* WARNING * - Do NOT install new iLok software!
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Simon Morrison Simon Morrison https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=246134
- KVRist
- Topic Starter
- 104 posts since 22 Dec, 2010 from California
Do NOT synchronize your iLok(s)!
iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.
This issue affects thousands of users.
If you install the latest iLok software, and/or synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".
Software with "Temporary" licenses will NOT AUTHORIZE, and CANNOT BE USED!
DO NOT INSTALL THE LATEST SOFTWARE.
DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.
Licenses from the following companies are known to be affected:
• Abbey Road
• Antares
• Avid (Pro Tools)
• Celemony (Melodyne)
• Eventide
• Flux
• McDSP
• Slate Digital
• Sonnox
• SoundToys
• Waves
iLok (PACE) is aware of this issue.
Please visit https://www.ilok.com/knownissues.html for the latest update.
___________________________________________________
UPDATE: June 25, 2013 14:00 PST
This warning is no longer in effect.
The iLok (PACE) license database issues have been resolved.
The iLok License Manager software is working as expected.
Known Issues:
Problem: Installation of iLok License Manager software fails
Solution: Un-install all previous versions of iLok/PACE software first, then re-install iLM
*** Restart your computer after installing iLok License Manager
Problem: After restarting the iLok is not visible in iLok License Manager or your DAW
Solution: Un-install all previous versions of iLok/PACE software, then re-install iLM
*** Restart your computer after installing iLok License Manager
Problem: Licenses missing from iLok
Solution: Perform a Sync/Repair in iLok License Manager
*** If this does not work, contact iLok (PACE) directly: https://www.ilok.com
Problem: Unable to transfer license
Solution: Contact iLok (PACE) directly: https://www.ilok.com
For ALL unresolved iLok support issues, contact iLok (PACE) directly: https://www.ilok.com
Un-install Procedure
Mac
1. Open the LicenseSupportInstallerMac_v2.0.0 disk image: http://installers.ilok.com/iloklicensem ... lerMac.zip
2. Run the "Uninstall License Support" application
3. Drag the following items (if present) to the Trash:
• Macintosh HD > Library > Preferences > com.paceap.eden.clientdb.v1.01.sdb
• Macintosh HD > Users > your_user_name > Library > Caches > com.paceap.iLokLicenseManager <- folder
• Macintosh HD > Users > your_user_name > Library > Preferences > com.paceap.iLokLicenseManager.plist
4. Restart your Mac
Windows
1. Select and uninstall all programs beginning with "PACE":
• Windows XP: http://support.microsoft.com/kb/307895
• Windows Vista: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 7: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 8: http://windows.microsoft.com/en-us/wind ... -a-program
2. After uninstalling each program, restart the computer
3. Delete the following items (if present):
- C:\Users\your_user_name\AppData\Local\PaceAP <- folder
- C:\ProgramData\PACE <- folder
iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.
This issue affects thousands of users.
If you install the latest iLok software, and/or synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".
Software with "Temporary" licenses will NOT AUTHORIZE, and CANNOT BE USED!
DO NOT INSTALL THE LATEST SOFTWARE.
DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.
Licenses from the following companies are known to be affected:
• Abbey Road
• Antares
• Avid (Pro Tools)
• Celemony (Melodyne)
• Eventide
• Flux
• McDSP
• Slate Digital
• Sonnox
• SoundToys
• Waves
iLok (PACE) is aware of this issue.
Please visit https://www.ilok.com/knownissues.html for the latest update.
___________________________________________________
UPDATE: June 25, 2013 14:00 PST
This warning is no longer in effect.
The iLok (PACE) license database issues have been resolved.
The iLok License Manager software is working as expected.
