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Most solid, reliable, bug-free, indie VST developers with excellent customer service? (EDIT)
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SampleScience
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PostPosted: Tue Apr 03, 2012 4:23 pm reply with quote
To answer the question:

- WOK
- de la Mancha
- HG Sounds
- Variety of Sounds
- Nucleus SoundLab

& many more...
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xoxos
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PostPosted: Tue Apr 03, 2012 7:43 pm reply with quote
samplescience, you are so off my christmas card list

HiHi


that's why we don't do these threads like that. there are like a million doods on this site and at some time or other in the last ten or so years we've all gotten to know each other to some degree.

that's what makes kvr good - lots of developers.

what makes kvr shit is incessantly holding threads where we generalise about who is the best. Smile because a fair amount of the devs here have something worthwhile to offer.
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spacedad
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PostPosted: Wed Apr 04, 2012 1:16 pm reply with quote
odo kicks my tits but he's freeware,so shan't count.?
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Last edited by spacedad on Wed Apr 04, 2012 1:38 pm; edited 1 time in total
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cryophonik
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PostPosted: Wed Apr 04, 2012 1:28 pm reply with quote
I thought for sure that the majority vote would go for Crysonics, since they are so beloved by the KVR community. Upside Down
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optofonik
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PostPosted: Thu Apr 05, 2012 7:18 pm reply with quote
xoxos wrote:
samplescience, you are so off my christmas card list

HiHi


that's why we don't do these threads like that. there are like a million doods on this site and at some time or other in the last ten or so years we've all gotten to know each other to some degree.

that's what makes kvr good - lots of developers.

what makes kvr shit is incessantly holding threads where we generalise about who is the best. Smile because a fair amount of the devs here have something worthwhile to offer.


Xoxos,

First and foremost I want to congratulate you on the solid reputation you've built since I remember first seeing you around on the DT forums in the 90s; I respect your opinion on this matter. Unfortunately I've been burned a few times, most recently ordering a boxed indie product that has ceased working since I updated it. The original version's issues didn't show up until after I installed the purchased product, well after demoing it; hence my installation of the latest version. This sort of thing has happened in the past with others so I'll blame myself for not demoing more thoroughly for months on end, looking into very nook and cranny; beta testing.

I really do want to support indie developers but I'm coming to the conclusion that I can't. Mostly in part to the issues I've had but since posting this.., in the end, I feel like I may be discovering a level of protectionism that is perhaps masquerading as "support among the community". I asked a question that others like me want an honest answer to. Where else would we go other than a site that is frequented by developers who are familar each others' reputations? Cryophonik pointed out that Crysonic does in fact have an excellent reputation here and elsewhere.

This could have been an opportunity for developers to honestly give props to their peers that are doing excellent work but instead it seems to have opened a door that some here would prefer to be left closed. Your comment to SampleScience, although made in jest because he perhaps forgot to mention you, is very telling in this regard. It's not like I asked anyone to call out devs who aren't performing at their potential or willfully selling shoddy product.

"What independent developers are consistently releasing the most bug-free, solid, reliable, VST compatible, software instruments, fx, and processors and have the best customer service reputations?", is the wording I used within my actual post so I guess I'll take the hit because I used the word "best" in the title. The fact remains, however, that within the body of my post I defined "best" to mean something specific, something I defined quite well using very specific criteria. I most certainly did not ask for anyone to, "generalize about who is the best". Quite the contrary, in fact.


Kind regards.
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"Let us wander through a great modern city with our ears more alert than our eyes..." Luigi Russolo, 1913
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optofonik
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PostPosted: Thu Apr 05, 2012 7:30 pm reply with quote
aciddose wrote:
optofonik wrote:
(coded and*)
Sure. Why not.
*My edit


all of them are "privately coded".

so let's be specific - you want code that is written outside of any sort of contract.

do you also want to limit the amount of externally sourced code (libraries, etc) in the product?

if so now you're in territory where you can't find the answers. you couldn't even easily figure this out if you wrote the product yourself.

you'd have to be 100% certain you never wrote derivatively, which means never read any other source from anything at any time.

this is pretty much impossible.

honestly if you look at the commercial closed-source code in most products you could easily find license violations and derivatives. if you had super powers (god?) and could examine the history of all authors you would definitely find tons of interconnecting derivation lines.

this is actually one major reason most commercial products are closed source. open-source is a liability.

the other reason is just a branch from that - you put yourself at a huge disadvantage when you expose yourself while everybody else does not. anybody could take your source code use it while you'd never know and never have any recourse.


