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mgw38
KVRian
 
604 posts since 26 Jul, 2015, from Philadelphia

Postby mgw38; Wed Jan 10, 2018 11:24 am Strange issue with Waldorf synths on MacOS High Sierra

I have an issue with Waldorf synth plugins on MacOS High Sierra that borders slightly on the absurd and was wondering if somebody has experienced something similar and/or has some other insights relevant to that problem.

Sometimes, for no apparent reason, something creates a "?Waldorf" preset directory in addition to the "Waldorf" preset directory. The problem is that a directory with a name that starts with a question mark screws up the system. It is accessible through the terminal (where I can delete it manually), but it will, for example, break Time Machine or cause erratic behavior in Finder.

What makes this really annoying is that MacOS High Sierra also copies everything into a local snapshot for backup. So, whenever this directory appears, I not only need to delete it from the general preset folder, I also need to delete all local snapshots so that the system starts working properly again.

I have no idea what creates this directory. My current best guess - supported by anecdotal evidence - is that it is created during plugin scanning. But that is really only a guess at this point.

Did somebody else observe such a behavior?
db3
KVRAF
 
1699 posts since 22 Aug, 2012

Postby db3; Wed Jan 10, 2018 12:27 pm Re: Strange issue with Waldorf synths on MacOS High Sierra

I recently installed the Largo demo, after removing it I found I was left with a Waldorf folder in Audio>Presets. The folder appears to be empty. If I try to move to trash I get error "The operation can’t be completed because one or more required items can’t be found. (Error code -43)". When I click OK a second Walfdorf folder is shown in finder — which disappears on refresh. I was going to email Waldorf about that.
-dthree-
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mgw38
KVRian
 
604 posts since 26 Jul, 2015, from Philadelphia

Postby mgw38; Wed Jan 10, 2018 2:19 pm Re: Strange issue with Waldorf synths on MacOS High Sierra

db3 wrote:I recently installed the Largo demo, after removing it I found I was left with a Waldorf folder in Audio>Presets. The folder appears to be empty. If I try to move to trash I get error "The operation can’t be completed because one or more required items can’t be found. (Error code -43)". When I click OK a second Walfdorf folder is shown in finder — which disappears on refresh. I was going to email Waldorf about that.


That is exactly the issue! Thanks, at least I now have an explanation that does not involve my drive dying.

Btw, you can get rid of the folder if you open the terminal, switch to the preset directory and remove the leftover folder with a „rm -rf“ command. The folder you need to remove should be called „?Waldorf“. The question mark triggers the behavior you are observing.
db3
KVRAF
 
1699 posts since 22 Aug, 2012

Postby db3; Wed Jan 10, 2018 2:55 pm Re: Strange issue with Waldorf synths on MacOS High Sierra

mgw38 wrote:Btw, you can get rid of the folder if you open the terminal, switch to the preset directory and remove the leftover folder with a „rm -rf“ command. The folder you need to remove should be called „?Waldorf“. The question mark triggers the behavior you are observing.

Thanks for the heads-up. I couldn't delete the ?Waldorf folder immediately with terminal, I first had to cd into the folder and delete hidden (ls -a) ?Largo and .DS_Store files. Then I was able to delete the ?Waldorf folder :tu:

Hopefully that's the last I see of it.
-dthree-
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mgw38
KVRian
 
604 posts since 26 Jul, 2015, from Philadelphia

Postby mgw38; Wed Jan 10, 2018 3:05 pm Re: Strange issue with Waldorf synths on MacOS High Sierra

db3 wrote:
mgw38 wrote:Btw, you can get rid of the folder if you open the terminal, switch to the preset directory and remove the leftover folder with a „rm -rf“ command. The folder you need to remove should be called „?Waldorf“. The question mark triggers the behavior you are observing.

Thanks for the heads-up. I couldn't delete the ?Waldorf folder immediately with terminal, I first had to cd into the folder and delete hidden (ls -a) ?Largo and .DS_Store files. Then I was able to delete the ?Waldorf folder :tu:

Hopefully that's the last I see of it.


Yup, it is a slightly dangerous bug.

If you are using Time Machine it will now hang because a copy of the folder is also in a local snapshot. If that is the case you can either delete all local snapshots or wait until the system purges them for you (which happens after 24 hours, I think).
db3
KVRAF
 
1699 posts since 22 Aug, 2012

Postby db3; Wed Jan 10, 2018 3:10 pm Re: Strange issue with Waldorf synths on MacOS High Sierra

Thanks for the info. Assume I'll be ok as I only do TM backups manually, and last one was before installing Largo. NB) I now see the following within the Largo requirements on Waldorf site. Apple OSX - 10.9.5, 10.10.5, 10.11.6 and 10.12.x (not compatible with High Sierra)
-dthree-
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mgw38
KVRian
 
604 posts since 26 Jul, 2015, from Philadelphia

Postby mgw38; Fri Jan 12, 2018 10:16 am Re: Strange issue with Waldorf synths on MacOS High Sierra

Just an update in case somebody finds this searching for a solution to the problem. Waldorf has a fix. At this point you need to contact Waldorf support since the update is not officially released yet.

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