This is a shot in the dark and I realize KVR Ins't really the place for tech support but I figure I would try anyways. So my issue is this, every time I try and start the service center application I get a error that states the application was unable to start correctly (0xc000007b). I have never had this problem before and I have tried everything short of a total system reformat to solve this. I am not sure what is going on but it is really frustrating.
I need to be able to use this software. If anyone has any idea as to what is going on that would be great.
Native Instruments Service Center
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- KVRAF
- 4205 posts since 21 Oct, 2001 from my bolthole in the south pacific
Try updating to the latest version. Your install could be corrupt.
"I got a car battery and two jumper cables that argue different."
Rust Cohle
Rust Cohle
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UltimateOutsider UltimateOutsider https://www.kvraudio.com/forum/memberlist.php?mode=viewprofile&u=216800 - KVRian
- 810 posts since 5 Oct, 2009 from Portland, OR
Mac or PC? 32-bit or 64-bit?
It is possible to end up with different versions of it on your system, and some of the earlier ones can crash or simply not work right, but you won't have an obvious error message. Try browsing directly there (generally C:\Program Files\Native Instruments\Service Center on both 32-bit or 64-bit Windows) and launching it rather than using a shortcut.
It is possible to end up with different versions of it on your system, and some of the earlier ones can crash or simply not work right, but you won't have an obvious error message. Try browsing directly there (generally C:\Program Files\Native Instruments\Service Center on both 32-bit or 64-bit Windows) and launching it rather than using a shortcut.
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- KVRAF
- 5691 posts since 24 May, 2004 from []1
Did you completely uninstall it and then replace the old one with the latest/fresh version from NI?
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- KVRAF
- 2290 posts since 18 Oct, 2010 from Japan
Aside from some of the above suggestions such as reinstalling, also make sure to run it as an administrator.
Right click "run as administrator".
Make sure that you installed the correct Windows version too. If you are running 64 bit there is almost no reason why a 86x version couldn't run on it, but, it's always better to try and install the proper version for compatibility.
If you have the 64 bit version installed already, try installing the 86x version instead - and as usual, make sure to try running it as an admin.
In addition, you can try an old compatibility trick to get XP software to run on OS's later than XP - it works sometimes. Install the software you your C:/ folder. Not C:/Program Files. Just C:/
I'd save that for last though.
Right click "run as administrator".
Make sure that you installed the correct Windows version too. If you are running 64 bit there is almost no reason why a 86x version couldn't run on it, but, it's always better to try and install the proper version for compatibility.
If you have the 64 bit version installed already, try installing the 86x version instead - and as usual, make sure to try running it as an admin.
In addition, you can try an old compatibility trick to get XP software to run on OS's later than XP - it works sometimes. Install the software you your C:/ folder. Not C:/Program Files. Just C:/
I'd save that for last though.
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- KVRist
- 381 posts since 12 Jul, 2006
Not sure if this helps but error code 0xc000007b means STATUS_INVALID_IMAGE_FORMAT which points to a 32-bit/64-bit mismatch. Windows is trying to load a 32-bit dll into a 64-bit process (or vice versa). Check if there are any incompatibilities between the Service Center and any runtimes (such as Visual C++) that it might require.
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- KVRAF
- 3261 posts since 27 Mar, 2010 from UK
If a deinstall, reboot, CCleaner, redownload service center and reinstall.
If that failes may be a simple issue below:
http://www.tomshardware.co.uk/forum/430 ... 0xc000007b
If that failes may be a simple issue below:
http://www.tomshardware.co.uk/forum/430 ... 0xc000007b
This error message may occur on 64 bit operating systems when the Microsoft Visual C++ Redistributable Package is not properly configured.
1. Replace these files. mfc100.dll, mfc100u.dll, msvcr100.dll, msvcp100.dll and msvcr100_clr0400.dll
They can be found at http://www.microsoft.com/en-us/download/details.aspx?id...
Please save these files to any location on your PC;
2. Please reboot your computer in Safe Mode
[How to restart in SAFE MODE]
- Restart the computer;
- Press the "F8" key (several times before Microsoft Windows begins to load; you need to press "F8" until you will be displayed a text menu;
- Select "SAFE MODE";
Note: for Windows 8, you can hold the Shift key while going to Power Off and clicking on Restart option
3. Access C:\Windows\System32;
4. Locate the 5 files you have downloaded and extracted;
5. Next, copy all those files to C:\Windows\System32 replacing the current ones;
6. Reboot in normal mode
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- KVRist
- Topic Starter
- 117 posts since 29 Feb, 2012
I have tried everything suggested here. There only seems to be one version of the latest 2.6 service center application unless I am mistaken. Is there some sort of way to install the older legacy versions?
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- KVRist
- 49 posts since 14 Mar, 2010
I had this problem on a new 64 bit Windows 8.1 laptop and it turned out that the 32 bit version of Service Center was installed and trying to load a 64 bit dll.
I found the offending dll by downloading and running the free Dependency Walker application, http://www.dependencywalker.com/, and loading the C:\Program Files\Native Instruments\Service Center\ServiceCenter.exe into that application. Sort the bottom list on the CPU column and see if you have a mix of x86 and x64 files.
In my case the ServiceCenter.exe is an x86, i.e. 32 bit, application and it tried to load one x64 dll. By temporarily re-naming the x64 dll so ServiceCenter can't successfully load it, I can run ServiceCenter without issues. So in my case the offending dll does not seem to contain any critical code.
Dependency Walker comes in both a 32 bit and 64 bit version. The version to use depends on the file you want to check. If the file is a 32 bit file then you should use the x86 version.
I have not found a way of installing a 64 bit version of Service Center so on this laptop I have to live with this workaround for now. And why NI is installing a 32 bit application on a 64 bit OS into the Program Files folder instead of the Program Files (x86) folder I have no idea.
I found the offending dll by downloading and running the free Dependency Walker application, http://www.dependencywalker.com/, and loading the C:\Program Files\Native Instruments\Service Center\ServiceCenter.exe into that application. Sort the bottom list on the CPU column and see if you have a mix of x86 and x64 files.
In my case the ServiceCenter.exe is an x86, i.e. 32 bit, application and it tried to load one x64 dll. By temporarily re-naming the x64 dll so ServiceCenter can't successfully load it, I can run ServiceCenter without issues. So in my case the offending dll does not seem to contain any critical code.
Dependency Walker comes in both a 32 bit and 64 bit version. The version to use depends on the file you want to check. If the file is a 32 bit file then you should use the x86 version.
I have not found a way of installing a 64 bit version of Service Center so on this laptop I have to live with this workaround for now. And why NI is installing a 32 bit application on a 64 bit OS into the Program Files folder instead of the Program Files (x86) folder I have no idea.
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- KVRist
- Topic Starter
- 117 posts since 29 Feb, 2012
This is super helpful. I solved the problem by doing a system reformat and it sounds like your description is exactly what was happening. Unfortunately I did not get chance to try this solution out, but I will keep this in mind in case something like this happens again in the future. Thank you.
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- KVRAF
- 42529 posts since 21 Dec, 2005
This is weird. Man, I have 10,000 NI products and NEVER had a problem with the service center. Don't get me wrong, I'm not diminishing this, just saying this is really weird. Sorry that I don't have a solution.
win7x64 here.
win7x64 here.
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- KVRist
- 37 posts since 21 Feb, 2004
