Hi Rob,

I had registered my Blue on your old homepage and I had updated to 1.7 when it came out.

do I now have to register it again to be able to update to 1.8 ?

Greetings
Mirko

Yes , you'll need to re-register to get v1.8

Chees

Jon : RPCX

Ok will be done, thanks for the help

Hello Rob, I keep getting blocked when trying to access my account, it tells me your account is blocked contact administrator, when I try to fill out the contact form on your web page I receive a 404 error , this was all today ...
I was trying to log in to check for updates for my RG 1.0 ,,, SO, I sent a request for a password reset and received a new P/W to my email I used to register, but when I try the new P/W i was sent I still get the account blocked message...

UPDATE:

As mentioned we work with the "soft eLicenser" protection system for our products BLUE, Predator, RG, SubBoomBass and RP-VERB.

A eLicenser dongle is optional and during a regular install, the license is placed on your hard-disk.

FAQ:

- If you have a new computer and do not use a dongle, you will need to request a re-activation code if you want to use your plugins on this new computer, activation code can only be used once. You can request a new code at the support section at robpapen.com after you have register your plugin

- If you update to the latest version of our plugins from an older version, the "License" is not affected so there is no need to re-enter again the activation code or request a new one, if a box pops up asking for a new code during installation, close it down.

Tip:

- If you plan on getting a new computer and want to do this a better way. Purchase a dongle!

http://www.robpapen.com/rp-dongle-syncrosoft.html

Why?

Even if you do not like to use it on your computer, it helps you to transfer the licenses from the old computer to the new one. It "saves" allot of time.
The latest version of "eLicenser" offers the option to "drag" and "drop" a license from your computer to the dongle and then to your new computer.

In short it works like this:

- plug in the dongle into your old computer, and drag and drop the license to this dongle.

- run the installer of the product on the new computer and plug in the dongle into this new computer.

- drag and drop the license to this new computer soft e-licenser. The license is now stored on your hard-disk and no need to use the dongle any more.

So even if you dislike having to use a dongle on your computer, it can help you to work "without" one.

Greetings
Rob

Ps. latest version of eLicenser Control Centre can downloaded here

http://www.elicenser.net/en/latest_downloads.html

Hi Rob / Jon,

Just got Blue 1.8.5 downloaded and installed, but Cubase 4.5.2 cannot 'see' it. I did rename my old Blue DLL to 'Blue 1.8.1.1.DLL' which Cubase picks up fine, and I am using a Quadcore PC - I guess Cubase is already using these cores (as I've read on some other posts on cubase.net). The Intel C++ libraries installed (for the multicore support), but am I doing something wrong here? Please let me know, as I'm getting into Blue quite a bit more now designing new presets for myself plus when I've built enough may develop a couple of packs too. Good luck with Blue 2 as well (sounds juicy )

Hi,

http://www.robpapen.com/faq/program-does-not-show-up-inside- cubase-sx.html

If that does not solve it, please contact us at support.

Cool if you would share some presets!

Cheers,
Rob

Hi Rob, I've spoken to Jon over email (via your website support ticket) and also confirm that single core works fine, multi-core seems to be the issue. Currently using 1.8.5d single core version, will be playing with it later.

thanks for the response, I did do the list as mentioned, but 1.8.5multicore keeps getting VSTblacklisted and Jon is aware.

Keep up the good work - hows the Masterclass DVD going?