AIR Music Technology

jc_vt · Post by **jc_vt** » Thu Oct 22, 2015 1:38 pm

I saw the update version announcement on KVR for 2.06 but don't see anywhere on the website to download the updates.....how is that done?

sbangs_air · Post by **sbangs_air** » Thu Oct 22, 2015 1:39 pm

To update locate your product on the website and click the update tab

lotus2035 · Post by **lotus2035** » Thu Oct 22, 2015 3:05 pm

I'm having trouble installing the strike update. I get the screen below even though I have 2.05 installed.

I will stick with 2.05 for the time being.

I also had a problem with the Loom 1.06 installation but I solved that by un-installing 1.05 first and then installing 1.06.

sbangs_air · Post by **sbangs_air** » Thu Oct 22, 2015 3:07 pm

That error code appears to be the iLok manager, I would recommend uninstalling that temporarily our installer will put the new on back on for you. Sorry about that!

EvilDragon · Post by **EvilDragon** » Thu Oct 22, 2015 3:21 pm

I get that error, as well. I already have the latest iLok manager installed, your installer should recognize that and RESPECT that, not try to write over it...

lotus2035 · Post by **lotus2035** » Thu Oct 22, 2015 3:35 pm

sbangs_air wrote:That error code appears to be the iLok manager, I would recommend uninstalling that temporarily our installer will put the new on back on for you. Sorry about that!

I uninstalled the ilok manager but still got the same error from the strike installer.
So then I downloaded and installed the latest version of ilok manager from the website but alas, same error.

I seem to remember having a similar problem before but cant remember how I sorted it out.

sbangs_air · Post by **sbangs_air** » Thu Oct 22, 2015 3:59 pm

It seems I may have spoken too soon and this issue is not iLok related. If you wouldn't mind sending me your installer log sbangs@airmusictech.com I would appreciate it.

lotus2035 · Post by **lotus2035** » Thu Oct 22, 2015 4:22 pm

sbangs_air wrote:It seems I may have spoken too soon and this issue is not iLok related. If you wouldn't mind sending me your installer log sbangs@airmusictech.com I would appreciate it.

Done!

sbangs_air · Post by **sbangs_air** » Thu Oct 22, 2015 4:26 pm

Thanks allot it seems a quick .7 will be on the way sorry again for the trouble.

lotus2035 · Post by **lotus2035** » Thu Oct 22, 2015 9:50 pm

good to know thanks, will keep an eye out for it.

DrumAddict · Post by **DrumAddict** » Thu Oct 22, 2015 9:50 pm

you guys at air musictech should remove the ilok manager install from your installer and let user decide if they want install the license manger or not , because if you have a newer version of the license manager already installed it ends up with this error message .

same problem here with Strike as the other people .

and please dont tell me that i need to redownload 18 Gigabyte again for the companys fault ? (version 2.0.2 that i got with purchase i already deleted and replaced with 2.0.4 complete installer , which worked at this time and now after the v2.0.6 Update install fail tried to reinstall 2.0.4 which ends up with the same error about ilok license manager . than i was thinking , ok , dl the 2.0.6 full iunstaller and install but ends up with the same error)

i beginning to regret the purchase . too many install and update trouble .

jc_vt · Post by **jc_vt** » Thu Oct 22, 2015 9:55 pm

Thanks, don't know how I missed that! Installed the updates, all seems to work fine on Mac OS10.10.5

sbangs_air wrote:To update locate your product on the website and click the update tab

sbangs_air · Post by **sbangs_air** » Fri Oct 23, 2015 12:19 pm

Hello, we have spoken with the engineers the issue is the update package requires 2.0.5 or greater so please run the previous updater if you have not taken the jump from a previous version yet.

c_voltage · Post by **c_voltage** » Fri Oct 23, 2015 1:40 pm

+1 the same problem with at least Strike And Loom update installers (rest not checked yet).

Scotty · Post by **Scotty** » Fri Oct 23, 2015 1:52 pm

I updated my xpand2! software from 2.05 to 2.06 and it worked wihout issue. All previous versions failed. So for xpand2! it appears that the iLOK install issues have been resolved.

AIR Music Technology

KVR Audio

AIR updates?