Diva: Switching presets Crashes Ableton Live 8
- KVRian
- Topic Starter
- 1121 posts since 21 Jul, 2012
Using Diva 1.1.1 her with Ableton Live 8.3.4 (32bit)on Mac OSX 10.6.8 Eight core 2008 Mac Pro; 8Gb RAM.
I have noticed that sometimes Ableton crashes when switching presets in Diva.
Why on earth does this happen and has anyone else been experiencing this?
I have noticed that sometimes Ableton crashes when switching presets in Diva.
Why on earth does this happen and has anyone else been experiencing this?
- u-he
- 28065 posts since 8 Aug, 2002 from Berlin
No idea. Please send Live.crash.log to support at uhe dot com
Is your 10.6.8 migrated from Tiger/Leopard? Or is it a fresh install of Diva?
Is your 10.6.8 migrated from Tiger/Leopard? Or is it a fresh install of Diva?
- u-he
- 28065 posts since 8 Aug, 2002 from Berlin
Ok, then it isn't a permssions problem.LFO8 wrote:It's a fresh install of 10.6.8 and a fresh install from Diva.
So, the crash.log would be good to have, and a description that lets us reproduce this.
Thanks.
- u-he
- 28065 posts since 8 Aug, 2002 from Berlin
Ooops, ok... I hadn't seen this (mail to support at u-he dot com is always quicker)LFO8 wrote:U-he.. did you see my crashreport that you requested?
I've downloaded it now and we'll check it out.
My first impression is, it might be a file handling problem - either permissions or exotic paths.
Please download http://www.u-he.com/downloads/Diva/Diva.log.zip and extract it to your desktop. It's a simple text file called Diva.log. Once it's on your desktop, restart Live and open Diva. Once it's crashed and Live has ended, simply send Diva.log to support at u-he dot com and we'll know more.
We will have a new beta soon anyway, so we might also send you a link for that.
Thanks,
Urs
- KVRian
- Topic Starter
- 1121 posts since 21 Jul, 2012
Ok Urs. I have sent the Diva log.
One additive note; I noticed it only crashing when switching presets through the preset menu itself as opposed to switching through presets using the two up and down buttons on the main interface.
One additive note; I noticed it only crashing when switching presets through the preset menu itself as opposed to switching through presets using the two up and down buttons on the main interface.
- u-he
- 28065 posts since 8 Aug, 2002 from Berlin
Thanks.
I have not been able to reproduce this and the logs are not hinting at anything suspicious either.
It might be an issue that's resolved already - at least, I hope so. There was quite some work on preset loading, specifically when there were lots of presets that were marked as junk.
We'll be releasing beta versions of our next revision of Diva soon, maybe next week. I'd suggest to check this out with the new version and see if it persists.
It doesn't happen with the preset browser on the presets page, does it? It's only in the drop down?
Cheers,
Urs
I have not been able to reproduce this and the logs are not hinting at anything suspicious either.
It might be an issue that's resolved already - at least, I hope so. There was quite some work on preset loading, specifically when there were lots of presets that were marked as junk.
We'll be releasing beta versions of our next revision of Diva soon, maybe next week. I'd suggest to check this out with the new version and see if it persists.
It doesn't happen with the preset browser on the presets page, does it? It's only in the drop down?
Cheers,
Urs
- u-he
- 28065 posts since 8 Aug, 2002 from Berlin
Ah... I thought on the drop down list...? When clicking the edit display between the prev/next buttons?LFO8 wrote:Thanks for checking Urs.
That is exactly where it happens; on the preset page.
- u-he
- 28065 posts since 8 Aug, 2002 from Berlin
Actually!
Can you drag a preset from the browser into another folder? Or does it crash right there when you try to drag one?
Can you drag a preset from the browser into another folder? Or does it crash right there when you try to drag one?
- u-he
- 28065 posts since 8 Aug, 2002 from Berlin
Ok... let's see... do you have this file:
/Library/Application Support/u-he/Diva/Images/Icons/dragFiles.png
And if so, does it open in Preview?
/Library/Application Support/u-he/Diva/Images/Icons/dragFiles.png
And if so, does it open in Preview?