retrologue on a computer and 2 laptops all running Windows 10 in multiple DAWs without issue. I would bet a lot of money that it was doing an upgrade instead of an install of Windows 10 that is your problem. The fact that you have to resort to admin program launches to run certain things is a big indicator that your Windows install is faulty.

Thanks for your input. OK - Now I see what you mean. Any ideas on how to correct? All my other plugs run fine.???

SJ_Digriz · Post by **SJ_Digriz** » Mon Dec 28, 2015 12:10 pm

Integratron wrote: Thanks for your input. OK - Now I see what you mean. Any ideas on how to correct? All my other plugs run fine.???

I don't know other than installing Windows 10 from scratch. All I'm saying is that you have an installation problem of some kind. I doubt you'll get much help from Steinberg.

However, you shouldn't give your help ticket up. Who knows. Although Retrologue is working for lots of people, you never know when someone will find some edge case that gives it a rash.

By the way, do you have a c:\users\documents\steinberg\crashdumps folder?

Integratron · Post by **Integratron** » Mon Dec 28, 2015 10:51 pm

Yes - I found it. It's called.... Cubase AI 7.0.6.2231 64bit 2015.12.27 18.30.dmp

SJ_Digriz · Post by **SJ_Digriz** » Mon Dec 28, 2015 11:07 pm

that file will only get created if there has been a crash. Look at the date and make sure it is current. If it is, send to the Borgz.

Integratron · Post by **Integratron** » Mon Dec 28, 2015 11:32 pm

SJ_Digriz wrote:that file will only get created if there has been a crash. Look at the date and make sure it is current. If it is, send to the Borgz.

Yes - it is current - how can I reach him/her?

SJ_Digriz · Post by **SJ_Digriz** » Mon Dec 28, 2015 11:53 pm

Integratron wrote:
SJ_Digriz wrote:that file will only get created if there has been a crash. Look at the date and make sure it is current. If it is, send to the Borgz.
Yes - it is current - how can I reach him/her?

Did you open a support ticket with Steinberg support?

Integratron · Post by **Integratron** » Tue Dec 29, 2015 2:41 am

Yes - they might be awhile getting to me because of their holiday hours.

SJ_Digriz · Post by **SJ_Digriz** » Tue Dec 29, 2015 2:49 am

Integratron wrote:Yes - they might be awhile getting to me because of their holiday hours.

Just add it to the ticket when you got a response.

Integratron · Post by **Integratron** » Tue Dec 29, 2015 5:43 am

SJ_Digriz wrote:
Integratron wrote:Yes - they might be awhile getting to me because of their holiday hours.
Just add it to the ticket when you got a response.

I think I would have to attach it to an email. I don't see a way to attach it to a support ticket.

SJ_Digriz · Post by **SJ_Digriz** » Tue Dec 29, 2015 1:54 pm

Integratron wrote:
SJ_Digriz wrote:
Integratron wrote:Yes - they might be awhile getting to me because of their holiday hours.
Just add it to the ticket when you got a response.
I think I would have to attach it to an email. I don't see a way to attach it to a support ticket.

ok, I've never used Steinberg support, but most of the ticketing systems have a way to attach supporting docs. Maybe they don't and you'll have to wait for the email.

Steinberg Retrologue