KVR Audio

dav0001 · Post by **dav0001** » Sun Jul 17, 2011 8:16 am

spirit wrote:I bought this a few days ago. Great reverb, very happy. Only trouble is that it won't retain the license code. I have to manually activate it every time !

This is incredibly annoying.

Nor can I see how to get support from 2C, any tech support page, FAQs, knowledge base or anything else useful.

I must be missing something obvious. Clues ?

I had an absurd amount of issues with installing Aether.
And the issue your having happened to me to.

I found old emails to support about the issue, here are some extracts from my emails:

"The Auth.prop file is being written to at this directory: C:\Users\Win7\AppData\Local\VirtualStore\Program Files\2C-Audio\Aether\Res
And NOT to this directory (where it should be): C:\Program Files\2C-Audio\Aether\Res
This is the reason for not keeping the authorization"

The Auth.prop file is where the serial number should be written to (you can open it in Notepad).

Open the Auth.prop file in this location:
C:\Program Files\2C-Audio\Aether\Res
And enter the serial number so it looks just like the other Auth.prop file in the first location:
(C:\Users\Win7\AppData\Local\VirtualStore\Program Files\2C-Audio\Aether\Res)

They eventually sent me a custom installer which worked for me.. it was a very very messy experience. I no longer use Aether.

spirit · Post by **spirit** » Sun Jul 17, 2011 9:22 am

Thanks dav. That doesn't seem to be the case here - there's no duplicate file. But certainly the error is the same. I suspected it was a Win7 permissions issue, but I made sure I'm the admin/owner with full write permissions on those files.

I must say that I find this incredibly irritating. The lack of obvious support channels at 2C just adds to the annoyance.

xtrax · Post by **xtrax** » Sun Jul 17, 2011 10:26 am

I forget to write here:
The latest expanded folder with simulations is here:
http://www.gearslutz.com/board/6764550-post674.html

OR:
http://www.kvraudio.com/banks.php?s=dl&id=1532

dav0001 · Post by **dav0001** » Sun Jul 17, 2011 10:34 am

spirit wrote:Thanks dav. That doesn't seem to be the case here - there's no duplicate file. But certainly the error is the same. I suspected it was a Win7 permissions issue, but I made sure I'm the admin/owner with full write permissions on those files.

I must say that I find this incredibly irritating. The lack of obvious support channels at 2C just adds to the annoyance.

Try doing a full system search for the 'Auth.prop' file.. it could be hiding somewhere, i don't understand why it created 2 Aether directories :/

Aether's email support also made sure i had 'Read Only' un-ticked for all Aether directories, and from memory that did NOT solve the problem at all.. as well as Win7 permission's etc.

Best to email support your self at support@2caudio.com

spirit · Post by **spirit** » Sun Jul 17, 2011 11:49 am

Thanks again ! Much appreciated. This is also a new build machine so it well be my own stupidity, but I've had no other issues relicensing all my other plugs. I'll see what the email turns up.

Great reverb though. Very happy with it otherwise.

xtrax · Post by **xtrax** » Sun Jul 17, 2011 4:09 pm

spirit wrote:Thanks again ! Much appreciated. This is also a new build machine so it well be my own stupidity, but I've had no other issues relicensing all my other plugs. I'll see what the email turns up.

Great reverb though. Very happy with it otherwise.

In the user manual you have some info about this.

Common Authorization Problems
Occasionally users run into a situation where the product does not retain its authorized status once it has been authorized, and the user has to reauthorize the plug-in multiple times. This is generally an indication that the user's "Disk Permissions" and/or "User Rights" are not set correctly. This is a simple problem to solve. If you encounter this issue please try the following:
WIN:
a) Please go here: C:\Program Files\Steinberg\VstPlugIns\2C-Aether\Resources (or go to your Shared VST plug-in folder however you have set it up, if it is not this default location i.e. ...\VstPlugIns\...)
b) Select the "AuthData.spt" file. Right click on it and select Properties from the pop-up menu. c) Uncheck Attributes: Read-Only. d) Open your host, load Aether, and authorize it one last time. This should solve the problem.

spirit · Post by **spirit** » Sun Jul 17, 2011 7:03 pm

Got a reply from 2C confirming my stupidity. Seems my attack on Win7 permissions & file ownership was not vigorous enough. After some wrestling it's fixed. Thanks for the help. When these sort of things strike it's a huge help to be able to unburden the frustrations

xtrax · Post by **xtrax** » Sun Jul 17, 2011 7:40 pm

spirit wrote:Got a reply from 2C confirming my stupidity. Seems my attack on Win7 permissions & file ownership was not vigorous enough. After some wrestling it's fixed. Thanks for the help. When these sort of things strike it's a huge help to be able to unburden the frustrations

Heh..we all don't like to read user manuals, but sometimes I have to force myself to do that before use...
Anyway problems are always here to be solved..

spirit · Post by **spirit** » Mon Jul 18, 2011 2:26 am

I read the "readme" !

LeVzi · Post by **LeVzi** » Mon Jul 18, 2011 1:15 pm

Surprised to hear you had issues with it, it went straight on and running here. Was straightforward.

xtrax · Post by **xtrax** » Sun Jul 24, 2011 7:16 pm

I just updated latest Classics folder, download from here:
You can just replace original 01 Classics folder..

http://www.gearslutz.com/board/6764550-post674.html

For sharing..

Breeze · Post by **Breeze** » Mon Jul 25, 2011 1:48 am

xtrax wrote:I just updated latest Classics folder, download from here:
You can just replace original 01 Classics folder..

http://www.gearslutz.com/board/6764550-post674.html

For sharing..

So this is the really really totally last release, right?

Kidding! It's impossible to be a perfectionist

Your hard work is very appreciated!

xtrax · Post by **xtrax** » Mon Jul 25, 2011 9:05 am

Breeze wrote:
xtrax wrote:I just updated latest Classics folder, download from here:
You can just replace original 01 Classics folder..

http://www.gearslutz.com/board/6764550-post674.html

For sharing..
So this is the really really totally last release, right?

Kidding! It's impossible to be a perfectionist

Your hard work is very appreciated!

LOL
Well to make some things clear, I just need to explain something.
I made some researching over Aether. And after that I achieved this:

http://www.gearslutz.com/board/6729118-post55.html

So I decided to make them again from 0. And there was a lot of them. After that I just added some more of the best. Well this is it. I think we have something that can be very useful.

echopark · Post by **echopark** » Mon Jul 25, 2011 10:19 am

Thanks for your hard work Den !

Breeze · Post by **Breeze** » Mon Jul 25, 2011 12:34 pm

xtrax wrote:Well to make some things clear, I just need to explain something.
I made some researching over Aether. And after that I achieved this:

http://www.gearslutz.com/board/6729118-post55.html

Thanks for this direct comparison, Den. As much as I like Aether, the M7 sample sounds more live than the Aether one; it's funny but on band-limited speakers like NS-10s the difference is more striking than on my mains. I don't mean to dis your work (you've given us a great cross-section of presets to work from) but it's only fair to mention.

2C-Aether Reverb