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Windows can't find soundcard drivers

Configure and optimize you computer for Audio.

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KVRian
 
744 posts since 4 Jul, 2005, from Atlanta

Postby stephenpaulharper; Thu Dec 12, 2013 7:58 pm

For some reason, Windows can't find the drivers for my sound card (see sig). This happened after a controlled shutdown. I also had problems with dropouts and static leading up to this, but everything had been working well for a couple of days prior to this problem. Everybody is flummoxed. RME, ADK and my computer guy haven't a clue as to what's going on. RME and ADK dissected my computer remotely, and could find nothing wrong. Windows sees the card, but can't even find previous versions of the drivers. The soundcard works fine on other computers with W7. I know it could be a million things, but does anything come to mind from anybody? My computer guy wants to reinstall Windows 7, but I've got a fairly large number of VSTs and software that are no longer made. It would take forever to reinstall the ones that are still available.

A friend who used to work for IBM suggested an upgrade to Windows 8. Says it should and emphasized SHOULD, fix the driver problem and keep my programs intact. That's no problem if anybody else thinks that would work.

I would greatly appreciate any suggestions or thoughts.

Stephen

I've also posted this at Cakewalk and gearslutz, so ignore if you frequent those.
Intel i7-2.80GHz Quad-8GB RAM-W7x64-RME HDSP 9632-SONAR X1 Producer
KVRian
 
1101 posts since 5 Nov, 2009

Postby arkmabat; Thu Dec 12, 2013 8:06 pm

Could you give us details on the soundcard? Have you tried putting it in a different socket?
KVRian
 
744 posts since 4 Jul, 2005, from Atlanta

Postby stephenpaulharper; Thu Dec 12, 2013 8:44 pm

Thanks so much for the reply. Yes. trying a different socket was one of the first things my computer repair vendor did. It's an RME 9632 PCI. Here's the link that gives its details. http://www.rme-audio.de/en_products_hdsp_9632.php

Like I said, I don't think it's the card, as everything about it and its drivers works fine on the test computers at the shop. He has a computer there that approximates my specs.

Thanks again.

Stephen
Intel i7-2.80GHz Quad-8GB RAM-W7x64-RME HDSP 9632-SONAR X1 Producer
KVRian
 
1101 posts since 5 Nov, 2009

Postby arkmabat; Thu Dec 12, 2013 8:57 pm

Open up device manager ( http://windows.microsoft.com/en-us/wind ... =windows-7 ) and see if you can find it there, or something that comes up as "unidentified device". You might need to disable other (old) audio devices overriding your new soundcard. I must warn you I'm no expert but it's worth seeing what the computer sees currently.

Have you installed drivers that came with the card? Your version of Win7 may be more outdated than your tech guy's one. Run windows update...
KVRian
 
744 posts since 4 Jul, 2005, from Atlanta

Postby stephenpaulharper; Thu Dec 12, 2013 9:28 pm

arkmabat wrote:Open up device manager ( http://windows.microsoft.com/en-us/wind ... =windows-7 ) and see if you can find it there, or something that comes up as "unidentified device". You might need to disable other (old) audio devices overriding your new soundcard. I must warn you I'm no expert but it's worth seeing what the computer sees currently.

Have you installed drivers that came with the card? Your version of Win7 may be more outdated than your tech guy's one. Run windows update...


Thanks very much for the reply. It's not actually a new soundcard, it's a card that's been working fine in this computer since early 2010, that suddenly stopped working. It's seen clearly in device manager. It has the yellow '!' triangle next to it. But I'm very fastidious about keeping everything up-to-date. I'm using the latest drivers on the soundcard, and Windows automatically updates itself. No worries that you're no expert; all help is appreciated. Plenty of 'experts' have failed to solve my issue yet. The computer's at the shop, and I don't know what to do with myself.

Thanks again.

Stephen
Intel i7-2.80GHz Quad-8GB RAM-W7x64-RME HDSP 9632-SONAR X1 Producer
KVRian
 
1101 posts since 5 Nov, 2009

Postby arkmabat; Thu Dec 12, 2013 11:24 pm

Ironically, new driver updates can break things sometimes, too... so it shows up with the yellow (!). I would not trust Win8 to magically fix this. It has its own bluetooth driver update problems (at least with the newest dell laptops). I would certainly try to install the drivers that 'were' working back on again by right clicking the device. It sounds like you may have already tried that though.

Don't give up hope though, the power of positive thinking is real. It at least helps you perservere till you find an answer. :)
KVRian
 
1344 posts since 24 Dec, 2005

Postby t3toooo; Thu Dec 12, 2013 11:32 pm

for a quick test i would install windows (not activating of course)) on a spare hard drive to see if it works there.
KVRAF
 
5706 posts since 30 Dec, 2004, from London uk
 

Postby UltraJv; Thu Dec 12, 2013 11:50 pm

t3toooo wrote:for a quick test i would install windows (not activating of course)) on a spare hard drive to see if it works there.


+1

It is a Windows problem. Also, installing Windows 8 will not fix it. Do you use anything like ccleaner or registry cleaners/utils? They damage more than they fix. Have you got a "tweaked" Windows install, an update to that might have broken stuff.
KVRist
 
261 posts since 27 Nov, 2011, from Hollywood, CA

Postby optofonik; Thu Dec 12, 2013 11:58 pm

You sound tech savvy enough to have already tried incremental system restores. Anything look different in you bios?
"Let us wander through a great modern city with our ears more alert than our eyes..." Luigi Russolo, 1913
User avatar
Beware the Quoth
 
20605 posts since 3 Sep, 2001, from R'lyeh Oceanic Amusement Park and Funfair

Postby whyterabbyt; Fri Dec 13, 2013 1:53 am

Remove the hardware, do a repair install, reinstall the hardware.

http://www.sevenforums.com/tutorials/34 ... stall.html
To laymen, software development is something akin to wizardry. Neither time, nor effort are involved. If software is missing features they want, or has bugs, it is solely because someone has been too lazy to wave their magic wand.
KVRist
 
453 posts since 24 Mar, 2010

Postby xNiMiNx; Fri Dec 13, 2013 7:17 am

I would try removing the card, and then the drivers from the store, then pop the card back in, and try to install a clean set of drivers.

As was mentioned, updating isnt exactly always the best thing, so maybe attempt to install older working drivers if you have, if not, go all the way back to the original drivers you got with the hardware. If it works, then upgrade the drivers, if it stops working, youve found the issue.

If you need info on the driver store and removing:
http://technet.microsoft.com/en-us/libr ... 30875.aspx

Id rather start out messing with driver files, than repairing / reinstalling OS's.
KVRian
 
744 posts since 4 Jul, 2005, from Atlanta

Postby stephenpaulharper; Fri Dec 13, 2013 9:31 am

Thank you all for the kind replies and attempt to help me. The computer is in the shop right now; a fair number of your suggestions have been tried already. The ones that have not, are being communicated to my tech guy.

Again, I really appreciate you guys taking the time to help come to a solution.

Stephen
Intel i7-2.80GHz Quad-8GB RAM-W7x64-RME HDSP 9632-SONAR X1 Producer

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