You, I don't remember from the 90s. I have dealt with hundreds of equally tiresome people like you over the years so, piss off.
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"Let us wander through a great modern city with our ears more alert than our eyes..." Luigi Russolo, 1913

Last edited by optofonik on Thu Apr 05, 2012 10:57 pm; edited 1 time in total
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aciddose
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PostPosted: Thu Apr 05, 2012 8:11 pm reply with quote
i've had to deal with lots of people like you over the years who make outrageous demands and attack those who point out the flaws in your assumptions.
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optofonik
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PostPosted: Thu Apr 05, 2012 9:53 pm reply with quote
aciddose wrote:
i've had to deal with lots of people like you over the years who make outrageous demands and attack those who point out the flaws in your assumptions.


I work with people who make what needs to happen, happen, instead of pointing out flaws in anyone's expectations or demands. That will explain your issues with people like me.

I also don't go out of my way to provoke people. If all you can contribute after 8 years on this forum is this kind of tired rhetoric why do you bother anymore?
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spacedad
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PostPosted: Fri Apr 06, 2012 1:26 am reply with quote
if you've had a problem with a particular company/dev,you should be asking 'what can i do about this problem'.
because my guess is that most indie devs are very helpful and have great customer service.

the one you dealt with is most likely an exception to the rule.
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aciddose
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PostPosted: Fri Apr 06, 2012 1:40 am reply with quote
spacedad wrote:
my guess is that most indie devs are very helpful and have great customer service.


i can second this. odds are if you're dealing with a larger company you'll just be talking to what is essentially the pr-department when you email "tech" support. when you're dealing with a small company odds are you're talking directly to the or a programmer. in some ways this can make things more difficult. in others it can be an amazing advantage.

in cases where you're not hooked up with the pr-department you'll likely be talking to someone who just acts as a go-between and really can't help you with any technical details. you can't ask questions and you often won't be able to discuss your problem because "that isn't how it works."

on the other hand, with a small developer the demands on you are going to be much higher. they're not going to feed you a pr-line, and in return they expect you to be focused on the technical issues, reasonable, and willing to accept their take on the situation. odds are they know a heck of a lot more than you ever would about the product in question - but again, on the other hand you have the advantage talking to the developer directly that you can make technical suggestions they might not have thought of. small things can easily be over-looked. as a programmer myself, i can tell you with 100% certainty that absolutely nothing can be more appreciated than a technical description of an idea that is easy to implement and improves the product.

you and other users get a better product, and the developer gets a better product.

i think it would be far easier to make a short black-list of companies people have had very negative experiences with than a short list of the ones they've had good experiences with.

either way though - you're just asking for customers to act either as fans or haters. it'll just end up a popularity contest which is i think why a lot of developers here would rather not participate.

to answer a question like "what are the most stable plugins" you'd have to poll huge numbers of users. you also could never account for selection bias in the results. that makes it in my opinion fairly pointless unless done as some kind of academic thing.
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aciddose
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PostPosted: Fri Apr 06, 2012 1:49 am reply with quote
(by the way, see kvr's list of plugins and ratings system.)
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optofonik
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PostPosted: Fri Apr 06, 2012 3:50 pm reply with quote
aciddose wrote:
i think it would be far easier to make a short black-list of companies people have had very negative experiences with than a short list of the ones they've had good experiences with.


Why would anyone want to make a blacklist? All something like that will do is discourage an indie developer who may actually be trying but having a difficult time of it? In the end that dev may actually get their act together and produce a reliable product of note.

In the meantime, there are independent devs who already have their act thoroughly together and reliably sort issues out straight away. Developers who should be commended for their efforts. It a win for all concerned. The solid developer wins, the customer wins, and the not so solid developer is left alone long enough to sort things out. If anyone thinks this is somehow a wrong attitude to have or a bad idea I can only imagine they have an agenda that is less than wholesome regarding the subject.
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"Let us wander through a great modern city with our ears more alert than our eyes..." Luigi Russolo, 1913
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optofonik
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PostPosted: Fri Apr 06, 2012 3:55 pm reply with quote
Edited the title; that should calm some delicate sensibilities.
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"Let us wander through a great modern city with our ears more alert than our eyes..." Luigi Russolo, 1913
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xoxos
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PostPosted: Sun Apr 08, 2012 9:01 am reply with quote
optofonik wrote:
Edited the title; that should calm some delicate sensibilities.


thank you for the long memory. i'll answer again on "the other side of the coin".

"and the lions come to greet us by the hundreds. from a corner one is watching us being eaten."

this forum and industry are overrun by predation, coordinated and otherwise. it's worthless to petition for the honest answer you desire. let the buyer beware.

me even responding to this thread is like inviting a landmine. my "reputation" has been through so much filth and slime. i had a certain customer, who after clearly expressing (quotable, referencable) awareness that they were not allowed to purchase my software, placed eleven orders for the same product over the course of a few days.

that's the shit storm i have to go through, and god forbid i express it, because *look what happens to this thread next* (or if not in this thread, then elsewhere... "i'll bid my time" lol)

good luck, happy music making Smile
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