I'm not the least surprised about the answers...
Karten wrote:How about all the professionals out there who rely on these plugins on a daily basis, who have deadlines, and can't work because of this?
Why do these so called "professionals" sync with their iLok account if they have deadlines and a very delicate setup running?
Rule No 1 if you're in the middle of a project:
a) create backups
b) don't touch anything (do not install anything additionally, do not add futher tools)
Up until this day, I have NEVER seen the iLok manager automatically connecting to the internet and syncing/deleting data. I always had to connect myself. Furthermore, unless you have like 10k licenses on an USB stick, you should easily see what a license is time locked and what is not.
So unless you have a NEED to update - especially during delicate work and deadlines - just don't. What is written in here and over on the AVID board sounds definitely like a server glitch (quote robotmonkey: "it was indeed their doing").
Who is to blame?
If you're on a tight schedule, first and foremost the user. Then iLok if they are stubborn (which they are since the hate towards them during the iLokalypse). And finally the third party dev (the company where the software is from), should they not be able to help you.
Even then, if you didn't try to sort the issue out first (and went all out), then there is no right for a constant negative vibe. Developers have a right to protect their software. I wrote it once in an earlier anti-iLok hate thread: I'd love to see as much hate towards C/R. But this is only flaming up once a developer dies or drops off the planet and you're sh*t out of luck with your purchased software. Neither do you read anything about developers, that ask for "annual fees" for updates or even the "allowance" to use a certain piece of software.
Just... wasted time on nothing IMO.
The OP of the AVID thread might have been run into a fraud or something. But the rest clearly looks like a server issue.
So instead of blaming the CP system again (that the 3rd party software developers buy into on purpose!), get in touch with both the software company in question, and iLok. One of these people will be able to sort it out.
Once again - I don't get all the drama.
ZenPunkHippy wrote:I would take Compyfox's analysis more seriously if he actually RTFA (at the DUC forum) instead of commenting on the thread title and what other commenters have said!
I read it - most of it.
- glitch by Pace/iLok, get in touch with iLok and the software company in question. The latter has a longer lever towards the CP provider (software dev's customers are forked over, developer can bring iLok to book). That iLok gives a funk is not okay, but heck... they never gave one in the first place. And for several years, it was totally cool with most users (not anymore it seems).
- ran into a fraud (eBay) - get in touch with eBay. Personaly I do not(!!!) trust eBay sales in terms of software anymore (unless boxed and sealed, or I can pick it up in person). I found too many people that sold illegal copies. The OP in question (DUC board) stated he was using the Cranesong Phoenix software. Cranesong is (if I saw that right) still usable on iLok1. Even though most cracks these days of iLok1 CP'd software are not bound to an iLok. But who knows what is possible in terms of cracks these days.
If it wasn't a fraud, you surely (hopefully) still have the receipts to say "here, I bought it, legit! I even paid the transfer fees!" (which definitely already existed in 2005). Then iLok is just stubborn, but such issues can be sorted out through the software developer (in this case, Cranesong, AVID, Brainworx, etc).
- in the rare occasion that the server was hacked (wasn't there some debate regarding the "Heartbleed bug/exploit" recently) - then it is an iLok issue, and they are fully to blame. In this case - also contact the 3rd party dev - they need to reissue you a new license. ZDT or not.
Less drama, more thinking, more communication.
I understand the hate towards USB CP systems. But until this day, Wibi, Syncrosoft (since Cubase 4) and iLok2 are the most secure and most trouble free piece of software/hardware I've ever used in terms of "license management".
Maybe I was lucky in the last couple of years. But I never had an USB key fail (the one key I sold to a Berlin KVRian and was then declared as "damaged by iLok" was not due to my fault! I even confirmed that it worked ta my place), neither did I have a sync glitch.
The one time I though I had lost a license, was easily cleared within the course of two days (48hours, end of the week) and three mails absolute max.
Using plain USB keys as "license key" (Brainworx and Waves come to mind) never really worked for me - since you still needed to route the plugin to the "license". In case of the known three USB CP systems - I only need to install and I can start working.
And again... I checked my iLok account with my v2 stick - I have a couple of Brainworx licenses on there - they were NOT taken from me. If they would have been, I'd already be in touch with the CEO of Brainworx. Same with Slate Digital.
Though even then I would have enough alternate software to cover a certain downtime. Should I need to.
hibidy wrote:I'm really surprised by this. Just another reason I'll keep my old dongle away in storage and not ever get ilok2.
Has nothing to do with the USB key - it has to do with the servers and syncing your stick.