KVR Audio

Mister Natural · Post by **Mister Natural** » Tue Aug 22, 2017 11:07 pm

Gosh, super frustrated here as I received a email acknowledgement from CW for my support request for RapturePro on 08.04.17 and nothing since. It won't find multisamples within the "elements". I've re-installed several times using both the CommandCenter and directly from the website.
I want that 45minutes(each time) of my life back

I also want my hard-earned money back if these guys can't follow-up on the support request. Here it is, the 22nd of the month and they acknowledged my request on the 4th.
Pretty pissed here (and I'm generally very generous with my patience)

Teksonik · Post by **Teksonik** » Wed Aug 23, 2017 12:05 am

I once sent to a support ticket to Cakewalk and got a response.......81 days later.

Mister Natural · Post by **Mister Natural** » Wed Aug 23, 2017 12:20 am

Teks - did they fix whatever it was after 81 days ?

...unbelievable

Teksonik · Post by **Teksonik** » Wed Aug 23, 2017 1:45 am

Mister Natural wrote:Teks - did they fix whatever it was after 81 days ?

...unbelievable

No, I had long since resolved the issue myself.

Armagibbon · Post by **Armagibbon** » Wed Aug 23, 2017 2:51 am

Gibson'd hahahaha
shit's sad man...

Aloysius · Post by **Aloysius** » Wed Aug 23, 2017 3:06 am

Once upon a time, I was having no luck with Cakewalk Support until 'AROSSA [Cakewalk]' at KVR contacted them directly on my behalf. Try sending him a PM.

Teksonik · Post by **Teksonik** » Wed Aug 23, 2017 3:30 am

Isn't that Andrew Rossa, Marketing for Cakewalk ?

Aloysius · Post by **Aloysius** » Wed Aug 23, 2017 3:40 am

I don't know him personally. You might be right.

Mister Natural · Post by **Mister Natural** » Wed Aug 23, 2017 3:13 pm

Arossa must be gone as the search function tells me there are no members with that name . . .

figures . . .

Aloysius · Post by **Aloysius** » Wed Aug 23, 2017 3:19 pm

Mister Natural wrote:Arossa must be gone as the search function tells me there are no members with that name . . .

figures . . .

http://www.kvraudio.com/forum/memberlis ... e&u=312199

Username: AROSSA [Cakewalk]
Joined: Mon Sep 09, 2013 8:48 pm

Mister Natural · Post by **Mister Natural** » Wed Aug 23, 2017 3:59 pm

thanks man, I'll reach out to him

ghettosynth · Post by **ghettosynth** » Wed Aug 23, 2017 4:25 pm

Nope, had good luck with Cakewalk support, and, I'm not a fan at all really. In fact, that's an understatement as I've had a negative opinion of their software quality for several decades now. It was for a free product that I've been reasonably happy with and their support went above and beyond.

Maybe a bunch of their staff is on vacation or something?

Integratron · Post by **Integratron** » Wed Aug 23, 2017 4:45 pm

I didn't think anyone could be worse than Steinberg! Yea 12-tone is piss poor.

Astralv · Post by **Astralv** » Thu Aug 24, 2017 1:06 am

Cake fanboy here. Fangirl actually. Sounds like you not interested in fixing your issue, more- complaining about the support.

Yes, it once took then a while to reply- they sent me apologies and 10% discount code. I already had all their product, so i could not use it.

Have you tried to post on Cakewalk forum? Make sure you post under instruments, not under Sonar. Also if you look couple of pages of posts, you will find my post from couple of years ago about missing samples. It was solved by changing pathways in the registry.

Are you installing everything on C drtive or different drive? I have to check my installation as well as I am on the new computer. If everything is on C, then I dont know why it would not be able to find it. What you mean "with elements"?

_al_ · Post by **_al_** » Thu Aug 24, 2017 3:28 am

once i had a problem with runtime errors in sonar (they crept in slowly, over small updates, so my files where corrupted before i even knew what the problem was), and constantly emailing got me absolutely nowhere.
even reinstalling windows didnt help, so it was a consistency problem with their programming.

thankfully, i managed to fix the problem by switching to FL, but that didnt get me my years of song files back

still havent heard a squeak from cakewalk

anyone else have a poor CakeWalk support experience ?