Known Issues:
Problem: Installation of iLok License Manager software fails
Solution: Un-install all previous versions of iLok/PACE software first, then re-install iLM
*** Restart your computer after installing iLok License Manager
Problem: After restarting the iLok is not visible in iLok License Manager or your DAW
Solution: Un-install all previous versions of iLok/PACE software, then re-install iLM
*** Restart your computer after installing iLok License Manager
Problem: Licenses missing from iLok
Solution: Perform a Sync/Repair in iLok License Manager
*** If this does not work, contact iLok (PACE) directly: https://www.ilok.com
Problem: Unable to transfer license
Solution: Contact iLok (PACE) directly: https://www.ilok.com
For ALL unresolved iLok support issues, contact iLok (PACE) directly: https://www.ilok.com
Un-install Procedure
Mac
1. Open the LicenseSupportInstallerMac_v2.0.0 disk image: http://installers.ilok.com/iloklicensem ... lerMac.zip
2. Run the "Uninstall License Support" application
3. Drag the following items (if present) to the Trash:
• Macintosh HD > Library > Preferences > com.paceap.eden.clientdb.v1.01.sdb
• Macintosh HD > Users > your_user_name > Library > Caches > com.paceap.iLokLicenseManager <- folder
• Macintosh HD > Users > your_user_name > Library > Preferences > com.paceap.iLokLicenseManager.plist
4. Restart your Mac
Windows
1. Select and uninstall all programs beginning with "PACE":
• Windows XP: http://support.microsoft.com/kb/307895
• Windows Vista: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 7: http://windows.microsoft.com/en-us/wind ... -a-program
• Windows 8: http://windows.microsoft.com/en-us/wind ... -a-program
2. After uninstalling each program, restart the computer
3. Delete the following items (if present):
- C:\Users\your_user_name\AppData\Local\PaceAP <- folder
- C:\ProgramData\PACE <- folder
Last edited by Simon Morrison on Tue Jun 25, 2013 9:56 pm, edited 7 times in total.
Simon Morrison • Audio Architect • Mastering Engineer • Music Technologist
[ www.MorrisonStudios.com ]
[ www.MorrisonStudios.com ]
- KVRAF
- 3183 posts since 31 Dec, 2004 from People's Republic of Minnesota
This is why I refuse to support companies that use iLok.
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- KVRian
- 996 posts since 14 Jun, 2012 from Toronto, Canada
Is it true that now the transfer fee is $50?
It's all about the wavelets. I dream of the perfect additive synthesis.
You can hire me if you are in Toronto! Contact for details.
You can hire me if you are in Toronto! Contact for details.
- KVRAF
- 2177 posts since 12 Nov, 2009
If this is true, why is there no warning on ilok.com and why didn't they send out an info mail?Simon Morrison wrote:Do NOT synchronize your iLok(s)!
iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.
This issue affects thousands of users.
If you install the latest iLok software, and synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".
Software will NO LONGER AUTHORIZE.
DO NOT INSTALL THE LATEST SOFTWARE.
DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.
Licenses from the following companies are known to be affected:
• Antares
• McDSP
• Melodyne
• Sonnox
• SoundToys
• Waves
iLok (PACE) is aware of this issue.
Finally!
-
Simon Morrison Simon Morrison https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=246134
- KVRist
- Topic Starter
- 104 posts since 22 Dec, 2010 from California
Good questions for iLok/PACE management.cyphersuit wrote: If this is true, why is there no warning on ilok.com and why didn't they send out an info mail?
Simon Morrison • Audio Architect • Mastering Engineer • Music Technologist
[ www.MorrisonStudios.com ]
[ www.MorrisonStudios.com ]
- KVRAF
- 2177 posts since 12 Nov, 2009
Where can we get official information?
Finally!
- KVRAF
- 2488 posts since 2 Dec, 2004 from Sydney, Australia
Where did you get this info from?Simon Morrison wrote:Do NOT synchronize your iLok(s)!
iLok (PACE) performed a database update this weekend that *invalidated* a significant number of VALID permanent licenses.
This issue affects thousands of users.
If you install the latest iLok software, and synchronize your iLok(s), you risk losing permanent licenses - they will be converted to "Temporary".
Software will NO LONGER AUTHORIZE.
DO NOT INSTALL THE LATEST SOFTWARE.
DO NOT SYNCHRONIZE ANY OF YOUR iLOKS.
Licenses from the following companies are known to be affected:
• Antares
• McDSP
• Melodyne
• Sonnox
• SoundToys
• Waves
iLok (PACE) is aware of this issue.
If this is a known issue, why haven't we received an email from iLok or any of these companies?
-
Simon Morrison Simon Morrison https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=246134
- KVRist
- Topic Starter
- 104 posts since 22 Dec, 2010 from California
Another good question for iLok/PACE management.cyphersuit wrote:Where can we get official information?
There is nothing on www.ilok.com
Simon Morrison • Audio Architect • Mastering Engineer • Music Technologist
[ www.MorrisonStudios.com ]
[ www.MorrisonStudios.com ]
- KVRAF
- 2488 posts since 2 Dec, 2004 from Sydney, Australia
No, I ment where did you get these news from?Simon Morrison wrote:Another good question for iLok/PACE management.cyphersuit wrote:Where can we get official information?
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- KVRian
- 863 posts since 24 Mar, 2007 from Vancouver, BC
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fateamenabletochange fateamenabletochange https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=8029
- KVRAF
- 3059 posts since 13 Jul, 2003 from outer rim
Is this about ilok 3 from the other thread ??