KVR Audio

skitchy · Post by **skitchy** » Mon Jul 14, 2014 4:53 am

Some people need a sense of humour installed.
My OP was written in a tongue-in-cheek 'horror story' style because I titled the thread "Yet another Waves license HORROR story".
If you are too stupid to get such a simple joke, then please stop breeding immediately.
And I do own Element as it happens, so this forum *is* appropriate (like it makes one iota of difference except to the 'I should have been a mod because I can point out obvious stuff' brigade.

Up until the other day I had never had a problem with a license dongle/system. I had seen others report problems, but as I am not a dick I didn't chime in with something like 'but it didn't happen to me - so you must be on drugs.'
What a f*cking joke.

woodsdenis · Post by **woodsdenis** » Mon Jul 14, 2014 6:37 am

Here's how to reactivate licenses if you reformat your hard drive, reinstall the operating system, or install a new hard drive.
As long as the computer itself is the same, there is no need to recover your licenses as described above.

If your licenses were activated to a USB flash drive, just connect it and you're good to go.If your licenses were activated to the computer, make sure it's connected to the Internet, launch Waves License Center and log into your account. Your licenses will be reactivated automatically.If your licenses were activated to a USB flash drive which has since been reformatted, connect it to your computer, launch Waves License Center and log into your account. Your licenses will be reactivated automatically.

There seems to be a great deal of confusion here, if your HD goes down then your licenses are retrieved automatically, there is no once a year rule. That only applies to lost or stolen computers etc.

ThomasHelzle · Post by **ThomasHelzle** » Mon Jul 14, 2014 9:44 am

hibidy wrote:I agree that it's not ideal. If your plug is under wup, then it should be covered, PERIOD. But that is why I went stick. If a HD fails, then you are not totally SOL. I might be wrong but I think sticks are safer than HD's?

If it would be only about HDs or sticks actually breaking, I would be less annoyed. But I have no idea why my licenses vanish. I'm just suddenly greeted with a "no license found" requesters when starting a host and in the license centre my computer has a new name.
Out of thin air.
It may be me installing a fresh linux version on a separate SSD, it may be me updating my bios, it may be a windows update, but there is a limit of idiocy in pseudo security I'm willing to accept.

I find it amazing that in this day and age such antiquated narrow-minded concepts are still being used when it's long established that it only annoys your customers.

Good riddance as far as I'm concerned.

Cheers,

Tom

Gamma-UT · Post by **Gamma-UT** » Mon Jul 14, 2014 10:11 am

skitchy wrote:Some people need a sense of humour installed.
My OP was written in a tongue-in-cheek 'horror story' style because I titled the thread "Yet another Waves license HORROR story".
If you are too stupid to get such a simple joke, then please stop breeding immediately.

Or English isn't their first language.

Numanoid · Post by **Numanoid** » Mon Jul 14, 2014 10:11 am

skitchy wrote:If you are too stupid to get such a simple joke, then please stop breeding immediately.

I don't think the joke even can be called simple, if you wanna be a comedian don't give up your dayjob

Let's hope you are less "funny" and cheeky when checking in your baggage at the airport

I own several Waves plugs, have had no "spooky" incidents at all with the license center on Win 7 64 bit

robotmonkey · Post by **robotmonkey** » Mon Jul 14, 2014 11:07 am

frankz00 wrote: No torrents, cracks, porn, etc..

Such a boring life you must be living

bbaggins · Post by **bbaggins** » Mon Jul 14, 2014 5:10 pm

I had the same experience as the OP. Three times over a one-year period.

By all accounts, Waves support is great. But if you don't buy the WUP you get zero support. I know of no other vendor who won't help you out if you haven't bought an insurance policy.

Not only will I buy no more Waves products, I am reluctant to use the ones I have.

woodsdenis · Post by **woodsdenis** » Mon Jul 14, 2014 5:22 pm

bbaggins wrote:I had the same experience as the OP. Three times over a one-year period.

By all accounts, Waves support is great. But if you don't buy the WUP you get zero support. I know of no other vendor who won't help you out if you haven't bought an insurance policy.

Not only will I buy no more Waves products, I am reluctant to use the ones I have.

I have not renewed my WUP for 90% of my Waves but still would have a few that are under a year old. Waves support has been fantastic in my case. What I don't get is, they state very clearly that only a new computer needs a re auth. All those with issues here, does simply downloading the licenses again not solve the issue ?

