Peter - IK Multimedia wrote:30% off is a discount that many do use and we do get positive feedback about JamPoints from many of our customers. We are also working on other efforts that should make our loyal customers happy, I look forward to sharing those with you when I can.
I'll take that as a win for IK finally realizing that the pretty much industry standard of 55% to 70% is much higher than what they offer upgrades wise.
IMO if an item costs $200 and X company releases a version 2.0 of said item that customer should always be able to pay $50-$80 for that item, not be offered it for $150 for anyone for 4 weeks, then offered it again 6 months to a year later for $99 then be able to use Jam points to get said item for $70. < That scenario is exactly how I've purchased every upgrade I've gotten from IK. I basically have to wait almost a year to get the upgrade at what I can get upgrades for from nearly every other vendor.
I think the only thing Jam points are good for is license transfers, since you get no special upgrade pricing for owning something you bought off of someone else. Thing is IK already charge for the transfers so it's an extra layer of protection from the customer, there's nothing I can say positive about it when it comes to larger purchase.
The only way it works in the customers favor is in situations where an existing sale and jam points can be used together, but again it just drops the price into every other developers upgrade pricing range.
I'll give IK this though, the price was fixed at an actual upgrade pricing for the ARC 2 microphone, and Jam points could be used to purchase. It was the only time I bought something from IK where it was as encouraging of a deal as you get from other companies. I buy ARC 1 on sale for $149, the mic is offered to ARC 1 customers for $69 and I was able to use Jam points on it. Actually getting an upgrade from IK at a real discount, hardware even. If that happened all the time I would be singing IK's praises, it's not the software that's an issue here.