Bitwig

8xx8 · Post by **8xx8** » Fri May 30, 2014 9:51 am

Bitwig 1.0.8 does not run on my laptop.

I cannot see even a splash-screen. At the same time, there are no mistakes. My laptop specs (http://h10025.www1.hp.com/ewfrf/wc/docu ... itle_r0001) meet all the requirements of the program.

OS: Windows 8.1

Is there any opportunity to debug this issue? Why is it so? Where can I look at crash logs?

Protheon · Post by **Protheon** » Fri May 30, 2014 10:00 am

Do you see Bitwig Studio.exe running in the Processes tab in the Task Manager?

You could also check for Application errors in the Windows event log viewer (Windows-key & R -> eventvwr.msc -> Windows Logs - Application).

8xx8 · Post by **8xx8** » Fri May 30, 2014 10:14 am

Yes, I can see the program in the task manager after going, but the program fails in about 1 or 2 seconds.
As for Windows event log viewer, I have found the following error there https://gist.github.com/Andrew8xx8/1dc91dee2853bc1204fa.

Protheon · Post by **Protheon** » Fri May 30, 2014 10:17 am

Unfortunately the event log error message is not very informative.
Have you already tried to start Bitwig with administrative privileges?

8xx8 · Post by **8xx8** » Fri May 30, 2014 10:24 am

Yes, I have tried

Protheon · Post by **Protheon** » Fri May 30, 2014 10:27 am

You could disable your antivirus software temporarily.
And check for warning and error messages in the System event log.

Most likely you have already de-installed BWS and installed again?

8xx8 · Post by **8xx8** » Fri May 30, 2014 10:33 am

I have already tried to de-installed BWS and installed it again. I will look at log in more details and try to update drivers

8xx8 · Post by **8xx8** » Fri May 30, 2014 10:38 am

Thank you for your attention to my problem.

8xx8 · Post by **8xx8** » Fri May 30, 2014 11:37 am

I have tried to update drivers and then re-install BWS. There is still the same issue. There is no more specific information in logs. Do you have any ideas how to localize the problem?

Protheon · Post by **Protheon** » Fri May 30, 2014 12:33 pm

Some ideas...
- did a previous version of BWS ever run on the same computer?
- uninstall BWS again and check for any files/folders left and clean them up before you re-install
- re-install with administrator privileges
- re-install to a different location (other than the default directory)
- temporarily disable any antivirus software (like already mentioned)
- check if BWS starts from within a different Windows user acoount

dsan@mail.com · Post by **dsan@mail.com** » Fri May 30, 2014 2:31 pm

Additionally, before running the .exe, right click on the .exe and choose properties.

"Unblock" the download.

Then try installing and follow Protheon's advice.

HTH

Happy Musiking!
dsan

panox80 · Post by **panox80** » Fri May 30, 2014 4:08 pm

here i0m runnung with 8.1 without problem,,,framwork are installed?(sometimes make problem with application if not in the system) system is updated??...best solution is to format your system,,,because if you got this error your system has problem (mine windoes 8.1 ever has problem with this software)

cheers

ThomasHelzle · Post by **ThomasHelzle** » Fri May 30, 2014 4:42 pm

The laptop sounds capable enough.
Did you try re-downloading the installer from your account or the demo page:
http://www.bitwig.com/en/bitwig-studio/download.html
Maybe it didn't download properly?

Cheers,

Tom

blouaap · Post by **blouaap** » Mon Jun 02, 2014 11:48 am

Tried right-click -> run as Administrator?

Protheon · Post by **Protheon** » Mon Jun 02, 2014 11:52 am

Protheon wrote:Have you already tried to start Bitwig with administrative privileges?

8xx8 wrote:Yes, I have tried

Hopefully 8xx8 will give us an update soon.
If BWS still does not start, he should give Process Monitor a try:
http://technet.microsoft.com/en-us/sysi ... 96645.aspx

Bitwig

KVR Audio

Bitwig 1.0.8 does not run on HP Envy 15 with Windows 8.1