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Ampfire problematic Key File

5 posts since 14 Jun, 2011

Postby prjanuario; Fri Feb 14, 2014 10:02 am Ampfire problematic Key File

I have a complaint against Auraplug. I got a few years ago the ampfire plugin. But now after I have suffered crash of my motherboard with its subsequent exchange, I have changed my ComputerID and with it, the ampfire stoped to work. Since a month ago I've been asking a new Key file that comtemple my new ID and ... nothing. Auraplug unresponsive. So as I am? If I paid for something I can not use the term that best describes the situation is that Auraplug is being dishonest!
9798 posts since 8 Mar, 2005, from Utrecht, Holland

Postby BertKoor; Mon Feb 17, 2014 1:31 am Re: Ampfire problematic Key File

Is there a license (text)file that came with the product? That should describe the obligations of the vendor in such situations. If there's none, then it's your loss of 40 turnips...
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5 posts since 14 Jun, 2011

Postby prjanuario; Wed Feb 19, 2014 4:47 pm Re: Ampfire problematic Key File

I remembered that I realized the purchase using a different email from the one that came in contact. Then, I asked again for the key file, only this time via the same email that has registered with the Auraplug account. I also submitted a print screen with the image of the message stating that was a lack of key file. This time, I received, a new key file! So I have to re-post for duty to inform with justice.

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