* WARNING * - Do NOT install new iLok software!

Anything about MUSIC but doesn't fit into the forums above.
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Do NOT synchronize your iLok(s)!

iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.

This issue affects thousands of users.

If you install the latest iLok software, and/or synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".

Software with "Temporary" licenses will NOT AUTHORIZE, and CANNOT BE USED!

DO NOT INSTALL THE LATEST SOFTWARE.

DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.

Licenses from the following companies are known to be affected:
• Abbey Road
• Antares
• Avid (Pro Tools)
• Celemony (Melodyne)
• Eventide
• Flux
• McDSP
• Slate Digital
• Sonnox
• SoundToys
• Waves

iLok (PACE) is aware of this issue.

Please visit https://www.ilok.com/knownissues.html for the latest update.

___________________________________________________

UPDATE: June 25, 2013 14:00 PST

This warning is no longer in effect.

The iLok (PACE) license database issues have been resolved.

The iLok License Manager software is working as expected.



Known Issues:

Problem: Installation of iLok License Manager software fails
Solution: Un-install all previous versions of iLok/PACE software first, then re-install iLM
*** Restart your computer after installing iLok License Manager

Problem: After restarting the iLok is not visible in iLok License Manager or your DAW
Solution: Un-install all previous versions of iLok/PACE software, then re-install iLM
*** Restart your computer after installing iLok License Manager

Problem: Licenses missing from iLok
Solution: Perform a Sync/Repair in iLok License Manager
*** If this does not work, contact iLok (PACE) directly: https://www.ilok.com

Problem: Unable to transfer license
Solution: Contact iLok (PACE) directly: https://www.ilok.com

For ALL unresolved iLok support issues, contact iLok (PACE) directly: https://www.ilok.com

Un-install Procedure

Mac
1. Open the LicenseSupportInstallerMac_v2.0.0 disk image: http://installers.ilok.com/iloklicensem ... lerMac.zip
2. Run the "Uninstall License Support" application
3. Drag the following items (if present) to the Trash:
• Macintosh HD > Library > Preferences > com.paceap.eden.clientdb.v1.01.sdb
• Macintosh HD > Users > your_user_name > Library > Caches > com.paceap.iLokLicenseManager <- folder
• Macintosh HD > Users > your_user_name > Library > Preferences > com.paceap.iLokLicenseManager.plist
4. Restart your Mac

Windows
1. Select and uninstall all programs beginning with "PACE":
• Windows XP: http://support.microsoft.com/kb/307895
• Windows Vista: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 7: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 8: http://windows.microsoft.com/en-us/wind ... -a-program
2. After uninstalling each program, restart the computer
3. Delete the following items (if present):
- C:\Users\your_user_name\AppData\Local\PaceAP <- folder
- C:\ProgramData\PACE <- folder
Last edited by Simon Morrison on Tue Jun 25, 2013 9:56 pm, edited 7 times in total.
Simon Morrison • Audio Architect • Mastering Engineer • Music Technologist
[ www.MorrisonStudios.com ]

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Wow thats crazy! So what happens if you lose the licences because of this? Does Ilok reimburse you?
:borg:

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Thank you for the warning! :tu:
Anyone who can make you believe absurdities can make you commit atrocities.

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Once again IloK strikes ... :help:

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This is why I refuse to support companies that use iLok.

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Is it true that now the transfer fee is $50?
It's all about the wavelets. I dream of the perfect additive synthesis.
You can hire me if you are in Toronto! Contact for details.

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Simon Morrison wrote:Do NOT synchronize your iLok(s)!

iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.

This issue affects thousands of users.

If you install the latest iLok software, and synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".

Software will NO LONGER AUTHORIZE.

DO NOT INSTALL THE LATEST SOFTWARE.

DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.

Licenses from the following companies are known to be affected:
• Antares
• McDSP
• Melodyne
• Sonnox
• SoundToys
• Waves

iLok (PACE) is aware of this issue.
If this is true, why is there no warning on ilok.com and why didn't they send out an info mail?
Finally!

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cyphersuit wrote: If this is true, why is there no warning on ilok.com and why didn't they send out an info mail?
Good questions for iLok/PACE management.
Simon Morrison • Audio Architect • Mastering Engineer • Music Technologist
[ www.MorrisonStudios.com ]

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:lol:

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Where can we get official information?
Finally!

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Simon Morrison wrote:Do NOT synchronize your iLok(s)!

iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.

This issue affects thousands of users.

If you install the latest iLok software, and synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".

Software will NO LONGER AUTHORIZE.

DO NOT INSTALL THE LATEST SOFTWARE.

DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.

Licenses from the following companies are known to be affected:
• Antares
• McDSP
• Melodyne
• Sonnox
• SoundToys
• Waves

iLok (PACE) is aware of this issue.
Where did you get this info from?

If this is a known issue, why haven't we received an email from iLok or any of these companies?

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cyphersuit wrote:Where can we get official information?
Another good question for iLok/PACE management.

There is nothing on www.ilok.com
Simon Morrison • Audio Architect • Mastering Engineer • Music Technologist
[ www.MorrisonStudios.com ]

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Simon Morrison wrote:
cyphersuit wrote:Where can we get official information?
Another good question for iLok/PACE management.
No, I ment where did you get these news from?

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where did you get this information?
⬆ Jon from The REAPER Blog

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Is this about ilok 3 from the other thread ??

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