New Wolfgang Palm (PPG Infinite) tool coming...
- KVRAF
- 25416 posts since 3 Feb, 2005 from in the wilds
I'm having the issue with the Infinite Morph G parameter not automating in Bitwig. Also Wavemapper 2 crashes in Bitwig.
PPG support told me they do not consider it their responsibility to support all new hosts. I think they consider Bitwig not worth their time.
I also sent Bitwig a support request about the Infinite issue and they said it is hard for them to troubleshoot since there is no Infinite demo.
I just sent Bitwig an email about Wavemapper 2 crashing so will not hear back from them until tomorrow on that one. Wavemapper 2 has a demo, so they will at least be able to check.
I think with some persistence, I can get these issues sorted...
PPG support told me they do not consider it their responsibility to support all new hosts. I think they consider Bitwig not worth their time.
I also sent Bitwig a support request about the Infinite issue and they said it is hard for them to troubleshoot since there is no Infinite demo.
I just sent Bitwig an email about Wavemapper 2 crashing so will not hear back from them until tomorrow on that one. Wavemapper 2 has a demo, so they will at least be able to check.
I think with some persistence, I can get these issues sorted...
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- KVRAF
- 2265 posts since 30 Aug, 2004 from Lancaster, UK
Perhaps this is completely off topic and ignorant, but I see a lot of questions on morphing here and in case someone hasn't heard of it I just want to add that Melda's MMorph is very cool.
Thu Oct 01, 2020 1:15 pm Passing Bye wrote:
"look at SparkySpark's post 4 posts up, let that sink in for a moment"
Go MuLab!
"look at SparkySpark's post 4 posts up, let that sink in for a moment"
Go MuLab!
- KVRist
- 308 posts since 4 Dec, 2004 from The Netherlands
Thanks for reporting this, as this 'new' host has been my main DAW since its release in early 2014. Good to know.pdxindy wrote:I'm having the issue with the Infinite Morph G parameter not automating in Bitwig. Also Wavemapper 2 crashes in Bitwig.
PPG support told me they do not consider it their responsibility to support all new hosts. I think they consider Bitwig not worth their time.
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- KVRist
- 445 posts since 17 Jun, 2003 from UK 'ish
For those of you looking for a manual:
http://wolfgangpalm.com/infinitepro_supp.html
Click on the link and it downloads a zip file of the manual in pdf form.
http://wolfgangpalm.com/infinitepro_supp.html
Click on the link and it downloads a zip file of the manual in pdf form.
- KVRAF
- 4808 posts since 25 Jan, 2014 from The End of The World as We Knowit
^^^Thank you kindly.
Edit: I don't see the logic of PPG's decision to sell a synth with no demo at a discount, and to sell it with a demo at full price. They are giving an incentive to take a risk. I can't imagine why they would do this. It makes more sense to keep the low price until after the demo, so people who want to "feel the workflow" can try it out with no penalty.
Edit: I don't see the logic of PPG's decision to sell a synth with no demo at a discount, and to sell it with a demo at full price. They are giving an incentive to take a risk. I can't imagine why they would do this. It makes more sense to keep the low price until after the demo, so people who want to "feel the workflow" can try it out with no penalty.
Last edited by Michael L on Tue Dec 12, 2017 11:01 am, edited 1 time in total.
s a v e
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y o u r
f l o w
- KVRAF
- 25416 posts since 3 Feb, 2005 from in the wilds
PPG support has now said they will give a use code to Bitwig so that Bitwig can look into the problem with Infinite.RichN wrote:Thanks for reporting this, as this 'new' host has been my main DAW since its release in early 2014. Good to know.pdxindy wrote:I'm having the issue with the Infinite Morph G parameter not automating in Bitwig. Also Wavemapper 2 crashes in Bitwig.
PPG support told me they do not consider it their responsibility to support all new hosts. I think they consider Bitwig not worth their time.
PPG support has generally been helpful and friendly. I understand a small company finding it difficult to keep up with all hosts. I am still confident to get these issues sorted out, but good for users to know... especially since there is currently no demo.
- KVRAF
- 25416 posts since 3 Feb, 2005 from in the wilds
The PPG support person was upset with my characterization of our conversation in the above post. He said I should stick with the truth. So what he said specifically was:pdxindy wrote:I'm having the issue with the Infinite Morph G parameter not automating in Bitwig. Also Wavemapper 2 crashes in Bitwig.
PPG support told me they do not consider it their responsibility to support all new hosts. I think they consider Bitwig not worth their time.
I also sent Bitwig a support request about the Infinite issue and they said it is hard for them to troubleshoot since there is no Infinite demo.
I just sent Bitwig an email about Wavemapper 2 crashing so will not hear back from them until tomorrow on that one. Wavemapper 2 has a demo, so they will at least be able to check.
