KV331 Audio

dermichl · Post by **dermichl** » Sun Jan 15, 2017 7:02 am

any reason why you don't answer email or fb questions?

no answers no sales it's that easy!!!

onerob · Post by **onerob** » Fri Jan 20, 2017 7:41 pm

They're at NAMM at the moment.

commodore · Post by **commodore** » Mon Jan 23, 2017 6:10 pm

I've tried contacting them since January and have not had any reply. I've tried their contact form on their website twice, tried directly via email once, and once via PM to kv331 here at KVR (although they haven't read the PM yet).

If you work for Kv331, please contact me. I'm having a problem with activation, and it's almost been a month...

Thanks!

dermichl · Post by **dermichl** » Tue Jan 24, 2017 10:26 am

sems they earnd enough money to ignore customers and sales questions...

gjvti · Post by **gjvti** » Wed Jan 25, 2017 8:46 am

Perhaps they are way too busy working on synthmaster one
https://www.youtube.com/watch?v=F5jTgOmkqEQ
Really hope upcoming Synthmaster One iOS will be AU3 compatible usable with AUM - if so that will be instant purchase

commodore · Post by **commodore** » Wed Jan 25, 2017 2:38 pm

gjvti wrote:.. if so that will be instant purchase

Unless they are too busy working on the next project to take your order.

stratum · Post by **stratum** » Thu Jan 26, 2017 2:44 pm

sems they earnd enough money to ignore customers and sales questions...

Probably it's just that there isn't any dedicated support personnel in the team, Bulent is as at NAMM, Gercek is at a concert and so on, and when they come back they'll see that their email inbox is full

commodore · Post by **commodore** » Thu Jan 26, 2017 7:46 pm

Bulent helped me via email. So today was a good day.

dermichl · Post by **dermichl** » Sun Mar 12, 2017 8:31 pm

so there was quite some time to give support but there was none.
thanks for nothing! get off of my iPad...

KV331 Audio

KVR Audio

support?