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justified
KVRian
 
626 posts since 6 Apr, 2004

Postby justified; Sat Dec 02, 2017 3:06 pm Re: Call to Arms: Charity 2017 ($37731 final result raised)

Luftrum wrote:
justified wrote:Red Barnet is an International member who did not manually accept or deny this payment.

Ouch! That's a human error. I actually think Red Barnet created the PayPal account because of our charity drive here and this is clearly a misunderstanding, as they have to accept payments if they haven't yet. I suggest sending it back to them using this link https://www.paypal.me/RedBarnet that would be most fair. I will contact them and explain them the importance of accepting the payments if they haven't.

Thanks for the answer! I've just resent the money with the same message as previously.
clementshawes
KVRist
 
38 posts since 10 Apr, 2012, from Truro, United Kingdom

Postby clementshawes; Mon Dec 04, 2017 7:05 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

Well, one thing is for sure - I won't be ordering from Bastl's shop.
Have any of the Bastl winners received anything yet?
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skipscada
KVRian
 
1297 posts since 22 Oct, 2004, from Schmocation

Postby skipscada; Mon Dec 04, 2017 7:14 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

clementshawes wrote:Well, one thing is for sure - I won't be ordering from Bastl's shop.
Have any of the Bastl winners received anything yet?


:o

You realise they are a rather small (fast-growing?) business and they notched up the highest sum for the charity, right?
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Zombie Queen
KVRAF
 
4298 posts since 1 Aug, 2005, from Warszawa, Poland

Postby Zombie Queen; Mon Dec 04, 2017 7:36 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

Yes, but one shouldn't notch a sum, if one can't deliver. This should be a chance for devs to build reputation, not ruin it.
kcearl
KVRist
 
32 posts since 25 May, 2012, from San Diego

Postby kcearl; Mon Dec 04, 2017 7:39 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

They make great gear, I love my microgranny, I can wait as long as it takes. Everyone who contributed deserve more business from us all.
[url="http://soundcloud.com/the-trainset-ghetto/sets/scarymunters/"]My Soundcloud page[/url]
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Triggerpad
KVRer
 
22 posts since 29 May, 2011, from Bendorf/Germany

Postby Triggerpad; Mon Dec 04, 2017 7:43 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

haven't heard anything from bastl so far. just an email from them, a little something that everything is ok would be nice.
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Triggerpad
KVRer
 
22 posts since 29 May, 2011, from Bendorf/Germany

Postby Triggerpad; Mon Dec 04, 2017 7:46 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

but on the other hand, i got my stuff for a ridiculous low price, so i can wait now, no problem with that
clementshawes
KVRist
 
38 posts since 10 Apr, 2012, from Truro, United Kingdom

Postby clementshawes; Mon Dec 04, 2017 8:57 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

skipscada wrote:You realise they are a rather small (fast-growing?) business and they notched up the highest sum for the charity, right?


And, in the most basic sense, I am a paying customer.
But, they make great products and the auction was for a great cause; personally, I think I got a great deal on the Kastle - especially against the GBP price.

I'm not trying to be dramatic and calling to boycott their goods - I am simply stating that any future Bastl products I want, won't be bought through their store.
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foosnark
KVRAF
 
4096 posts since 9 Jan, 2003, from Saint Louis MO

Postby foosnark; Mon Dec 04, 2017 11:31 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

skipscada wrote:You realise they are a rather small (fast-growing?) business and they notched up the highest sum for the charity, right?


Bastl has been around since 2013. They've sold thousands of Eurorack modules and I don't know how many Microgrannies, Kastles etc. They're actively promoting musical events locally and posting stuff on social media regularly. They recently opened a coffee shop next to their physical store, and so on.

I wouldn't think they would have a problem communicating with 10 people and shipping them 17 items, given an entire month.

It was good of them to offer so many donations for the charity, but they're also dropping the ball here. If I'd bought three Eurorack modules at full price from their store, when they were in stock, and heard nothing for an entire month I'd be quite annoyed. When I buy from Control or Detroit Modular, or even when I buy used from some random person on the forum, usually they ship the same or next day and I've got it 2 or 3 days later.

I'm inclined to cut them a little more slack since this is a charity auction, but delays combined with poor communication don't reflect well on them as someone I'd want to buy from.
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EnGee
KVRAF
 
4152 posts since 7 Oct, 2005, from Auckland - NZ

Postby EnGee; Tue Dec 05, 2017 12:18 pm Re: Call to Arms: Charity 2017 ($37731 final result raised)

I have just received my Nektar keyboard :) Big thanks for the amazing follow up by Justin from Nektar :tu:

Thanks everyone for the very successful charity auction organized by our saint Luftrum.

I hope all will receive their toys soon :)

Windows 10 PC/ Nektar LX25+/ Waldorf blofeld/ Casio PX-5S/ Yamaha HS7 as monitors.
Cubase 9/ Reaper 5/ FL Studio 12 with synths/instruments/effects mainly from u-he, Air, NI, Steinberg, Sonivox and Synapse Audio.
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Triggerpad
KVRer
 
22 posts since 29 May, 2011, from Bendorf/Germany

Postby Triggerpad; Wed Dec 06, 2017 5:10 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

yippie!!! just got my bastl stuff! was a bit too happy, cut off half my finger when i opened the box with a knife but i'm happy..... really bloody stupid but happy!
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Triggerpad
KVRer
 
22 posts since 29 May, 2011, from Bendorf/Germany

Postby Triggerpad; Wed Dec 06, 2017 5:11 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

thx again to everybody involved, have fun with your stuff :)
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foosnark
KVRAF
 
4096 posts since 9 Jan, 2003, from Saint Louis MO

Postby foosnark; Wed Dec 06, 2017 5:21 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

Triggerpad wrote:yippie!!! just got my bastl stuff!


There's hope after all :tu:

Triggerpad wrote:was a bit too happy, cut off half my finger when i opened the box with a knife but i'm happy..... really bloody stupid but happy!


Ouch!
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Luftrum
KVRAF
 
1506 posts since 3 Jul, 2007, from Denmark

Postby Luftrum; Wed Dec 06, 2017 11:51 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

Triggerpad wrote:yippie!!! just got my bastl stuff!

:phew:
Luftrum
Sound Designer
Lunaris - 4.5GB Pads Instrument. Over 250 pads presets by Arksun, Bigtone, Himalaya, Martin Walker, Luftrum and more...
elassi
KVRAF
 
1755 posts since 8 Sep, 2009

Postby elassi; Wed Dec 06, 2017 11:53 am Re: Call to Arms: Charity 2017 ($37731 final result raised)

Luftrum wrote:
Triggerpad wrote:yippie!!! just got my bastl stuff!

:phew:


:pray:
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