Hi,
I have the option of purchasing a 'second hand' copy of Spire from a user here on KVR - anybody know what the license transfer policy is please ?
Many thanks,
Mike
License Transfer policy
-
- KVRian
- Topic Starter
- 514 posts since 2 Jan, 2004
-
- KVRAF
- 10504 posts since 20 Nov, 2003 from Lost and Spaced
I'd also like to know this. I have a chance to do a trade. Sent an email on their GMail account. Didn't Theo get mad because they never responded to his request?
We'll see.
We'll see.
-
- KVRian
- Topic Starter
- 514 posts since 2 Jan, 2004
What's everybody's experience of dealing with Reveal Sound ? I'm used to dealing with U-HE who are absolutely excellent - I've had no response to emails to support (not even an acknowledgement they've received the email) and no response in this 'Official Company Forum' (which isn't exactly buzzing with activity!).osiris wrote:I'd also like to know this. I have a chance to do a trade. Sent an email on their GMail account. Didn't Theo get mad because they never responded to his request?
We'll see.
It's a real shame because I've been playing with the demo and the synth sounds great ... but there's no way I'll buy if the developer is invisible !
Mike
-
- KVRAF
- 10504 posts since 20 Nov, 2003 from Lost and Spaced
I sent an email 24 hours ago to the Gmail address. I will now send one to the other address. D16 has already transferred their license and now the guy is just waiting on Reveal. What's up guys?
-
- KVRAF
- 2293 posts since 21 May, 2010
I was going to suggest that maybe they are still working out their transfer policy and are not ready to publish it yet, but I notice that the last KVR post from vega555 is dated December 19th. Hope it's nothing serious!
-
- KVRAF
- 10504 posts since 20 Nov, 2003 from Lost and Spaced
Answered. And I tell you this. You send them the license file and sign a .RTF file, send it back.
-
- KVRAF
- 10504 posts since 20 Nov, 2003 from Lost and Spaced
I would also put use the support@ email address. This seems much quicker.
-
- KVRian
- Topic Starter
- 514 posts since 2 Jan, 2004
Well I emailed that address over 48 hours ago now and still no response.osiris wrote:I would also put use the support@ email address. This seems much quicker.
It's a real shame - Spire sounds fantastic, but if the dev doesn't have the means to reply to support emails within 48 hours or even make an appearance in their own forum for over a month then it doesn't give me a lot of confidence to invest in the synth
Mike
-
- Banned
- 22457 posts since 5 Sep, 2001
osiris wrote:I'd also like to know this. I have a chance to do a trade. Sent an email on their GMail account. Didn't Theo get mad because they never responded to his request?
We'll see.
Hi not at all. I did originally get frustrated I couldn't get an answer in the spire topic itself, but I came back and publicly said in that topic that via email they answered in a courteous and professional manner within hours, and furthermore that their transfer policy was perfect (free, simple, no nfr).
-
- KVRAF
- 10504 posts since 20 Nov, 2003 from Lost and Spaced
Just be patient. Like Theo says : Transfer free, simple....
Took a couple of days, but I understand things are quite mad in Russia these days..
Took a couple of days, but I understand things are quite mad in Russia these days..
