Hi,
I have had a problem with the Wavelore Glide update that I've been unable to resolve with Mark @ Wavelore.
I eagerly tried to update & have not been able to get Glide to load into Kontakt 5.02 since the update.
I might have done something wrong or something might have been corrupted I'm really not sure
I emailed Mark @ Wavelore explaining the problem through back and forth emails between May 15th -May 18th.
After a several attempts at fixing the update by following all of Marks suggestions I realized this approach was not working.
I then asked Mark if it wouldn't be simpler if I just trashed the old Glide and simply dl'd the new updated instrument as all of the attempts at updating Glide were not working.
Marks response was to dl a 6 gig library would be very time consuming.
My answer was it would be less time consuming than the various attempts of fixing that obviously were not working over 3 or 4 days.
I have had my own business's and I understand and sympathize with developers and want to see them succeed!
I pay for ALL of my software,VI's and do beta testing for major software developers as well so I'm not a total ignoramus with software and update procedures & yes I probably should not have trashed the resource folder Wavelore said to trash.
I've asked in 2 emails if this missing resource folder was the problem and have never received an answer from Wavelore if this was the source of the problem.
Having unfortunately trashed files from the original Glide as Wavelore's instructions,I don't have any way to fix this with out help from Wavelore.
I have not received any emails since my last email I sent on 5/18 and now have a broken VI from a developer that I payed $$ for.
I have bought other VI's from Wavelore as well,when Mark had the fundraiser for his mentor I was happy to give him support for a worthy cause.
Later I bought Glide ,I never used it too much as I thought the design was not very intuitive & now I suspect it it was brought to market a bit early.
I shared in a friendly email correspondence with Mark a month or 2 previous to the update my issues with Glide and I was thrilled when this update was released!
I was hoping the new update would make Glide more useable for me and I was very excited about this.
Now almost 2 weeks later I have a broken VI that I can't get to work,a developer that will not answer my non- contentious emails asking for help and I'm starting to get a really bad feeling regarding the associated risks in dealing with smaller boutique manufactures who can stop helping legitimate clients at will with no recourse available to the client.
Does anyone have any suggestions how I can get this working or explain to me why a developer would be so reluctant to allow a client to dl the working updated product if the update attempts are unsuccessful?
Over the years I've had lots of products from various companies, if I've ever had a problem thankfully rarely
I usually have found developers eager to assist a client get back up and running.
Suggestions?
Perspective ?
Thanks
KG

Missing Resources folder is NOT a problem. Kontakt falls back to NKR in case it doesn't find the Resources folder.

Hi EvilDragon,
Thanks for the info
it's strange as I asked this in 2 different emails and Wavelore never answered the question.
As someone who has worked with many different developers, can you understand or explain to me why a developer wouldn't want to assist a paid client of several products that has an unsuccessful update?
I swapped files as instructed , now the VI will not load.
When I realized the process was not working and requested access to a dl of the updated product,his response was it would be too time consuming!
Now almost 2 weeks later still no working VI & could have been fixed with a 15 minute dl and reinstall.
I just don't understand the logic,lack of customer service and must admit this experience will make more wary of buying from smaller developers.
Strange stuff,again thanks for the info.