F**k it... I'm starting thread about this! RESULT!!!!!!!!
- KVRAF
- 6113 posts since 7 Jan, 2005 from Corporate States of America
Some years ago, Cakewalk couldn't find my customer account info. The customer number I gave them was coming up as nothing. I was trying to purchase an upgrade to Sonar. Eventually I think they just did the order without it. A few days later, I found an older purchase record that verified my customer number was right. I used it on another upgrade later and it worked.
????
Then there are the "we ran out of serial numbers" issues with some older plugins still offered for sale or download. Their web sites are notoriously incompatible with many web browsers (especially the forum). And now they mention having three stores?? Three? With three separate databases??
They're not a very organized company, are they?
????
Then there are the "we ran out of serial numbers" issues with some older plugins still offered for sale or download. Their web sites are notoriously incompatible with many web browsers (especially the forum). And now they mention having three stores?? Three? With three separate databases??
They're not a very organized company, are they?
- dysamoria.com
my music @ SoundCloud
my music @ SoundCloud
- KVRAF
- 11093 posts since 16 Mar, 2003 from Porto - Portugal
It matters for accountant and tax purposes. Believe it or not, corporations (and many people too) have to worry about that.an-electric-heart wrote:Weird, I didn't realise they had "three different stores", I'm looking at it now, maybe I went U.S$ in the U.S, instead of U.S$ outside the U.S... sounds un-necessarily complex, can't see why it matters for downloadable software.
Fernando (FMR)
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- KVRAF
- 2362 posts since 17 Apr, 2004
Had the same issue of not receiving an e-mail.
This post helped though:
from the "Sweetwater Rapture Black Friday - Serial/Install Issues Thread"
This post helped though:
So you could try "Retrieve lost registration code".Tompadom wrote:Thanks a lot realvision!
That finally worked. I somehow never got a mail after registering the serial with Cakewalk. I tried to register again today which was refused, but the "retrieve lost registration code" worked and showed the code on screen (why didn't they do that when I registered? What's their problem with my mail address?)
I was able to download the full 1.22 installer as advised and it actually worked with the numbers given.
from the "Sweetwater Rapture Black Friday - Serial/Install Issues Thread"
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an-electric-heart an-electric-heart https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=182734
- KVRAF
- Topic Starter
- 2505 posts since 13 Jun, 2008 from Napier,New Zealand
But I don't even have a serial number, I have received no acknowledgement from Cakewalk what so ever, only a receipt from Paypal.sjm wrote:Had the same issue of not receiving an e-mail.
This post helped though:So you could try "Retrieve lost registration code".Tompadom wrote:Thanks a lot realvision!
That finally worked. I somehow never got a mail after registering the serial with Cakewalk. I tried to register again today which was refused, but the "retrieve lost registration code" worked and showed the code on screen (why didn't they do that when I registered? What's their problem with my mail address?)
I was able to download the full 1.22 installer as advised and it actually worked with the numbers given.
from the "Sweetwater Rapture Black Friday - Serial/Install Issues Thread"
- KVRAF
- 10401 posts since 20 Nov, 2003 from Lost and Spaced
I would call Paypal directly. Also, have you tried to call Cakewalk directly? I bought Rapture boxed and someone had used the serial number already and I went through hell trying to get it authorized. But the onerous customer service guy got it sorted. Also, PP people have been very helpful.
Emails are a dime a dozen. Phone calls get results.
Emails are a dime a dozen. Phone calls get results.
- KVRian
- 1266 posts since 30 Apr, 2004 from Louisville, KY
Not to deny that you (OP)have a serious problem...
I also had a problem with the Z3ta CM to Z3ta+2 upgrade but Cakewalk's Customer Service eventually worked it out, even though the cheap upgrade offer had expired. Try to work it out...Rapture is worth the $20 (plus the hassle). I really like the way it sounds, especially with the free additions like Rapture Muz3um.
I also had a problem with the Z3ta CM to Z3ta+2 upgrade but Cakewalk's Customer Service eventually worked it out, even though the cheap upgrade offer had expired. Try to work it out...Rapture is worth the $20 (plus the hassle). I really like the way it sounds, especially with the free additions like Rapture Muz3um.
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an-electric-heart an-electric-heart https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=182734
- KVRAF
- Topic Starter
- 2505 posts since 13 Jun, 2008 from Napier,New Zealand
Just received an email from them with a serial and a download link, no further questions (I was fearing I might get something like "our system shows no record of you purchase" or something), and a "We apologize for the inconvenience"... so yeah, took a few weeks, but I'm pretty happy
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- KVRAF
- 42529 posts since 21 Dec, 2005
See? Thought it's not acceptable how long you had to wait, I knew they'd sort it eventually.an-electric-heart wrote:Just received an email from them with a serial and a download link, no further questions (I was fearing I might get something like "our system shows no record of you purchase" or something), and a "We apologize for the inconvenience"... so yeah, took a few weeks, but I'm pretty happy
Also, I KNOW that if you did not post this, it would have never been sorted
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an-electric-heart an-electric-heart https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=182734
- KVRAF
- Topic Starter
- 2505 posts since 13 Jun, 2008 from Napier,New Zealand
In all seriousness, I thought "I wonder if this has something to do with the KVR thread?", I doubt it though, there's no way they could have connected "an-electric-heart" with what I'm called (my actual name) as my cakewalk login... unless they went through all their support emails and found the "What gives?!I didn't receive my s**t!!!" email... but regardless, sorted now.hibidy wrote:See? Thought it's not acceptable how long you had to wait, I knew they'd sort it eventually.an-electric-heart wrote:Just received an email from them with a serial and a download link, no further questions (I was fearing I might get something like "our system shows no record of you purchase" or something), and a "We apologize for the inconvenience"... so yeah, took a few weeks, but I'm pretty happy
Also, I KNOW that if you did not post this, it would have never been sorted
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- KVRAF
- 42529 posts since 21 Dec, 2005
Seriously though, if you wouldn't have started it, it would have lingered!
I know this.......start a thread with a gripe, somehow gripe gets sorted
I'm just glad you have it worked out!
I know this.......start a thread with a gripe, somehow gripe gets sorted
I'm just glad you have it worked out!
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- KVRian
- 505 posts since 30 Jan, 2007
Glad to hear it worked out. If you emailed them the order number listed from PayPal, that might have been what helped them to sort it out.
FYI - they do also have a contact phone number. But that obviously won't be necessary now. Enjoy Rapture.
FYI - they do also have a contact phone number. But that obviously won't be necessary now. Enjoy Rapture.
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an-electric-heart an-electric-heart https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=182734
- KVRAF
- Topic Starter
- 2505 posts since 13 Jun, 2008 from Napier,New Zealand
I'm in New Zealand, Americans can't understand my accenttorgo wrote:Glad to hear it worked out. If you emailed them the order number listed from PayPal, that might have been what helped them to sort it out.
FYI - they do also have a contact phone number. But that obviously won't be necessary now. Enjoy Rapture.
- KVRAF
- 6113 posts since 7 Jan, 2005 from Corporate States of America
Yeah, monolinguistic US Americans aren't too patient with multilingual people.
- dysamoria.com
my music @ SoundCloud
my music @ SoundCloud