Hi all. Thanks for a great forum for the receptor. I have a bought a receptor 2 pro max with the what I thought would be a pre installed NI komplete 7. I have had the receptor for almost a year now and have still not succeded in activating NI komplete 7.

I still love the receptor and the whole idea about it but I'm starting to worry that I may never solve this problem.

When i try to register the receptor says that the komplete 7 se-number does not match base product.

I know that komplete 7 is an update of komplete 6. I can only see the komplete 7 on the receptors hard drive- in fact there are 2 of them installed???

I have contacted NI and they asked me to scan the se-number of both komplete 6 and 7 because they said that my version of komplete 6 was registered to another user. very frustrating!!

i scanned the se-numbers and they replied that they had now deleted the previous user and that i could go ahead and activate it.

it still did not work

so i contacted NI again. They replied that my version of komplete 6 was registered to another user again.........

please can anyone help??

best regards lars

Komplete 7 isn't necessarily an update to Komplete 6. You could either have purchased the full Komplete 7 or an update which would only activate if you had already registered an earlier Komplete version. (NI doesn't care what version you update from, it doesn't have to be the last one.)

If you had purchased a Receptor with Komplete 7 already activated then Muse would have created an NI account just for that Receptor to allow factory authorization. In that case you should have received a page with that account information with your Receptor and this would be an issue for Muse technical support. (This might explain why you were being told that the software was already registered to another account.0

If you didn't purchase a "pre-activated" Komplete Receptor then activating this version of Komplete 7 shouldn't be much different than activating it on any computer that doesn't have internet access.

I'm not clear what your Komplete 6 serial # has to do with your issue. If you have any earlier version of Komplete registered you should be able to activate an update of a newer version. If not you would need to purchase a full version.

Hi and thanks for the response

I have tried to activate the komplete 7 (and yes, I have followed the instructions from muse research in doing so:)

The response i get when trying to install is that the se-number does not match base product?

When I got the receptor komplete 7 was working but in trial mode so it must be correctly installed.


I have tried a lot of different things and have read about in this forum, at NI and at muse but still with no luck.

I know I must be doing something wrong but I feel I have tried every possibility

any help is highly appreciated:) i usually can make stuff like this work but this is killing me:)

This is roughly what i have tried..

I request an activation code from the receptor. i save this to receptors drive c- i then transfer it to my laptop. I click the activation request file and it takes me to the home page from where i download the return file. I open the return file in the NI service center and try to activate but it says that the se-number does not match base product.

best regards
Lars

best regards
Lars

Where is this Komplete 7 serial number coming from?

I gather that you bought a stock Receptor 2 with Komplete 7 "pre-installed" but not activated. Did you also buy a full version of Komplete 6 and a Komplete 7 upgrade? Do you have any version of Komplete activated on a computer? If not I would try doing this, it might shed some light on what's going on here.

One thing that I've found helpful in dealing with activating NI items on Receptors is the "Overview" in NI Service Center. If you connect to Service Center over the internet and sign in you are able to see all the products and serial numbers which are registered to your account. If your account shows a valid Komplete 7 serial # then you should be able to enter that number into Service Center and get an "Activation Response" file to load into your Receptor's off-line Service Center.

Perhaps some additional information on how NI products are setup and activated would be helpful.

There are different versions of any Komplete software. For example, there is Komplete 7 Retail (for first time purchasers), Komplete 7 Update (for owners of previous versions of Komplete), Komplete 7 Upgrade (for owners of products like Kontakt who are upgrading to Komplete 7), Komplete 7 Academic (for students), etc.

The actual Komplete 7 software for each of the above products is identical and the DVDs install the full software. The only difference in the products are their Serial Numbers and what that means at time of Product Activation.

With the Komplete 7 Retail product, you are paying full price, so the NI registration/activation process is simple -- you create a NI User Account, then register and activate the product. All of this registration/activation data is then stored on the NI Servers associated with your specific NI User Account.

With Komplete 7 Update/Upgrade products, these products are priced lower since they assume you have previously purchased the appropriate NI qualifying products. Since any person can buy these upgrade/update products from a retailer, the question becomes "how does NI make sure you actually own the qualifying products?".

When trying to activate an upgrade/update product, the activation process "looks" at your NI account to make sure you have the qualifying products already registered. If you don't, the process creates an error.

