best customer service awards
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- KVRist
- 140 posts since 26 Jul, 2013 from on top of your pet goat
Camel Audio are fantastic service.
I made a mistake with my registration email for Phat3 on the day after Christmas ( boxing day )and of cause of was swearing a lot but I sent a support email to Camel and the same day I had the email address corrected , license downloaded and up and running , bearing in mind this should of being a holiday period ,I thought this was fantastic
Just thought id share that
I made a mistake with my registration email for Phat3 on the day after Christmas ( boxing day )and of cause of was swearing a lot but I sent a support email to Camel and the same day I had the email address corrected , license downloaded and up and running , bearing in mind this should of being a holiday period ,I thought this was fantastic
Just thought id share that
Last edited by filtafreq on Sun Jul 28, 2013 2:12 pm, edited 2 times in total.
You start at A finish at B and everything else in-between is what you make it .......... that's life and music
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- KVRist
- 97 posts since 14 Mar, 2013
FabFilter - Pleasant, kind people who patiently answered my questions and also gave me an extension of one month for further demoing their plugins.
Spectrasonics - Not normally considered among the quickest, I have to say that they were very fast, professional and courteous in dealing with the licence transfers of products I acquired second hand from KVR.
Embertone - Overall perfect, friendly customer service with killer products, going above and beyond their duty.
Spitfire Audio - Takes the cake for being the quickest company I have dealt with. Immensely talented, hardworking guys too. Received my EDU license to Albion within a minute of e-mailing them with student/teacher proof .
Spectrasonics - Not normally considered among the quickest, I have to say that they were very fast, professional and courteous in dealing with the licence transfers of products I acquired second hand from KVR.
Embertone - Overall perfect, friendly customer service with killer products, going above and beyond their duty.
Spitfire Audio - Takes the cake for being the quickest company I have dealt with. Immensely talented, hardworking guys too. Received my EDU license to Albion within a minute of e-mailing them with student/teacher proof .
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- KVRian
- 819 posts since 8 Nov, 2009
The dev's at Cockos Reaper actrually listen to their customers on the daily.
I don't know if there is any company that comes faster with updates, and implements ideas from their customers, as quickly.
I don't know if there is any company that comes faster with updates, and implements ideas from their customers, as quickly.
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Sampleconstruct Sampleconstruct https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=191286
- KVRAF
- 16153 posts since 12 Oct, 2008 from Here and there
It's KVR...robojam wrote:I thought this was about best customer service. Why are we talking about worst?
- KVRAF
- 2134 posts since 11 Oct, 2007 from Almanya
I had two pleasant surprises just the other day with Two Notes and LVC Audio.
Downloaded Two Notes' Wall Of Sound cab sim to give it a shot, never had anything to do with them before, and -how else could it be- instantly ran into some bugs and nuisances.
Filed a support ticket, Guillaume and Raphael immediately sorted everything out even though it was the weekend, very pleasant dialog and they told me a bugfix release is imminent any day now.
Matt at LVC was also very helpful and quick to respond, seems to be an honest guy with good ideas.
Thumbs up for both of 'em!
Though I've made positive experiences with other support teams as well, PreSonus and iZotope, DSP Quattro, very much with Cockos, and to my surprise also with Nomad Factory... Two Notes and LVC still surprised me the most.
Downloaded Two Notes' Wall Of Sound cab sim to give it a shot, never had anything to do with them before, and -how else could it be- instantly ran into some bugs and nuisances.
Filed a support ticket, Guillaume and Raphael immediately sorted everything out even though it was the weekend, very pleasant dialog and they told me a bugfix release is imminent any day now.
Matt at LVC was also very helpful and quick to respond, seems to be an honest guy with good ideas.
Thumbs up for both of 'em!
Though I've made positive experiences with other support teams as well, PreSonus and iZotope, DSP Quattro, very much with Cockos, and to my surprise also with Nomad Factory... Two Notes and LVC still surprised me the most.
I don't work here, I just feed the trolls.
My sales thread @ Market Place
My website with lots of free stuff:
Sampled drums and instruments | Clipping plugin | Shure SRH840 EQ correction presets | SFZ syntax mode for Coda2
My sales thread @ Market Place
My website with lots of free stuff:
Sampled drums and instruments | Clipping plugin | Shure SRH840 EQ correction presets | SFZ syntax mode for Coda2
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Armadillosound Armadillosound https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=311380
- KVRian
- 796 posts since 28 Aug, 2013
Camel Audio,PSP and Fabfilter as already mentioned all offer excellent customer service. I've also had good customer support experiences with Rob Papen, Steve Duda of Xfer, Sonic Charge and Arturia. Arturia customer support sometimes gets knocked but I have to say i've not any issues with them.
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- KVRAF
- 21348 posts since 26 Jul, 2005 from Gone
Yeah. Obviously it's way too much effort to go create a new thread about bad customer service...Sampleconstruct wrote:It's KVR...robojam wrote:I thought this was about best customer service. Why are we talking about worst?
- KVRAF
- 2083 posts since 28 Feb, 2011
These companies (most are small - some one person) have provided me with perfect support, and have gone beyond perfect to going above and beyond what's required.
9 Volt Audio
Bolder Sounds
Camel Audio
Hollow Sun
Patchpool
SonicCouture
4Front Technologies (TruePianos)
U-He
Xils-Lab
9 Volt Audio
Bolder Sounds
Camel Audio
Hollow Sun
Patchpool
SonicCouture
4Front Technologies (TruePianos)
U-He
Xils-Lab
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- KVRer
- 25 posts since 29 Apr, 2005
dear gents,robojam wrote:Yeah. Obviously it's way too much effort to go create a new thread about bad customer service...Sampleconstruct wrote:It's KVR...robojam wrote:I thought this was about best customer service. Why are we talking about worst?
in an effort to save the moderators the trouble, i have deleted the troublesome comments myself. my sincere apologies on causing you what seems to be an inconvenience which resulted in an even more absurd situation: you posting an even more offtopic comments.
thanks nonetheless!
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- KVRAF
- 21348 posts since 26 Jul, 2005 from Gone
...and this post rectifies that...how, exactly?zimske wrote:dear gents,robojam wrote:Yeah. Obviously it's way too much effort to go create a new thread about bad customer service...Sampleconstruct wrote:It's KVR...robojam wrote:I thought this was about best customer service. Why are we talking about worst?
in an effort to save the moderators the trouble, i have deleted the troublesome comments myself. my sincere apologies on causing you what seems to be an inconvenience which resulted in an even more absurd situation: you posting an even more offtopic comments.
thanks nonetheless!