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How to Report a Bug

Official support for: camelaudio.com

Moderators: ZenPunkHippy, ugo, biomechanoid, Ben [Camel Audio]

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KVRian
 
1170 posts since 29 May, 2002, from Scotland
 

Postby biomechanoid; Mon Feb 02, 2009 12:11 pm How to Report a Bug

If you do encounter a bug, we would like to sincerely apologize for the inconvenience this causes you. We'd also like to reassure you that we will work hard to ensure that all bugs are dealt with rapidly - as a company, our main priority is to iron out all these problems as soon as possible.

We would appreciate both your patience and assistance in helping us to recreate any issue you have.

We have implemented a new bug tracking systems that will allow us to deal with problems more efficiently. To submit a bug report, please fill in the report form here:

https://camelaudio.fogbugz.com/default. ... PublicEdit


Please fill in your email address, under 'Project' choose the relevant product. Also, please enter the version you are using, and your computer system details in the appropriate boxes, a one line description of the problem at the top, and more detailed info as indicated below in the main box. Please leave all other fields as they are - we will set these as appropriate.

Your report should contain the following information:

HOW TO REPRODUCE:
EXPECTED BEHAVIOUR:
OBSERVED BEHAVIOUR:

HOW TO REPRODUCE: Complete steps to reproduce the bug. We can only fix the problem if we can recreate it, so please ensure that following these steps reliable reproduces the problem.
EXPECTED BEHAVIOUR: Expected behavior
OBSERVED BEHAVIOUR: Observed (buggy) behavior. If an error message is displayed, please type the contents in here. Please do not include screenshots - we will request them if we really need them.

Mac users who experience a crash should attach the crash log by selecting 'Attatch a file' and locating your crash log, which you can find by going to your username Library/Logs/CrashReporter folder and finding your sequencer log.

You can view the status of your report here:

https://camelaudio.fogbugz.com/default. ... icViewForm
Last edited by biomechanoid on Mon Mar 09, 2009 9:19 am, edited 1 time in total.
[ Camel Audio Alchemy ] [ ucn netlabel ]
"Its my firm belief that its a mistake to hold firm beliefs"
KVRist
 
144 posts since 14 Aug, 2004, from France, Europe

Postby rockbottom; Sun Jan 24, 2010 7:40 am

then how do we know — before filing a bug report — whether that particular bug is already known?

do we have access to a list of known bugs?
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KVRAF
 
10129 posts since 18 Jun, 2008, from Melbourne, Australia
 

Postby ZenPunkHippy; Sun Jan 24, 2010 7:46 am

Hi,

The FogBugz system is not designed for sharing cases between public users, but we should be able to work out a way of making a publicly viewable WIKI page available. For Alchemy v1.13 we hope to have a daily build process in place, which will include generating a list of fixed bugs and outstanding bugs.

Peace,
Andy.
KVRist
 
144 posts since 14 Aug, 2004, from France, Europe

Postby rockbottom; Sun Jan 24, 2010 7:55 am

thanks: that would certainly be helpful since filing a report costs the time to reproduce the bug reliably, so to speak, then the time to formulate everything in a written form, not counting graphic captures and the like
KVRAF
 
3647 posts since 14 Dec, 2003, from Edinburgh
 

Postby Hunter; Sun Jan 24, 2010 1:31 pm

trust me its quicker to file your own report than to wade through and interpret a list of other peoples bugs :wink:
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KVRian
 
1170 posts since 29 May, 2002, from Scotland
 

Postby biomechanoid; Mon Dec 27, 2010 4:10 am

PLEASE DO NOT SUBMIT BUG REPORTS IN THIS THREAD.

To submit a bug report, please fill in the report form here:

https://camelaudio.fogbugz.com/default. ... PublicEdit

See the first post in this thread for full details.

It makes things much easier for us to investigate and fix problems if they are all submitted via Fogbugz. Thanks.
[ Camel Audio Alchemy ] [ ucn netlabel ]
"Its my firm belief that its a mistake to hold firm beliefs"

Moderators: ZenPunkHippy, ugo, biomechanoid, Ben [Camel Audio]

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