Tracktion 5 Issues

[shiek_yerbouti]

Hi,
I am a new member here. I've had Tracktion for many years and glad they are back again! I recently upgraded to version 5. I'm having 3 issues I can't seem to figure out:

I can't open the Settings Tab - the programs runs and opens in the Project editing window and I can work with audio and save files. I just cannot select the Settings tab.

There are many open edits in the Project view. I try to close them and they will not close or respond at all when I click on the tabs at the top of the screen.

Automation curves can't be drawn. I am unable to enter nodes or curve the automation lines.

I am running a fully loaded Mac Mini and hope you all can help figure this out. Is there somewhere I can send these things to the folks at Tracktion to report the issues?

Thanks,
Tony

[aMUSEd]

Have you tried to see if this problem still occurs after a reboot?

[shiek_yerbouti]

Yes. Rebooting doesn't help.

[danboid]

You should also be able to close edits by right-clicking them under the projects tab and choosing 'close this project' - I'm presuming you can access the Projects tab OK?

TSC will need to know which version of OSX you're running to help you further, I'd imagine.

[shiek_yerbouti]

Thanks. Here are my machine specs:

OSX version 10.9.3

Processor: 2.6 Ghz Intel Core i7

Memory: 16GB 1600 Mhz DDR3

Yes - I am able to access the projects tab. Seem to be able to perform most normal functions there. Right clicking to close the tabs does nothing though.

[frankvg]

Have you repaired permissions?

[dRowAudio]

Hi shiek_yerbouti, when you click on the settings tag, depending on the page that is active Tracktion will rescan your audio and MIDI devices. It is possible that there is some un-responsive hardware that is blocking the page from responding.

Try removing all external hardware and re-launching Tracktion to see if that remedies the problem.

[shiek_yerbouti]

I did try repairing permissions and that hasn't resolved the issues.

There is no external hardware connected.

[frankvg]

Perhaps the preferences file (com.tracktion.plist) has gone corrupt. You can remove it from:
User/library/Preferences
Tracktion will rebuild one on launch. If it doesn't help you could always put it back.

[shiek_yerbouti]

There are no files for Tracktion 5 in the User/library/Preferences directory.

I do see a file there with almost that exact same name for Tracktion 4, but I don't want to mess with that one since I am still able to use version 4.

[shiek_yerbouti]

Does anyone know the right way to report this to Tracktion so they can address it in an update? Since I paid for the upgrade I would like to be able to be able to actually use the software. I was enjoying the new version up until this happened.

[frankvg]

I doubt they can address this in an update. More likely there is something wrong with your system (conflicting preferences).

[shiek_yerbouti]

I'm glad to report that I took Frank's advice and it led me to the solution!

Here is what happened for the record:

1. deleted preference file - no change
2. deleted settings file - no change
3. deleted template file that I was using at the time of the freeze - Bingo!

Once I deleted the bad template file it was as if I had just downloaded the software for the first time. The original colors were back and I had to enter my info to register. I'm really glad to have this solved.

Thank you all very much for your help!
Tony