ThomasHelzle · Post by **ThomasHelzle** » Mon Jul 14, 2014 7:07 pm

woodsdenis wrote:[What I don't get is, they state very clearly that only a new computer needs a re auth. All those with issues here, does simply downloading the licenses again not solve the issue ?

Then there would be no issue.
The license center at the end had three names for my computer, two of them it never ever had in my lifetime.

The licenses were on the other two from what that delirious code thought is mine.
I didn't even bother with support.
Companies like that are best left alone.

Back to my guitar and ValhallaVintageVerb now. That are the only Waves I'll need today

Cheers,

Tom

bbaggins · Post by **bbaggins** » Mon Jul 14, 2014 7:51 pm

What I don't get is, they state very clearly that only a new computer needs a re auth. All those with issues here, does simply downloading the licenses again not solve the issue ?

The problem is that replacing/upgrading/disabling even trivial components such as a USB port is treated as a "new computer". I'd prefer to turn off my network during recording sessions, but that disables Waves plugins (and a few others).

And yes, re-downloading the licenses fixes the problem. But it's annoying, and assumes you have convenient internet access. Not a showstopper, but there's simply no reason to put up with such inconveniences when there are so many alternatives in today's marketplace. My FabFilter, Meldaproduction and Voxengo mainstays have never, ever let me down in this way.

I vote with my wallet.

woodsdenis · Post by **woodsdenis** » Mon Jul 14, 2014 8:21 pm

bbaggins wrote:
What I don't get is, they state very clearly that only a new computer needs a re auth. All those with issues here, does simply downloading the licenses again not solve the issue ?
The problem is that replacing/upgrading/disabling even trivial components such as a USB port is treated as a "new computer". I'd prefer to turn off my network during recording sessions, but that disables Waves plugins (and a few others).

And yes, re-downloading the licenses fixes the problem. But it's annoying, and assumes you have convenient internet access. Not a showstopper, but there's simply no reason to put up with such inconveniences when there are so many alternatives in today's marketplace. My FabFilter, Meldaproduction and Voxengo mainstays have never, ever let me down in this way.

I vote with my wallet.

Fair enough, are you on windows ? Is this more prone to this sort of thing. I agree I would be annoyed if it happened all the time , thankfully it hasn't to me ..... yet. Waves are by no means the only player in town but they do make some very good plugins and along with Fabfilter and others are my mainstay. Melda plugins are very cool and deep and a bit of a genius dev methinks.

arkmabat · Post by **arkmabat** » Mon Jul 14, 2014 8:23 pm

I cringe when windows update runs now anyway... lol

skitchy · Post by **skitchy** » Mon Jul 14, 2014 8:24 pm

I don't think the joke even can be called simple, if you wanna be a comedian don't give up your dayjob

And yet you still didn't get it.
And once again I am forced to remind you that just because *you* haven't had any issues (yet), that doesn't mean nobody else does. In fact, numerous people in this very thread have reported the exact same problem with the software.
You do understand that you are spending your time defending a large company's broken copy protection scheme, don't you? In the face of all the evidence, your argument is 'but it works for me so everybody else must be wrong'.

And then you start talking about checking baggage at airports?

Tell me Numanoid, are you allowed to play with scissors unattended?

woodsdenis · Post by **woodsdenis** » Mon Jul 14, 2014 8:35 pm

@skitchy (I get the joke, maybe too Pythonesque for some

) and others Why did you have to re authorize when you had your issue , Waves state clearly its only when its a different computer that you need to do this. I understand there are issues with computers losing there ids but a simple re download will fix it.

I am not certainly not defending the issues many have with this system, but there seems to be a lot of confusion as to what a re auth (the once a year rule) and a re download is.

skitchy · Post by **skitchy** » Mon Jul 14, 2014 8:50 pm

@woodsdenis
Yeah, it was a bit weird, but I'll try to explain without the jokes

I got a 'no licenses found message'. I opened the License manager and found that there were now 2 devices listed - both the same computer but with different 'IDs' (strings of random characters). The one listed as 'connected' now contained no licenses, and all my licenses were stuck on the 'unconnected' phantom 'computer' that had suddenly appeared out of nowhere.
So I was stuck because how was I supposed to connect 'my computer' back to 'my computer' (if you see what I mean). The licenses were effectively locked to a machine ID that had ceased to exist (due to a glitch in the software I presume).
I hope that makes sense.

Yet another Waves license horror story