Crysonic Apology

[thefyn]

I do not think they deserve to be banned from KVR. Some of their plugins are actually quite nice. We have seen a handful of developers come and go with bad attitudes... if they choose that fate, it is up to them and each individual purchaser.

However, even with as cheap as their everything bundle is... I won't but it till it's $20 cheaper, because they ignored my past questions as well.

Now is your chance...It's $29 for everything. A really good deal since they have been releasing quite a few things recently. I dropped the hammer a few days ago.

I got the download links 24 hours later (THE HORROR!!!!) lol

[medienhexer]

+1 to ban them.

And I can't believe, that some people who have read this thread, do actually still think about buying from them.

Can you point out the specifics of people who have been burned?

Because I read this thread, and there are a hell of a lot of opinions from people who have not purchased anything from them.

What was your experience?

I don't ever talk badly about developers but there are two cases where I didn't get a working software in return for my money. Two cases where free bugfix and 64 Bit updates were promised and those promises weren't kept. Two cases of companies completely shutting down customer service apart from sales inquiries. Those two were Yellow Tools and Crysonic. And I think it's okay to state that. It's not personal, it just didn't work out well.

The difference between the two companies is: Yellow Tools sold everything to Magix and Magix is actually making an effort of fixing issues and taking care of their inherited customer base. Not quite there, yet, but they're working on it. I very much respect that. And in between, Soundservice was able to provide some informal support in case of registrations spent in a very flawed installation/activation process. Again, very much appreciated and respected.

Crysonic, on the other hand, never delivered on their promises and instead released new major versions which of course weren't free of charge for existing customers. On the contrary, existing customers were offered a paid upgrade which cost more than the plug-ins had cost in the first place and as far as I remember, there wasn't a demo to see if the issues had been fixed in case you wanted to spend money on the upgrade. The previosly promised free updates weren't some sort of informal post in a forum, they were part of the product description in one of those incredible sales. Which left a bitter taste in several people's mouths.

Now, I've moved on but I would never make the same mistake again. That doesn't mean their products can't be any good. Actually, I really loved the Yellow Tools samples and the Crysonic stuff was pretty decent when it worked and when it didn't generate intermittent 0dB FS noise bursts as soon as you moved any of the knobs..

I think what people keep saying is that developers like Quinto, Urs, Tony, as well as more established FabFilter, NI, Waves and others give you less headache and sweeten their great products' sales with exeptional customer service, reliability and dedication. I find these factors becoming more and more of a deciding factor in my decision making. If the actual fulfillment of a product order is enough for you, that's okay. But you should be willing to accept that in a community so heavily addicted to great plug-ins and great deals, a lot of people have tried to strike a bargain with Crysonic. With varying degrees of success.

[ObsoleteAcc99]

Yes, everything they promised was a lie. That should be enough to deter people. In any case, i have absolutely less than zero sympathy for anyone in this actual topic who gets burned by them , as in, if they have read this and still buy afterwards. For those who have been burned prior, my sympathies but now you are armed and known to avoid them. Those few who have posted in their defence, WILL get burned eventually as a leopard simply doesn't change his spots for certain customers.. and then.. the "i told you so" won't even be worth writing.

I am 100% with Tek, if KVR was mine they'd be gone so fast before you could even say the name "c-r-" , who?

[Ch00rD]

What, they still exist? Market failure.

[hibidy]

March 7th, 2013

Crysonic announces "The apology"

A new plugin that begs you to be forgiving and please buy their products again.

[MFXxx]

In fairness has anyone actually used these and reviewed them on KVR.

Ah who am I fooling...these guys are no different than those lovely viagra pills from canadian pharmacy, russian webcam, spanish lotto and nigerian dictator looking to move large sums of cash emails....

why do i even waste my energy on typing this post...their marketing works, must do people buy their warez.

They are the company we love to hate and that alone is enough negative marketing to create a stimulae...

'''beer goggle plugins''' or BGP's im copyrighting that lol...

[pattonfreak1]

Crysonic killed my father... And raped my mother.

[hibidy]

All we need at pussy pics, that'll get 'er done!

[jens]

That gif scares me shitless!

[hibidy]

The thread should scare you more!

[an-electric-heart]

To this day I still believe Spectrlive NXT was very good... but Spectralive only get's worse with each new version, If they only ever had that one product, sold it for about $70 and supported it properly, Crysonics reputation would still be intact.

[thefyn]

+1 to ban them.

And I can't believe, that some people who have read this thread, do actually still think about buying from them.

