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License Transfers

Phorous
KVRian
 
829 posts since 28 Apr, 2014, from Texas

Postby Phorous; Fri Feb 20, 2015 12:01 pm Re: License Transfers

Just to clarify the policy is still 9 months correct? I think I read on the u-he website it was 1 year.
Cubase 9.0 | Steinberg UR28M | Focal Alpha 50 | Fender Jazz Bass | Alesis VI25
Chapelle
KVRian
 
882 posts since 27 Dec, 2007

Postby Chapelle; Fri Feb 20, 2015 12:19 pm Re: License Transfers

Voice303 wrote:Just to clarify the policy is still 9 months correct? I think I read on the u-he website it was 1 year.

Yes, it's 9 months:
http://www.u-he.com/cms/faqs#can-i-transfer-my-u-he-plugin-licenses-to-someone-else
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rod_zero
KVRAF
 
2402 posts since 28 Jan, 2011, from MEXICO

Postby rod_zero; Fri Mar 27, 2015 7:28 am Re: License Transfers

Can I already transfer Hive if I pay the transfer fee? Or I have to wait for release? I didn't end using it as much as expected ( I even did a Lemur tempalte for it).
dedication to flying
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#rob
KVRist
 
376 posts since 20 Aug, 2013

Postby #rob; Tue Apr 07, 2015 6:21 am Re: License Transfers

You don't need to wait for the release.

Send an eMail to support at u-he dot com, and we'll send you the link to purchase the transfer token. Once you purchased the token, let us know the full name and the eMail address of the new owner, and we'll process the transfer ASAP.
Cheers,
Rob
u-he | Support | FAQ | Patch Library
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rod_zero
KVRAF
 
2402 posts since 28 Jan, 2011, from MEXICO

Postby rod_zero; Tue Apr 07, 2015 6:30 am Re: License Transfers

#rob wrote:You don't need to wait for the release.

Send an eMail to support at u-he dot com, and we'll send you the link to purchase the transfer token. Once you purchased the token, let us know the full name and the eMail address of the new owner, and we'll process the transfer ASAP.


Thanks a lot Rob, I had already got the response by email.
dedication to flying
garry_spectrum
KVRer
 
4 posts since 7 Aug, 2014

Postby garry_spectrum; Wed May 06, 2015 4:44 pm Re: License Transfers

Quick question regarding multiple license transfers.

Does one need to pay the license transfer fee of $15 for each plugin separately or do you guys offer any sort of bundle transfer in case if several plugins are being transferred to another one?

Example:
I am about to purchase Zebra from a person that I bought Diva from in about 10 days ago. Does he need to pay another 15 USD ?

Thank you!
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#rob
KVRist
 
376 posts since 20 Aug, 2013

Postby #rob; Thu May 07, 2015 8:37 am Re: License Transfers

If a seller has owned his license for 9 months or longer, the transfer will be totally free of charge.
Transfer tokens are only necessary to purchase if the seller hasn't owned his license for 9 months yet.

There are no "bundles" for tokens.
Each individual license has to be transferred by hand, so each individual premature license requires its own transfer token.

Examples:
You buy someone's younger-than-9-months Zebra2 today, he'll have to purchase a token.
You buy his younger-than-9-months Hive and his younger-than-9-months Satin in 10 days, he'll have to purchase two more tokens.
You buy his 2-years-old Diva in June, no token is necessary.

If a seller not only owns a product, but maybe also a couple of soundsets (from our store) for that product, then those soundsets do NOT require transfer tokens, as they will automatically be transferred together with the product license. Soundsets can not be transferred on their own without the appropriate product.

Example:
Say you purchase Zebra2, Dark Zebra and the Transmission soundset -- and in 7 months time you decide to sell.
You would only have to purchase one transfer token for the premature Zebra2 license.
The Dark Zebra and Transmission would automatically be transferred together with your Zebra2.
But you would not be able to sell the Transmission soundset without Zebra2.
Cheers,
Rob
u-he | Support | FAQ | Patch Library
HcDoom
KVRian
 
701 posts since 18 Feb, 2012

Postby HcDoom; Mon Apr 04, 2016 10:04 am Re: License Transfers

Why does it take so long to transfer licenses? I sent request 3 days ago and no answer... :(
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.maki
KVRAF
 
4274 posts since 21 Jan, 2008, from oO

Postby .maki; Mon Apr 04, 2016 11:02 am Re: License Transfers

HcDoom wrote:Why does it take so long to transfer licenses? I sent request 3 days ago and no answer... :(


probably because it was weekend and in addition the superbooth16 exhibition.
incubus
KVRAF
 
5771 posts since 6 May, 2015

Postby incubus; Mon Jun 26, 2017 10:01 pm Re: License Transfers

But I'm not in that position, I'm way out of 9 months and someone paid me in good faith.

Worst case scenario I refund the money, but still, the buyer is expecting u-he to fulfill the obligation.
Augren
KVRian
 
1214 posts since 8 May, 2003, from Munich

Postby Augren; Mon Jun 26, 2017 10:27 pm Re: License Transfers

Isn't that your responsibility - checking ahead of time that you can sell your license?
Either way, contact them by their support by mail, much better chance of getting them to accommodate you/your situation when it doesn't automatically mean they have to do it for everyone.
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#rob
KVRist
 
376 posts since 20 Aug, 2013

Postby #rob; Tue Jun 27, 2017 3:32 am Re: License Transfers

What seems to be the issue? It's not clear to me by just that 1 post.
Have you contacted support at u-he dot com about this yet?
Cheers,
Rob
u-he | Support | FAQ | Patch Library
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Vortifex
KVRist
 
406 posts since 1 Sep, 2016

Postby Vortifex; Tue Oct 03, 2017 6:47 am Re: License Transfers

I have a license transfer going through at the moment and just wondered how long the process usually takes. I'd like to be able to give the recipient a rough estimate if possible.
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#rob
KVRist
 
376 posts since 20 Aug, 2013

Postby #rob; Wed Oct 04, 2017 3:20 am Re: License Transfers

Vortifex wrote:I have a license transfer going through at the moment and just wondered how long the process usually takes. I'd like to be able to give the recipient a rough estimate if possible.

Always depends on when you write to us. We're located in Germany, which I think is 7-8 hours ahead of the US, so if you're located in the US and you send an eMail to us in your afternoon or after work, chances are that we're already at home.

License transfers are usually handled within 24 hours in any case. In some situations, like on weekends or on bank holidays, when we're not in the office, it can take longer before we find the request and process it.

For example, yesterday was a bank holiday here in Germany, so nobody was at the office and nobody dealt with license transfers. If you sent your transfer request within the last ~30 hours, it will probably not have been processed yet, or it was already processed today in the last couple of hours. If you send us a request right now, it'll be processed in a matter of minutes, it's the middle of the day here.

In some cases (if the license in question was owned less than 9 months) it's necessary to purchase a transfer token for $15. The additional communication and token purchase will add some more time to the transfer process.
Last edited by #rob on Wed Oct 04, 2017 3:22 am, edited 2 times in total.
Cheers,
Rob
u-he | Support | FAQ | Patch Library
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#rob
KVRist
 
376 posts since 20 Aug, 2013

Postby #rob; Wed Oct 04, 2017 3:21 am Re: License Transfers

double post
Cheers,
Rob
u-he | Support | FAQ | Patch Library
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