Need Help Helping A MAC Customer

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A customer who owns a MAC has purchased my Synthmaster sound library and he is running into the problem of some patches not making sound.

He sent me a screen print of his documents folder where Synthmaster is but it looks different from Windows where I delete the Synthmaster and Synthmastertemp27 folders in order to fix.

I need to know what the procedure is for fixing this problem on a MAC so I can get back to the customer and fix his problem.

Thank you.

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