Anyone experienced this?
Screen shot:
https://copy.com/yJnEsu3VZ7LuWFFQ
Trying to activate V Collection on Mac.
I have tried uninstalling and re-installing the latest version of e-licenser, exactly the same problem occurs.
When I try to do "maintenance" on eLicenser, it fails: https://copy.com/26DKIgJ9pcpyCmlB
(And Spark, which I have been using mostly, quits after a while, saying it has not been activated.)
Not very happy!
e-licenser fails, "not created on this computer"
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- KVRist
- Topic Starter
- 113 posts since 24 Apr, 2007 from Finland
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- KVRist
- Topic Starter
- 113 posts since 24 Apr, 2007 from Finland
Kevin, I have been in touch with someome called Pierre-Antoine. I have sent all the screenshots he has asked. First, the "solution" I was given was a terminal code. Did not work. Second, a "manual repair permission" was "set for your Soft-eLicenser"- Then I should have selected menu Actions > Repair Soft-eLicenser, but guess what, that command is greyed out and I cannot choose it.
I am starting to loose my faith in your company which does not even know it's own e-Licenser system well enough.
Sad, because I really like Spark. And even more sad, I have paid for this.
I am starting to loose my faith in your company which does not even know it's own e-Licenser system well enough.
Sad, because I really like Spark. And even more sad, I have paid for this.
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- KVRist
- 375 posts since 24 Nov, 2006
Hi,
I am very sorry you are encountering so much trouble with eLicenser.
We are doing our best to solve the problems but sometimes it is a bit more complicated and it needs the help of Steinberg (the company who is developing eLicenser technology).
Please send me your support ticket number, I will try to see if I can do something.
Kevin
I am very sorry you are encountering so much trouble with eLicenser.
We are doing our best to solve the problems but sometimes it is a bit more complicated and it needs the help of Steinberg (the company who is developing eLicenser technology).
Please send me your support ticket number, I will try to see if I can do something.
Kevin
