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No more De La Mancha!

VST, AU, etc. plug-in Virtual Effects discussion

Moderator: Moderators (Main)

Arglebargle
KVRAF
 
2988 posts since 18 Oct, 2004

Postby Arglebargle; Thu Feb 21, 2013 9:12 am

Agreed, I think a lot of people would like a going out of business sale.
TheoM
KVRAF
 
18925 posts since 4 Sep, 2001, from Melbourne Australia

Postby TheoM; Thu Feb 21, 2013 9:19 am

Ghostwave wrote:
TheoM wrote:... you should at least say something publicly to give people (like Ghostwave for example) who have lost their installers permission to get them from another user if you won't help them, ...

Theo,

I contacted Steve last night and he said he would send me the updated dll.
As to your question regarding freeware/payware, I think Steve still has everything. It's just the database that's screwed.

The difficulty with providing links to payware is that they are tied to user accounts and each customer has bought different plugins.

I have all the DLM plugins (20 FX and 10 instruments) and they total 1.26 GB, including all the audio files.

What Steve could do though, is to make all his payware available for free to any previous DLM customer, regardless of what they bought.
For the rest of the people, he could sell all the plugins as a bundle for a limited time.
I think that way, everyone would be happy and he would get some more money from his great work.
Just my 2 cents.


well exactly. it was just like, it's over, i can't help you. that's what it says right on his website.

Did he use paypal? all purchase history would be in there.

If not your idea is fine as it wouldn't really hurt him financially if he was quitting anyway.. so paying customers get a temporary link, or like i said if they can prove they own it to someone else, to be given permission to get installer from another customer.

If this happened to me, i would have written that note with a big difference... temporary setback, but i will provide support to all customers for a limited time, yada yada yada.

But that just doesn't happen ever. It never has. if a plug in dev closes, it happens like this every time. It's really sad.
"Just call me shitload, cause I own a shitload of plugins!"
waiting man
KVRAF
 
2224 posts since 29 Aug, 2001, from peninsulae italica

Postby waiting man; Thu Feb 21, 2013 9:27 am

bad news indeed for everyone. lots of sweet freebies and cheap effective tools.
analoguesamples909
KVRian
 
1487 posts since 28 Dec, 2007

Postby analoguesamples909; Thu Feb 21, 2013 9:32 am

sad to hear. seemed like a really cool developer.
werd
KVRist
 
124 posts since 1 Feb, 2007

Postby werd; Thu Feb 21, 2013 10:27 am

Thanks for the plugin's and good luck
Musica Ex Machina: "I am all bionic except my voice"
JJBiener
KVRian
 
939 posts since 26 Nov, 2005

Postby JJBiener; Thu Feb 21, 2013 4:21 pm

So long and thanks for all the fish.
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blortblort
KVRAF
 
2613 posts since 20 Sep, 2004, from Atlanta

Postby blortblort; Thu Feb 21, 2013 6:35 pm

I just got back up and running after years of not having a music production system... Just last week I got in touch with Steve to help me fill the gaps in my DLM backups... Now this? so sorry to hear this news... Best to you and all you do in the future. You can bet I will keep an eye out for any future efforts, Steve!!!
JJBiener
KVRian
 
939 posts since 26 Nov, 2005

Postby JJBiener; Thu Feb 21, 2013 9:38 pm

FWIW, I already have a few of your plugins, but if you were to offer a complete bundle for a reasonable price, I would certainly want to take advantage of it. Food for thought.
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User avatar
Nielzie
KVRAF
 
4579 posts since 28 May, 2005, from Netherlands

Postby Nielzie; Fri Feb 22, 2013 1:47 am

Theo has a good point there imho.

I bought lots of dlM stuff and always thought they where rather "save" because I knew I could download them again from my personal dlM account when needed. I even asked to add the plugins that I bought prior to his new website account system to also add those licenses to my new account. So I had everything in one place. And so he did :)

And now it's like *Oops! Bye!* :lol: and *bang* all gone..
fr4ncesco
KVRian
 
575 posts since 12 Jul, 2003

Postby fr4ncesco; Fri Feb 22, 2013 2:22 am

Steve,
it was a pleasure to collaborate with you when we shared ideas about what became later Ditto.

Good luck and thanks for all your creativity.


