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ik multimedia support wont help - can you? [RESOLVED]

VST, AU, etc. plug-in Virtual Effects discussion

Moderator: Moderators (Main)

TopModernGeezer
 
2667 posts since 13 Mar, 2001, from Stuttgart, Germany
 

Postby putte; Wed Nov 21, 2012 2:13 am

My Ampeg stops sounding now and then, and i have no clue why. I posted in their forum 16 days ago, still no reply. I hope it'll happen soon.
me
User avatar
KVRAF
 
3698 posts since 20 Oct, 2009
 

Postby Peter - IK Multimedia; Wed Nov 21, 2012 7:44 am

putte wrote:My Ampeg stops sounding now and then, and i have no clue why. I posted in their forum 16 days ago, still no reply. I hope it'll happen soon.

Our forum is for user-to-user discussion, not official technical support. Have you logged a ticket?
KVRist
 
33 posts since 4 Sep, 2005

Postby niktu; Wed Nov 21, 2012 5:38 pm

Peter - IK Multimedia wrote:Our forum is for user-to-user discussion, not official technical support. Have you logged a ticket?


Where should we direct our concerns if Tech Support is not responding?

If a ticket has been logged, and even a follow up question added two weeks later such as; "Is anyone going to respond to this?", and there is still no response, where/what is the correct channel that might prompt some action?

Could be handy for myself and others reading to know, seeing it appears not be an isolated incident.

Cheers and thanks for your responses on the forum.
KVRist
 
414 posts since 3 May, 2004
 

Postby scalawag; Thu Nov 22, 2012 3:59 am

niktu wrote:
Peter - IK Multimedia wrote:Our forum is for user-to-user discussion, not official technical support. Have you logged a ticket?


Where should we direct our concerns if Tech Support is not responding?

If a ticket has been logged, and even a follow up question added two weeks later such as; "Is anyone going to respond to this?", and there is still no response, where/what is the correct channel that might prompt some action?

Could be handy for myself and others reading to know, seeing it appears not be an isolated incident.

Cheers and thanks for your responses on the forum.


Good luck.
User avatar
KVRAF
 
3698 posts since 20 Oct, 2009
 

Postby Peter - IK Multimedia; Fri Nov 23, 2012 9:17 am

niktu wrote:
Peter - IK Multimedia wrote:Our forum is for user-to-user discussion, not official technical support. Have you logged a ticket?


Where should we direct our concerns if Tech Support is not responding?

If a ticket has been logged, and even a follow up question added two weeks later such as; "Is anyone going to respond to this?", and there is still no response, where/what is the correct channel that might prompt some action?

Could be handy for myself and others reading to know, seeing it appears not be an isolated incident.

Cheers and thanks for your responses on the forum.

You are not going to hear from the hundreds of users served in the amount of time stated in our initial ticket-creation response, only the ones that have an issue. That's just the nature of forums, etc. You can go to our forum http://www.ikmultimedia.com/forum or use the contact page on our site if you have an issue. There are reps here that you can PM your support ticket number to. There are many options. Thanks.
User avatar
KVRAF
 
3698 posts since 20 Oct, 2009
 

Postby Peter - IK Multimedia; Fri Nov 23, 2012 9:21 am

scalawag wrote:
niktu wrote:
Peter - IK Multimedia wrote:Our forum is for user-to-user discussion, not official technical support. Have you logged a ticket?


Where should we direct our concerns if Tech Support is not responding?

If a ticket has been logged, and even a follow up question added two weeks later such as; "Is anyone going to respond to this?", and there is still no response, where/what is the correct channel that might prompt some action?

Could be handy for myself and others reading to know, seeing it appears not be an isolated incident.

Cheers and thanks for your responses on the forum.


Good luck.

Edit - I believe our Support Manager may have found your ticket. Please PM the # to verify and we'll go from there.
KVRist
 
33 posts since 4 Sep, 2005

Postby niktu; Sun Nov 25, 2012 12:12 am

Peter - IK Multimedia wrote:You are not going to hear from the hundreds of users served in the amount of time stated in our initial ticket-creation response, only the ones that have an issue.


Thanks Peter. I'm not entirely certain what that means or why you are telling me that.

I also looked at the forum pages you mentioned and they don't appear to be relevant to customer service or tech-supprt, either. At least to me. Sorry if I'm wrong.

That said, it appears my particular support ticket has been actioned, thanks to your pro-activity on the KVR forums.

Thankyou.
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