You mention both Komplete 6 and Komplete 7 but also mention your Receptor had Komplete 7 pre-installed on it, which confuses me (and TechEverlasting).

-- If you purchased a Komplete 7 full retail product, you should have been able to simply activate it without having purchased any qualifying products. If this is true, you should contact Muse since somehow you received an incorrect Serial Number.

-- If you purchased a Komplete 7 Update product, this would mean you would have had to previously purchased an earlier Komplete product (like Komplete 6) and would have had to already registered/authorized that product under your NI User Account. Are you a Komplete 2-6 owner who previously authorized those products and then purchased the Komplete 7 update version later? If so, are you making sure you are authorizing the Komplete 7 update product under the same NI User account you previously authorized your "qualifying" product?

For example, last year I purchased a Komplete 7 "Update" version, since I already owned Komplete 2-6 (I have upgraded every version). When I went to activate my Komplete 7 update version, behind the scenes the NI Service Center application "looked" at my NI User Account and "saw" that this was a valid authorization since I authorized a correct "prerequisite" product (Komplete 6).


As TechEverlasting stated, we need to know:
1. Did you purchase a full retail Komplete 7 version from Muse or NI?

2. Did you previously own and authorize a Komplete 6 product, then purchase the Komplete 7 Update?

I am wondering if somehow you were given the incorrect type of Serial Number.

Hi. and thanks alot for the advice.

I have bought a muse receptor 2 pro max with komplete 7 pre-installed.

Included in the box when I received the receptor was cd-roms of komplete 6 and 7. each of them has a se-number printed on a sticker.

Looking in the service center i can see that there are 2 versions of komplete 7 installed. it does not display the se-number of the versions so i assumed that the printed se-number i had on the komplete 7 box would work.

It did not work so I therefore assumed that i might need to activate komplete 6 first and then later update it to komplete 7.

I can not see the komplete 6 on my receptor

Im confused which version of komplete 7 i have- as you mentioned there is a difference:)

I do not own any previous versions of komplete or any other NI product. Therefore i have set up my NI account after receiving the receptor so i could activate komplete 7.

thanks for help. it is highly appreciated.

best regards
Lars

I think the issue here is the difference between getting a Receptor with Komplete "pre-installed" and getting one with Komplete already activated.

As a convenience for its customers Muse sells Receptors with the current version of Komplete already installed on the unit's hard drive. This saves the purchaser hours of swapping DVDs and is a great idea, but when purchasing such a Receptor you have not purchased an actual license to use the NI software. I'm surprised that there would be serial numbers on the included DVDs in this case, but it seems they weren't valid. If this is the case you need to purchase a full version of Komplete 7. This will be the serial # that you will enter into Service Center for the remote activation.

Note that you will be able to get up to two additional activations when you purchase Komplete, so you'll also be able to run it on a computer.

I have purchased Receptors from Muse with Komplete already activated, and paid an additional fee for this. In those cases Muse created NI accounts just for those Receptors (with account names like B4493240982340@playReceptor.com). If you did pay extra to have your Receptor pre-activated then you need to have Muse and NI sort this out together.

Something similar happened to me. Not sure if someone answered your question, but here's my take on it:

When Muse installs Komplete on your receptor, they use a master disk that includes their own internal se numbers. If I remember correctly, you have to obtain your own personnal account with NI Instuments. Chances are you're looking at Muse account on NI and not your own.

Not sure this is exactly your case, but it could be similar. Took me a while to figured it all out.

Check with Muse for that, ask them how to get your own NI account. I think NI sends you a temporay login after being instructed to by Muse.

If I remember correctly, they set me up with a user ID like muse0342 and once in, I could change and enter all my own coordinates, serial numbers and login name.

Best regards,

Hi. And thanks for the help and advice.

I'm very thankful for this. I have had a feeling that the issue with the mismatching se-numbers have been the problem all along. So with your help I now feel I can proof to the dealer that this is actually true. This may help me save from having to buy a new version of komplete 7.

I may practically be the only one in Denmark who owns a receptor so getting support is almost impossible

However this does not mean that I have lost faith in the receptor:)

I have now contacted the dealer again and asked them to sort out the mismatching se-numbers with NI and Muse. I have to be patient.. I have waited almost a year for this activation:(

best regards

Lars