Ciao
Francesco
User avatar
de la Mancha
KVRian
 
1306 posts since 4 Oct, 2005, from London, UK

Postby de la Mancha; Fri Feb 22, 2013 3:25 am

Thanks for all the kind words and wishes :hug:


As for the lack of future download links, Theo you're making a bigger deal out of this than needed (Thanks Captain Consumer Crusader!)

- Everyone who bought a plugin received it
- Everyone in the past who needed a new link got one
- All plugins will continue to work for an unlimited time

No-one has been ripped off, or not given what they paid for. You can put your underwear back under your trousers and take that cape off Theo


I'm sorry that some customers feel let down that I cannot provide you a personal backup service for all historic purchases.

Of course I will try to help out where it is reasonably possible, like I did with Ghostwave. What I can't promise anyone (and never did) is that all your purchases can be downloaded again in the future.

I highly recommend everyone who bought a plugin from me to make a back-up copy of the installer. Like you would for plugins from any developer.
User avatar
Nielzie
KVRAF
 
4579 posts since 28 May, 2005, from Netherlands

Postby Nielzie; Fri Feb 22, 2013 7:38 am

de la Mancha wrote:I highly recommend everyone who bought a plugin from me to make a back-up copy of the installer. Like you would for plugins from any developer.


Just checked, I have most of them backed up in my e-mail, only missing the GTO/GTA/GTX/QB3 Bundle (because they where probably too large to send as attachement) :oops:
streifentier
KVRian
 
522 posts since 11 May, 2006, from Northern Germany

Postby streifentier; Fri Feb 22, 2013 7:42 am

de la Mancha wrote:Thanks for all the kind words and wishes :hug:


As for the lack of future download links, Theo you're making a bigger deal out of this than needed (Thanks Captain Consumer Crusader!)

- Everyone who bought a plugin received it
- Everyone in the past who needed a new link got one
- All plugins will continue to work for an unlimited time

No-one has been ripped off, or not given what they paid for. You can put your underwear back under your trousers and take that cape off Theo

I'm sorry that some customers feel let down that I cannot provide you a personal backup service for all historic purchases.

Of course I will try to help out where it is reasonably possible, like I did with Ghostwave. What I can't promise anyone (and never did) is that all your purchases can be downloaded again in the future.

I highly recommend everyone who bought a plugin from me to make a back-up copy of the installer. Like you would for plugins from any developer.


Seems plausible enough to me (being the proud owner of one weird sound-destroying payware delamancha plugin of which I have several backups on several hdds :)). I don't know where that strange assumption comes from, that a software plugin-developer does have all kinds of additional moral obligations besides the contractual ones.

The normal process of buying something is: You buy it, you pay for it, you get it. That's it. Why - unless something else is explicitly promised - should it be different in the world of software instruments ? I don't get it.
TheoM
KVRAF
 
18925 posts since 4 Sep, 2001, from Melbourne Australia

Postby TheoM; Fri Feb 22, 2013 7:57 am

de la Mancha wrote:Thanks for all the kind words and wishes :hug:


As for the lack of future download links, Theo you're making a bigger deal out of this than needed (Thanks Captain Consumer Crusader!)

- Everyone who bought a plugin received it
- Everyone in the past who needed a new link got one
- All plugins will continue to work for an unlimited time

No-one has been ripped off, or not given what they paid for. You can put your underwear back under your trousers and take that cape off Theo


I'm sorry that some customers feel let down that I cannot provide you a personal backup service for all historic purchases.

Of course I will try to help out where it is reasonably possible, like I did with Ghostwave. What I can't promise anyone (and never did) is that all your purchases can be downloaded again in the future.

I highly recommend everyone who bought a plugin from me to make a back-up copy of the installer. Like you would for plugins from any developer.


Never said anyone has been ripped off. Don't put words into my mouth. I found your departure a little harsh but now that you are saying you will try to help out where possible, that's cool. Read your original note.. you basically offered no help to anyone that may need it, and THAT'S what i was commenting on. Don't flip it now back at me. And i never said i felt indefinite support was fair, just a short window for anyone who needs the stuff, they now have the foresight that your business is over so it's 100% up to them to make multiple backups in case of drive failure, or whatever.

Underwear? pfft. I haven't worn that for 22 years.

In fact i don't wear much at all..

:hihi:
"Just call me shitload, cause I own a shitload of plugins!"
User avatar
standalone
KVRAF
 
5496 posts since 8 May, 2008, from ssssskipping ......... I left you there

Postby standalone; Fri Feb 22, 2013 8:09 am

Fortunately you said 'worn' not 'washed'.
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