braj wrote:CRAP CRAP CRAP. I just bought 300 gear credits because I thought the upgrade/crossgrade cost $299/300 credits, then when I went to buy it, it doesn't take, guess what, gear credits. Grrr. This is why I have grown to hate the Custom Shop crap. I won't get Deluxe because it is essentially what I already own, now I'm stuck with 300 gear credits and no way to spend them on an upgrade. Can I get a refund?
I think Gear Credits, while fundamentally a good idea, ends up catching many users out because of the “fine print”, essentially turning a good idea into a BAD one.
I think IK should revisit that purchase model and either make it a general credit thing, or do something to make it super transparent. Like calling it “Expanansion Credit” instead, or something else to that effect.
Yeah, it is a way for them to get you to spend more than you mean to spend too. I had 46 gear credits and to get 4 more credits to buy something, I would have had to spend $25 more. Couple that with jam points and the online store, and it just ends up making people like me confused, angry, feel cheated, feel I have to jump through a bunch of hoops or wait for the stars to align to get a decent deal. It is, in a word, convoluted.
I sent another email to support telling them that's OK, I don't need a refund, I'll take responsibility for not seeing the exception for the MAX upgrade, even though I fully feel it is misleading, but if they want to do the right thing, then upgrade me to MAX. But anyway, Merry Christmas to me from my wife, who really is the one spending the money on this. By myself I would be homeless, brain damage f*ing sucks and stuff like this doesn't help make me feel whole and together. Thanks IK, you made me feel like an idiot.
One question though about Deluxe: is the full metering not part of the Suite plugin? It seems it has to be loaded as a separate effect.