Oh sure. So every time you order a product, you should contact the complete chain of command to know when you will receive your product. That's just terrible.uv77mc wrote:Here's a reply to a facebook question by BFA :
" Hi David! Vintage Legends will be available by end of today. For more accurate release dates when ordering through a reseller, please contact Big Fish Audio directly. Thanks!"
UVI Vintage Legends, demo version now available
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- KVRian
- 705 posts since 9 Nov, 2003
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- KVRist
- 30 posts since 29 Dec, 2012
donato wrote:Oh sure. So every time you order a product, you should contact the complete chain of command to know when you will receive your product. That's just terrible.uv77mc wrote:Here's a reply to a facebook question by BFA :
" Hi David! Vintage Legends will be available by end of today. For more accurate release dates when ordering through a reseller, please contact Big Fish Audio directly. Thanks!"
LOL, yes, terrible... And still nothing again at this time...
- KVRAF
- 16103 posts since 22 Nov, 2000 from Southern California
I'm told the files will be on Big Fish Audio's servers later today.MrDuke wrote:And also, where does one download the files - from JRRShop or UVI's servers? Isn't it something like 20gb?
- KVRAF
- 16103 posts since 22 Nov, 2000 from Southern California
I was told today that our customers will be receiving your licenses either today or tomorrow. If you've been waiting, send me a PM and I'll get you a free Waves plug-in to make up for the delay.analoguesamples909 wrote:has anybody got a license or download for this yet? I purchased on Friday evening and have only got my receipt...thinking about it I suppose its christmas weekend...but still - it has launched...
- KVRAF
- 16103 posts since 22 Nov, 2000 from Southern California
I'm sorry for that. I was told today that all our back-ordered Vintage Legends licenses will be delivered by tomorrow.analoguesamples909 wrote:ok its coming up to 3 weeks since I purchased this thru JRR and Ive not recieved anything yet.
- KVRAF
- 16103 posts since 22 Nov, 2000 from Southern California
Yeah, it's been pretty frustrating. Big Fish told me to "back off" today when I made issue about the delay. I guess they're frustrated, too.bobbybland wrote:WOW,I've never heard of anything like that from any company. I know if you buy directly from UVI you'll get it the same day, or at least that's been my experience.
Anyway, as I posted previously, I'll give a free Waves plug-in to anyone who's been waiting, just PM me about it.
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- KVRist
- 30 posts since 29 Dec, 2012
We're waiting... again... as always... So, I'm going to mail ... UVI ! ... as always...
Uncle E wrote:I was told today that our customers will be receiving your licenses either today or tomorrow. If you've been waiting, send me a PM and I'll get you a free Waves plug-in to make up for the delay.analoguesamples909 wrote:has anybody got a license or download for this yet? I purchased on Friday evening and have only got my receipt...thinking about it I suppose its christmas weekend...but still - it has launched...
- KVRAF
- 16103 posts since 22 Nov, 2000 from Southern California
Zebra is certainly a great option. However, I don't think this issue should be taken as a reflection on UVI, they're a great company. I thought it was cool that Alain himself was the one that replied to his first enquiries.re_mute wrote:If they're this shit in replying to you, what happens if you need tech support etc? Go with Zebra.
- KVRAF
- 16103 posts since 22 Nov, 2000 from Southern California
Olivier,otristan wrote:JRRshop does not buy directly from us but from our US reseller.
Seems that JRR listed the product as shipping before it was actually shipping and before they could provide it through our reseller.
Hope this clarify things
I'm very proud to say that we've been a UVI dealer for a long time. I met Alain at MOTU's booth at the NAMM show many, many years ago and have always had high regard for him and your entire company. The fact is that we never had these issues all that time.
I'd like us to be able to get that good working situation back again, can you help with that?
- KVRAF
- 16103 posts since 22 Nov, 2000 from Southern California
PM me and I'll get you a free Waves plug-in.uv77mc wrote:The problem is that all three (JRR, BFA, UVI) lies and don't care about the customer... It's my personal experience since the start of this issue...
- KVRAF
- 16103 posts since 22 Nov, 2000 from Southern California
In addition to the free Waves plug-in I'm offering, we have O'Grady's Old Dirty Wurli by Tim O'Grady that we offer free:Numanoid wrote:Therefore if UVI/JRR/BFA could do as Cakewalk and for instance give away a free UVI soundset to those affected, I think it would show that they care about their customers
http://www.jrrshop.com/ogradys-old-dirty-wurli
- KVRAF
- 1731 posts since 28 Dec, 2007
well looks like it will be tomorrow for me...its 11pm now...
'back off' eh...oh dear...this whole thing has been irritating sound like for all parties - but to be honest - Ive always had good service from Eric and he delivers some great deals to us. Plus he doesnt spam to forum like some resellers, and contributes as a KVR member.
UVI are a professional operation. Im sad they cant price their packs a bit more competitively as I'd own more. It sounds like Big Fish simply didnt have the product ready at the official UVI launch-maybe they werent given it in advance or something else. And they have taken well...some weeks to get it sorted.
Ill not be dealing with Big Fish directly anyway. I went with JRR for a good price - and I got that. I'll be careful next time to be sure the product is actually available before I order - and I hope JRR will also check this...
'back off' eh...oh dear...this whole thing has been irritating sound like for all parties - but to be honest - Ive always had good service from Eric and he delivers some great deals to us. Plus he doesnt spam to forum like some resellers, and contributes as a KVR member.
UVI are a professional operation. Im sad they cant price their packs a bit more competitively as I'd own more. It sounds like Big Fish simply didnt have the product ready at the official UVI launch-maybe they werent given it in advance or something else. And they have taken well...some weeks to get it sorted.
Ill not be dealing with Big Fish directly anyway. I went with JRR for a good price - and I got that. I'll be careful next time to be sure the product is actually available before I order - and I hope JRR will also check this...
Presets for u-he Diva -> http://swanaudio.co.uk/
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- KVRist
- 30 posts since 29 Dec, 2012
I don't want your free Waves plug ! I just want my license ! Tuesday now and still nothing !Uncle E wrote:PM me and I'll get you a free Waves plug-in.uv77mc wrote:The problem is that all three (JRR, BFA, UVI) lies and don't care about the customer... It's my personal experience since the start of this issue...
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- KVRist
- 37 posts since 19 Jun, 2008 from Paris
Hello All !
I am really sorry for all these troubles. Be sure that we will do our best to resolve ALL the pending JRR orders TODAY, and we will also add some gifts to all of the ones who get involved in this weird situation.
I am really sorry for all these troubles. Be sure that we will do our best to resolve ALL the pending JRR orders TODAY, and we will also add some gifts to all of the ones who get involved in this weird situation.
- KVRAF
- 1731 posts since 28 Dec, 2007
ok fingered crossed it does get sorted today. thought it was going to be yesterday. thanks for chiming in here.AlainJ UVI wrote:Hello All !
I am really sorry for all these troubles. Be sure that we will do our best to resolve ALL the pending JRR orders TODAY, and we will also add some gifts to all of the ones who get involved in this weird situation.