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Important: How to contact us

sosayweall
KVRian
 
798 posts since 25 Feb, 2005

Postby sosayweall; Wed Jun 27, 2007 7:31 am Important: How to contact us

It has come to our attention that some users have problems receiving email messages from us. PLEASE CHECK YOUR SPAM BIN FIRST.

[updated 201208]We now have more than a hundred users with non-working email accounts.

If you haven't provided us with your new email address yet, be sure to do so.


If our messages are not in the spam bin, please use a different email address from a different mail service provider to contact us, or send us a private message here. And please remember we always reply to our customers within a day or two at most - if it takes longer than that, don't hesitate to contact us again via other means.

A longer description on the situation:
We still do not fully understand the causes of the trouble. A few possible causes:

1. There's a spammer who has been faking our domain name to send out mass spams all over the world in the past year, hence getting our domain banned by some ISPs. Nothing we can do about it...

2. Some ISPs do active filtering on incoming emails yet they do not let their users know. They may be using some filter criteria that simply mistake our messages as spam too. And some ISPs may be using only one DNSBL list as the source for filtering, and that can cause trouble as well. Again, nothing we can do about all these things.

If any of you needs a Gmail account, just drop me a PM or message and I'll send you an invite. *Note that Gmail will filter our messages as spam by default too. But at least Gmail still saves our messages to your account's spam bin. ;)
Last edited by sosayweall on Fri Mar 29, 2013 3:14 am, edited 5 times in total.
sosayweall
KVRian
 
798 posts since 25 Feb, 2005

Postby sosayweall; Thu Nov 29, 2007 7:59 am

All yahoo users please note: we are having problems sending emails to any yahoo account at the moment. So if you are using yahoo/hotmail, be sure to add us (*@chineekong.com )to your white list or your address book.

A few other notable servers that currently cannot receive messages from us are comcast.com, rr.com, excite.com. *adelphia.net also appears to be part of rr.com's network company.

My suggestion is to get a gmail account instead...if you don't have one, drop me a PM with your addy and I'll send you a gmail invite.
Last edited by sosayweall on Wed Feb 20, 2008 6:37 am, edited 1 time in total.
Spitfire31
KVRAF
 
2644 posts since 18 May, 2003, from Sweden

Postby Spitfire31; Mon Feb 18, 2008 1:25 pm

Hello,

It's great that you made the suona!

However, it seems that Share-It isn't yet updated to allow me to buy the Suona along with the Pipa and NanXiao in one and the same transaction (and so I will miss part of the 10 percent discount opportunity...)

Please advise how to go about buying these three in one go from Share-It.

Best regards and a Happy New Year (which I celebrated with my wife and in-laws in c-o-l-d Shanghai),

Joey
sosayweall
KVRian
 
798 posts since 25 Feb, 2005

Postby sosayweall; Mon Feb 18, 2008 5:58 pm

Hi Joey,

For a limited time, you have 20% off for Suona as a registered user. Use your discount code!(it's in the new product notification email. drop me a PM if you didn't receive it) ;)

AFAIK, Shareit shopping cart's mechanism is a bit rigid and not so flexible. So if anyone believes they should be entitled to some discount and yet can't find the option is welcome to drop us a line anytime. In your case, please contact us at info at chineekong.com and we'll talk about this. If you prefer, you can PM me as well.:)
Spitfire31
KVRAF
 
2644 posts since 18 May, 2003, from Sweden

Postby Spitfire31; Wed Feb 20, 2008 5:11 am

Just summing up — after the above post, I've communicated directly with ChineeKong and I'm impressed by the fast and friendly support, and very reasonable offer, I received. So, now I'm part of the ChineeKong family...

Highly recommended!

/Joey
If it were easy, anybody could do it!
sosayweall
KVRian
 
798 posts since 25 Feb, 2005

Postby sosayweall; Sun Feb 15, 2009 5:56 am

Hanmail users please note that Hanmail is blocking all our attempts at sending messages using all means possible at our end. Please kindly contact us using a different email service provider. Thanks.
shigu
KVRer
 
6 posts since 2 Dec, 2008

Postby shigu; Thu Jul 21, 2011 1:03 am

It looks like I have to change my PC. How happen to the licences I have?
sosayweall
KVRian
 
798 posts since 25 Feb, 2005

Postby sosayweall; Thu Jul 21, 2011 1:38 am

Nothing. ;) Just send us your new User ID and we'll take care of it. But make sure you have updated to the latest QIN Edition first though.
shigu
KVRer
 
6 posts since 2 Dec, 2008

Postby shigu; Tue Nov 22, 2011 1:27 am

Unfortunately I did not upgrade to the Qin Edition? What should I do.
sosayweall
KVRian
 
798 posts since 25 Feb, 2005

Postby sosayweall; Tue Nov 22, 2011 2:26 am

shigu wrote:Unfortunately I did not upgrade to the Qin Edition? What should I do.


Hi Shigu, just give me your name/email via PM (or you can send it to us via email as well), and I'll send you the download links and everything.
sosayweall
KVRian
 
798 posts since 25 Feb, 2005

Postby sosayweall; Mon Aug 06, 2012 6:59 pm

Hotmail and Hinet seem to be blocking our server IP. Also the Trend ERS. Users using these services please kindly provide us a gmail address for easier correspondence in the future. Many thanks...

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