KVR Audio

sys2074 · Post by **sys2074** » Mon Nov 24, 2014 1:14 pm

I was wondering whether anyone else encountered this issue ... I've installed the Addictive Drums 2 demo version and try to use it in Cubase 7.5 on Mac. The standalone works fine but the plugin seems to have trouble in Cubase as the window doesn't disappear properly. The window GUI goes black and the window cannot be closed at all (see screenshot). It will only disappear after I switched to another app that covers the screen. It's the first plugin I'm having trouble with like this in Cubase.

Any known solution to this problem?

Mushy Mushy · Post by **Mushy Mushy** » Mon Nov 24, 2014 1:25 pm

So you have Cubase now.
How did that come about?

Did Steinberg help you out after all?

zvenx · Post by **zvenx** » Mon Nov 24, 2014 1:29 pm

It works fine on my end. Contact XlnAudio, their support is pretty good.
rsp

sys2074 · Post by **sys2074** » Mon Nov 24, 2014 1:30 pm

Mushy Mushy wrote:So you have Cubase now.
How did that come about?

Did Steinberg help you out after all?

Hahaha, you caught me!

I've bought a boxed copy over the weekend. Still waiting for Steinberg to reply to my support issue.

sys2074 · Post by **sys2074** » Mon Nov 24, 2014 1:44 pm

zvenx wrote:It works fine on my end. Contact XlnAudio, their support is pretty good.
rsp

Thanks! Sent them a mail (had to find the submit form on their site!)

Mushy Mushy · Post by **Mushy Mushy** » Mon Nov 24, 2014 1:46 pm

sys2074 wrote:
Mushy Mushy wrote:So you have Cubase now.
How did that come about?

Did Steinberg help you out after all?
Hahaha, you caught me! I've bought a boxed copy over the weekend. Still waiting for Steinberg to reply to my support issue.

Well I'm glad you got it sorted.

But you have too much money dude if you can afford to have 1.5 copies of Cubase

zvenx · Post by **zvenx** » Mon Nov 24, 2014 1:48 pm

In the interim I would check if your quicktime was up to date.
rsp

sys2074 · Post by **sys2074** » Mon Nov 24, 2014 1:54 pm

Mushy Mushy wrote:
sys2074 wrote:
Mushy Mushy wrote:So you have Cubase now.
How did that come about?

Did Steinberg help you out after all?
Hahaha, you caught me! I've bought a boxed copy over the weekend. Still waiting for Steinberg to reply to my support issue.
Well I'm glad you got it sorted.

But you have too much money dude if you can afford to have 1.5 copies of Cubase

Well, it's not yet sorted and no, I don't have too much money to afford it either!

Actually if I had seen in beginning that Cubase 7.5 costs double the money I would still ponder about really buying it.

sys2074 · Post by **sys2074** » Mon Nov 24, 2014 1:57 pm

zvenx wrote:In the interim I would check if your quicktime was up to date.
rsp

Fairly sure that it's up-to-date. Which Mac OS are you using? Maybe it's because I'm using Yosemite already (though it's hard to imagine that this would be the fault).

zvenx · Post by **zvenx** » Mon Nov 24, 2014 1:59 pm

Ah. I am on Lion, so that very well could be it.

Although it is listed:

http://www.xlnaudio.com/knowledge-base/#requirements

rsp

sys2074 · Post by **sys2074** » Tue Nov 25, 2014 4:32 pm

Obviously it's a Cubase issue after all. I noticed the same black window issue also happened with another VST (Chromaphone), grml. I hope Steinberg is aware of this.

sys2074 · Post by **sys2074** » Wed Nov 26, 2014 2:43 pm

Aharr! I found the problem! This issue only happens when Cubase runs in 32bit mode on Mac, which it strangely did on my system after I installed it. I had to set it to explicitly run as 64bit and reboot and the problem is gone since then.

Addictive Drums 2 window not closing properly in Cubase 7.5 (Mac)