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problem with cubase 7 upgrade e- licence

Plug-in hosts and other software applications discussion

Moderator: Moderators (Main)

Giusmex
KVRian
 
785 posts since 20 Mar, 2010

Postby Giusmex; Sat Dec 22, 2012 9:02 am problem with cubase 7 upgrade e- licence

hi guys

i have just purchased the upgrade from cubase 6.5 to cubase 7, now i have installed it and ok

but when it comes to start cubase 7, it requests ( of course) to registrate the product; then i click on "actiavte licence" or something like that, then i digit my activation code ( until now eberything ok, because at the end of the digitation it correctly says "cubase 7 licence etc etc", bu then it says : "continu".

qhen i click "continue" it says that no licence on which to perform upgrade are available and to connect a usb e licencer to the computer

well, my usb e licencer IS connected, is properly installed, and it displays all the licences that i already have on it ( included cubase 6.5 )...

i dont know what happens, i removed the usb licencer, re-connected it to the usb port, re-done those things-..but the same problem occurs

any idea?
User avatar
standalone
KVRAF
 
5657 posts since 8 May, 2008, from ssssskipping ......... I left you there

Postby standalone; Sat Dec 22, 2012 9:30 am

I have two ideas:

A- Download and install the latest version of the eLicenser software, if you haven't already.

B-Contact Steinberg support if 'A' doesn't work.
Giusmex
KVRian
 
785 posts since 20 Mar, 2010

Postby Giusmex; Sat Dec 22, 2012 9:31 am

hi thanx for the answer in christmas time :) :)

yes i contacted them i wrote in their forum; i have instaled the latest version of elicencer


nothing happens thoug :(
User avatar
standalone
KVRAF
 
5657 posts since 8 May, 2008, from ssssskipping ......... I left you there

Postby standalone; Sat Dec 22, 2012 9:40 am

Until they answer you back I guess you must rely on classic all around solutions:


Have you tried connecting the dongle to a different port?

Have you tried a reboot?


Other possibility is that they have sent you a wrong license. That is, one for a different update or upgrade path.
Giusmex
KVRian
 
785 posts since 20 Mar, 2010

Postby Giusmex; Sat Dec 22, 2012 9:46 am

hi again and thanx again


ye, i tried both

the activation code is printed on the sheet of my boxed version , and further, when i go to the activation process it recognizes it because it says ( before clicking "continue" ) "cubase 7 ".so it recognizes it :( :(


really really worried
blaubär
KVRer
 
22 posts since 15 Oct, 2006

Postby blaubär; Sat Dec 22, 2012 9:54 am

When i bought the update i a store i had the same problem. Turned out i bought a cubase studio 5 to cubase 7 update having a cubase 5 license on the elicenser. So: did you buy the appropiate update?
User avatar
standalone
KVRAF
 
5657 posts since 8 May, 2008, from ssssskipping ......... I left you there

Postby standalone; Sat Dec 22, 2012 9:56 am

Giusmex wrote:hi again and thanx again


ye, i tried both

the activation code is printed on the sheet of my boxed version , and further, when i go to the activation process it recognizes it because it says ( before clicking "continue" ) "cubase 7 ".so it recognizes it :( :(


really really worried


Yes, I mean that maybe they printed a code for a Cubase 5 to Cubase 7 upgrade, for example.

In any case, there is no reason to worry, they will solve your problem 100%

The only issue is that Christmas is here and maybe they will be a bit more slow than usual.
User avatar
murnau
KVRAF
 
2695 posts since 13 Jan, 2005, from Deutschland

Postby murnau; Sat Dec 22, 2012 10:04 am

i dont get it, what do you mean with: "but when it comes to start cubase 7, it requests ( of course) to registrate the product; then i click on "actiavte licence" or something like that, then i digit my activation code"

nothig to do with starting cubase. the code is for your elicenser on the stick. what exactly is saved there? still 6.5 or cubase 7?
“Our virtues and our failings are inseparable, like force and matter. When they separate, man is no more” ― Nikola Tesla
Giusmex
KVRian
 
785 posts since 20 Mar, 2010

Postby Giusmex; Sat Dec 22, 2012 10:33 am

murnau wrote:i dont get it, what do you mean with: "but when it comes to start cubase 7, it requests ( of course) to registrate the product; then i click on "actiavte licence" or something like that, then i digit my activation code"

nothig to do with starting cubase. the code is for your elicenser on the stick. what exactly is saved there? still 6.5 or cubase 7?


hi murnau

i mean that when i run cubase 7, BEFORE the program is run, it requires me to activate the licence; then i try to actiavte it, and then the problem ....
Eric C.
KVRist
 
96 posts since 2 Jun, 2012

Postby Eric C.; Sat Dec 22, 2012 12:19 pm

It was a little tricky for me too. It's not everyday that we have to do this. Did you click on the pic of the dongle in the elicenser and then update? I'm loving C7 btw. I wasn't impressed right away, but now I am really digging it...and not only the mixer. :D
Giusmex
KVRian
 
785 posts since 20 Mar, 2010

Postby Giusmex; Sun Dec 23, 2012 2:19 am

Eric C. wrote:It was a little tricky for me too. It's not everyday that we have to do this. Did you click on the pic of the dongle in the elicenser and then update? I'm loving C7 btw. I wasn't impressed right away, but now I am really digging it...and not only the mixer. :D


hi eric

yes i did it, now i have checked the package, and it actually IS right, that is to say, update from cubase6.X to cubase 7

i have no luck in updates....always problems... :( :(
antoyne
KVRist
 
160 posts since 30 Aug, 2004, from Planet Earth

Postby antoyne; Sun Dec 23, 2012 2:40 am

hi there

strange as I never had trouble with cubase updates
what i always do is tranfer the new licence on the usb licenser first then install the update program, cubase shouldn't ask you anything to do then

good luck



Giusmex wrote:
Eric C. wrote:It was a little tricky for me too. It's not everyday that we have to do this. Did you click on the pic of the dongle in the elicenser and then update? I'm loving C7 btw. I wasn't impressed right away, but now I am really digging it...and not only the mixer. :D


hi eric

yes i did it, now i have checked the package, and it actually IS right, that is to say, update from cubase6.X to cubase 7

i have no luck in updates....always problems... :( :(
Giusmex
KVRian
 
785 posts since 20 Mar, 2010

Postby Giusmex; Sun Dec 23, 2012 3:55 am

still no answer from steinberg support...

:(
User avatar
standalone
KVRAF
 
5657 posts since 8 May, 2008, from ssssskipping ......... I left you there

Postby standalone; Sun Dec 23, 2012 5:06 am

It's Sunday ...
Giusmex
KVRian
 
785 posts since 20 Mar, 2010

Postby Giusmex; Sun Dec 23, 2012 11:50 am

yes and just because its sunday i had time to play :(

:)
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