I think with some persistence, I can get these issues sorted...
"well, please understand, that we cannot check all the new hosts all the time.
so if a host changes something in its processing or handling of presets or whatever, we are not responsible for that."
I initially sent a support email saying that Wavemapper 2 crashes in Bitwig (every time). Their reply was the above (essentially, not our problem). So from that, and their mention of not having a copy of Bitwig, it was my conclusion that they do not support Bitwig, not something they directly said themselves.
I think my conclusion is warranted given that they offered no path forward, but now it is clear that it is indeed my conclusion.
- KVRAF
- 5943 posts since 8 Jul, 2009
If what you posted is true then I would tend to agree with you. If they don't list DAWs that are/are not supported and they dont offer a demo then they are responsible if there is a DAW problem - the customer can only do so much.pdxindy wrote:The PPG support person was upset with my characterization of our conversation in the above post. He said I should stick with the truth. So what he said specifically was:pdxindy wrote:I'm having the issue with the Infinite Morph G parameter not automating in Bitwig. Also Wavemapper 2 crashes in Bitwig.
PPG support told me they do not consider it their responsibility to support all new hosts. I think they consider Bitwig not worth their time.
I also sent Bitwig a support request about the Infinite issue and they said it is hard for them to troubleshoot since there is no Infinite demo.
I just sent Bitwig an email about Wavemapper 2 crashing so will not hear back from them until tomorrow on that one. Wavemapper 2 has a demo, so they will at least be able to check.
I think with some persistence, I can get these issues sorted...
"well, please understand, that we cannot check all the new hosts all the time.
so if a host changes something in its processing or handling of presets or whatever, we are not responsible for that."
I initially sent a support email saying that Wavemapper 2 crashes in Bitwig (every time). Their reply was the above (essentially, not our problem). So from that, and their mention of not having a copy of Bitwig, it was my conclusion that they do not support Bitwig, not something they directly said themselves.
I think my conclusion is warranted given that they offered no path forward, but now it is clear that it is indeed my conclusion.
But there are some plugin companies that have this strange idea about business - that they can release almost anything and once purchased the customer is on their own. A paypal dispute should clear that up.
#NONFR Check out my music at Bandcamp Free Streaming!
Free music with your support on Patreon | Youtube: Music of Plexus Videos (music videos) | Youtube: Plexus Productions (audio related) Stop whining. Make music.
Free music with your support on Patreon | Youtube: Music of Plexus Videos (music videos) | Youtube: Plexus Productions (audio related) Stop whining. Make music.
- KVRAF
- 21196 posts since 8 Oct, 2014
So is this the last day of the sale or does the 14th deadline include the 14th?
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- KVRian
- 1134 posts since 22 Aug, 2004 from Edge City, the Low Country
Edit: it says 'up till dec. 14th' so I guess that is until dec. 14, 23:59 CETwagtunes wrote:So is this the last day of the sale or does the 14th deadline include the 14th?
Still on the fence? I was too, but I've decided I need the demo first.
So, for me, some later time ... maybe.
- KVRian
- 839 posts since 8 Mar, 2008 from Crestview, Florida
^ Same :\
- KVRAF
- 21196 posts since 8 Oct, 2014
So I decided to get this. Don't want to pay $200 for it later on. With the current exchange rate it's $140.
What would be nice is if they could put these files on a decent server. I'm on 100 mbps high speed Internet. I can download a 100 meg file in 5 minutes tops. This thing is crawling at a speed of 1 meg per 7 seconds. At a 171 meg file, this thing is going to take 20 minutes to download.
Thank God this isn't a file of any decent size or I'd never get it downloaded.
Now I just have to hope that after I install it, it actually works.
What would be nice is if they could put these files on a decent server. I'm on 100 mbps high speed Internet. I can download a 100 meg file in 5 minutes tops. This thing is crawling at a speed of 1 meg per 7 seconds. At a 171 meg file, this thing is going to take 20 minutes to download.
Thank God this isn't a file of any decent size or I'd never get it downloaded.
Now I just have to hope that after I install it, it actually works.
- KVRian
- 943 posts since 11 Dec, 2014 from one rocky mountain to another
A demo would be nice as i'm mostly curious about how it handles on the CPU side of things. Judging by the sound capabilities though, it is an instant buy for me.
- KVRAF
- 21196 posts since 8 Oct, 2014
Well, it works in MuLab. Now I just have to test it in Cubase.
- KVRAF
- 25416 posts since 3 Feb, 2005 from in the wilds
CPU use is on the low side... I have a project @ 96khz open, just added Infinite and played like a dozen notes with only a small CPU use.Ridan wrote:A demo would be nice as i'm mostly curious about how it handles on the CPU side of things. Judging by the sound capabilities though, it is an instant buy for me.
That is on a MBP which is not a particularly fast machine.