Can you point out the specifics of people who have been burned?

Because I read this thread, and there are a hell of a lot of opinions from people who have not purchased anything from them.

What was your experience?

I don't ever talk badly about developers but there are two cases where I didn't get a working software in return for my money. Two cases where free bugfix and 64 Bit updates were promised and those promises weren't kept. Two cases of companies completely shutting down customer service apart from sales inquiries. Those two were Yellow Tools and Crysonic. And I think it's okay to state that. It's not personal, it just didn't work out well.

The difference between the two companies is: Yellow Tools sold everything to Magix and Magix is actually making an effort of fixing issues and taking care of their inherited customer base. Not quite there, yet, but they're working on it. I very much respect that. And in between, Soundservice was able to provide some informal support in case of registrations spent in a very flawed installation/activation process. Again, very much appreciated and respected.

Crysonic, on the other hand, never delivered on their promises and instead released new major versions which of course weren't free of charge for existing customers. On the contrary, existing customers were offered a paid upgrade which cost more than the plug-ins had cost in the first place and as far as I remember, there wasn't a demo to see if the issues had been fixed in case you wanted to spend money on the upgrade. The previosly promised free updates weren't some sort of informal post in a forum, they were part of the product description in one of those incredible sales. Which left a bitter taste in several people's mouths.

Now, I've moved on but I would never make the same mistake again. That doesn't mean their products can't be any good. Actually, I really loved the Yellow Tools samples and the Crysonic stuff was pretty decent when it worked and when it didn't generate intermittent 0dB FS noise bursts as soon as you moved any of the knobs..

I think what people keep saying is that developers like Quinto, Urs, Tony, as well as more established FabFilter, NI, Waves and others give you less headache and sweeten their great products' sales with exeptional customer service, reliability and dedication. I find these factors becoming more and more of a deciding factor in my decision making. If the actual fulfillment of a product order is enough for you, that's okay. But you should be willing to accept that in a community so heavily addicted to great plug-ins and great deals, a lot of people have tried to strike a bargain with Crysonic. With varying degrees of success.

Thats it? They didn't bring out a 64 bit version? The 32 bit versions still work in my Sonar X1.

Speaking of Sonar, they have bugs too. Like hanging notes for a hell of a lot of VST synths like Razor etc etc. You mentioned NI..why do their synths hang so much in certain DAWS???. Do you want to ban those? How about sound toys? How long were they talking about 64 bit plugs?

Customer support? I reported the VST hang notes over a year ago to NI...There are a dozen threads dedicated to it...It's not fixed. When you work with bleeding edge software companies like these you should expect this type of thing.

[thefyn]

Yes, everything they promised was a lie.

Really?

haha. Hysterical much?

[trimph1]

Yes, everything they promised was a lie.

Really?

haha. Hysterical much?

It was a lie to those who expected it to work ... ...but if you get caught with one that does not do as advertised and you get no responses from anyone there....

[chokehold]

Thats it? They didn't bring out a 64 bit version? The 32 bit versions still work in my Sonar X1.

So? Good for you.

Not everyone uses 32-bit versions, though. I know I don't, because I need my host running at 64-bit and accessing an assload of RAM to load all the fancy Kontakt, Superior and other RAM-heavy sample libraries into one process. Using a 32-bit host in a scenario like that would equal to attempting 10-finger typing after cutting off one of your arms.

Oh, and then there's that thing about bit-bridges crashing at any random time, restricting worklow as in not passing play/pause commands to the host, or the many plugin-side bugs like only giving out sound if the plugin process has focus, yet being quiet if the actual host you're working in is in the foreground...

Can't be bothered with that sort of cowpattery.
So if a plugin doesn't offer a x64 version right away, I don't buy or use it, not even the demo.

But all that aside, Crysonic have officially announced that all their plugins would go x64, tricking some people into thinking somewhere along the lines of "hey, they're not x64 yet but they will be soon, and that price is sexy, so I'll have to buy now before the offer expires and I'll get x64 versions later when they bring 'em out" ... yet they didn't deliver.

They also promised Mac versions, bug fixes and stability updates, just to sell their crap ... but none happened, at least not to the extent they had advertised.

Now tell me... making false promises, raising false expectations, and then not ever delivering a product or refunding people for what they bought under false promises and expectations... what's that called again?

Oh, right. Fraud. Scam.

That's it.
Not that thing about being too lazy to make x64 versions of their plugins. BIAS have made an impressive effort to show us all what happens if you fail to pay interest to customer requests like that.

0.02€