TSynth wrote:This is what you say to your customers?as for reputation... we done worse... not proud of it, but shit happens
You just found yourself some well funded competition. I highly suggest reading basic business books.
This is all just GUI design and DSP. Bitch work and creative thinking to optimize algorithms. It's not terribly hard. And it's nothing hard to invest capital into putting together a team of passionate people more than willing to do the work. The marketing and customer service, especially in this market, is almost zero compared to most ventures.
This is no joke. And I hope you say something smart-ass like to this post so you can reference it in the future.
Within 5 years your business will fold, aside from your "loyal" customer base. Which in this space, when something better sounding and more optimized comes out... everyone will jump ship regardless of what will be said in response to this.
You have been very foolish towards your customers. There is no excuse for saying what you said, even if you provide great products.
Only a fool or complete groupie would accept an answer along the lines of "Check this out! But wait years, because then the quality will be awesome! And CPU's will get faster. And basically f**k you if you don't like it!"
There is some truth in that but your attitude towards people that feed you and your employees is insane.
Another example in response to someone Hyped about "Zebra 3", only because you set yourself up to hear such things by immaturely suggesting a product will come out that is nowhere near finished. The only reason you did so, was damage control of revenue because sales of Z2 plummeted.
Yeah, I'm sorry, but life is a bitch.
ROFL... a new member, who knows it better, because we are all going to buy from him and his newly created LLC, where even a lawyer is part of, just started pissing around on a company that I think IS very popular JUST BECAUSE THEY ARE TRANSPARENT AND HONEST. On top they release top notch software, as a side dish
I wish most other companies would manage their communications like U-he. And for your sake, you better cut a big piece of U-he's cake and learn from them, instead of "knowing" it better.
Your post reminds me of some classic industry management classes, where they still teach rules from the 50s. Like "Always lie to the customer, never tell them the truth, and if a shit storm is coming, just barricade yourself and stop all communication, at all costs!"