KVR Audio

ew · Post by ew » Wed Oct 02, 2013 8:03 pm

fletchflash wrote:hmmm i've had mixed experiences with native instruments.

I'm trying to de-register some products to sell (as i bought komplete) and they refuse to email me back. really annoying

If you want a quick response, it's always best to call:

http://www.native-instruments.com/en/co ... ontact-ni/

The absolute best customer service IMO? Jon Ayres, both as COFX and now with Rob Papen. Runners up include Peter (LinPlug) and Urs.

ew

michael2 · Post by **michael2** » Mon Jan 13, 2014 2:34 am

i'm going to add Waveshaper. i emailed with a question and got a response in a few hours. on a weekend. and he gave me an update on a sample library I had purchased previously. very nice guy, totally pro and his stuff sounds great.
http://www.waveshaper.org

arkmabat · Post by **arkmabat** » Mon Jan 13, 2014 2:39 am

http://www.audjoo.com/h/Helix.htm

planetearth · Post by **planetearth** » Mon Jan 13, 2014 2:53 am

I'll echo what some others have said: Tone2, Camel Audio and NI were very helpful to me, and were quick and courteous. IK Multimedia was quick and courteous too, and "The Professor" Rhythmic Robot Audio offers great service and a great sense of humor!

Steve

hibidy · Post by **hibidy** » Mon Jan 13, 2014 5:29 am

(sick person who's on medication responding).....

"Planet earth......planet.......planet..........planet" (echoing, a fav song)

robogone · Post by **robogone** » Mon Jan 13, 2014 2:56 pm

Can't remember if I've already posted in this thread, but if I have it doesn't matter as it bears saying more than once that Ralph at Rayzoon is fantastic at helping out his customers.

planetearth · Post by **planetearth** » Mon Jan 13, 2014 7:58 pm

hibidy wrote:(sick person who's on medication responding).....

"Planet earth......planet.......planet..........planet" (echoing, a fav song)

Which song is that? I can only think of one off the top of my head....

And I'd offer to help you with your sickness, but "the government" has decided it's "not safe" to allow me to "practice" medicine anymore.

(Well, the US government, anyway. If you want to meet me in Tijuana, I can probably fix you right up.)

Steve

hibidy · Post by **hibidy** » Mon Jan 13, 2014 8:45 pm

Duran Duran, where it echos. Awesome old days memories.

Numanoid · Post by **Numanoid** » Mon Jan 13, 2014 8:53 pm

michael2 wrote:through no fault of anyone but me, some of my serial numbers and backups had gone unaccounted for. some of them I couldn't even remember what email account I had purchased them under.

Doing some occasional tiding and updating overview of serials could be the best "customer support" we ever grant ourselves

planetearth · Post by **planetearth** » Mon Jan 13, 2014 9:04 pm

hibidy wrote:Duran Duran, where it echos. Awesome old days memories.

Yes! That's exactly the one I had in mind, exactly where the name came from, and it's been stuck in my head for an hour now.

You're our winner today, hibidy! Janice, show him what he's won...!

Steve

hibidy · Post by **hibidy** » Mon Jan 13, 2014 9:09 pm

hehe!

michael2 · Post by **michael2** » Mon Jan 13, 2014 10:06 pm

Numanoid wrote:
michael2 wrote:through no fault of anyone but me, some of my serial numbers and backups had gone unaccounted for. some of them I couldn't even remember what email account I had purchased them under.
Doing some occasional tiding and updating overview of serials could be the best "customer support" we ever grant ourselves

lesson learned. they are all in a password wallet now and a word doc.

Gone soft · Post by **Gone soft** » Mon Jan 13, 2014 11:41 pm

DDMF who e-mailed me a fixed version within hours when some functionality was broken in an update of Metaplugin a while ago.
And though this was back in early 2012 Martin Fay of Vaz Synths for making two modules for Vaz Modular I asked for, just fairly simple mixer modules and it took some debating back and forth before we agreed on roughly how they should be and if the unity mixer I wanted should really be as barebones as I wanted it but still.. The other module was a 4 in bipolar modulatable mixer called "PolarMix" in case anyone wondered...
Meldaproduction for exceptional service and being nice to "chat" with in corresponendences, QuikQuak for patiently answering even the silliest of questions I had a couple of years ago when plugin synthesizers where still kind of new to me, and though not in business yet Sonigen for e-mailing me one more or less personal update after one other til the issues I had could be solved.
Honorable mentions to Camel Audio and Jon of ConcreteFX (who has joined Rob Papen now).

Yup, I agree it's the small companies that provide the most exceptional service.

michael2 · Post by **michael2** » Sun Jul 13, 2014 9:56 pm

just adding kudos for Pendle at Sound Dust. I sent him an email asking for a Kontakt instrument for an EXS24 instrument I bought a few years ago, and he responded with a nice email and a download link in about 7 minutes. seriously, 7 minutes.

wesleyt · Post by **wesleyt** » Tue Jul 15, 2014 10:34 pm

Kudos to FXpansion for excellent customer service today. I meant to buy Himalaya: Antiquity last night, but somehow managed to buy Modernity, which I already owned. I dropped them an email, and they swapped it out.

Thanks, FXpansion, for fixing my dumb mistake!

best customer service awards