SampleTank 4 on the way

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
SLiC
KVRAF
3276 posts since 2 Dec, 2004 from North Wales

Post Wed Mar 13, 2019 11:20 pm

4.2 was on my USB drive with the content for ST 3 (why when it’s an update from ST 3) but a lot of the new content apparently not on the USB. Not sure if I need to run the 1-2 update as 4.2 was on the drive (ran it anyway, but after the 4,2 install)

The install instructions PDF was curripted on the drive and I can’t find an install instructions PDF to download, is there one?
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Mkdaws32@gmail.com
KVRist
44 posts since 11 Jun, 2018

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 2:42 am

stardust339 wrote:
Wed Mar 13, 2019 5:13 pm
I think I found a different problem than what others noticed. On the newer instrument list for Sampletank 4, it now lists other drum kits like Melody Kit or Big Crush Kit as one of the available instruments in addition to Acoustic Pop/Vintage Rock whereas before only Acoustic Pop/Vintage Rock were listed for it. I only have access to the sound files of the two drum kits - Acoustic Pop and Vintage Rock.
I noticed this too, just yesterday. I logged a support ticket and expect to hear back today or tomorrow at the latest, given the typical response I’ve gotten in the past.

It might be an error in the PDF, or maybe they have added a few new kits already. In any case, there are no new drum parts in my download area. I suspect it hasn’t been noticed before because most people on this forum seem to have the MAX version, which would definitely include these.

EDIT: I’ll let you know when I get an answer from support.

Beriax
KVRer
13 posts since 1 Feb, 2019

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 7:14 am

Installing sample tank. So I first have to install the "Installer", than the sound content, and afterwards install the sound library update 1.2 downloaded from my user area?

User avatar
Peter - IK Multimedia
KVRAF
6244 posts since 20 Oct, 2009

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 8:57 am

neverenoughfunk wrote:
Wed Mar 13, 2019 10:14 am
mixtur.se wrote:
Wed Mar 13, 2019 10:10 am
Beriax wrote:
Wed Mar 13, 2019 10:03 am
The usb has arrived :hyper: .

I skimmed through the licence paper, and it says I can install on maximum 3 pc, and use only one at a time. What if I install on 3 pcs of mine, and then format and dump one? Can install on a new pc and still use it? Does it just mean installed on 3 pc at the same time?
If it is so, do I have to cancel the activation on a pc before formatting?
Keep in mind you only have a limited amount of activations in total, and there’s no way to deregister a device (like some other vendors offer)
you have to give Ik Multimedia an A+ on this...

never have a problem with asking for more activations... especially, if you are using the product legally...
Thanks, much obliged for the nice rating (will pass to the team who takes care of this sort of thing) and wanted to let people know that deauthorization has been suggested as something that would also be great to have in an updated download/authorization management system. I just verified that it was put into the suggested specifications for an improved system.
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Peter - IK Multimedia
KVRAF
6244 posts since 20 Oct, 2009

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 9:02 am

bill45 wrote:
Wed Mar 13, 2019 8:37 pm
I found the installer for the sound library 1.2 up date
I think Peter said to install this before the 4.02 update.
Gonna go back and take a look.
It is recommended but it won't cause anything terrible to happen if you don't.
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Peter - IK Multimedia
KVRAF
6244 posts since 20 Oct, 2009

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 9:15 am

SLiC wrote:
Wed Mar 13, 2019 11:20 pm
4.2 was on my USB drive with the content for ST 3 (why when it’s an update from ST 3) but a lot of the new content apparently not on the USB. Not sure if I need to run the 1-2 update as 4.2 was on the drive (ran it anyway, but after the 4,2 install)

The install instructions PDF was curripted on the drive and I can’t find an install instructions PDF to download, is there one?
The file on the root level of the drive should be corrected going forward but in cases where the USB stick has that top-level corrupted PDF, you can find a working copy one level down which will have the proper instructions (in the "Installer macOS" or "Installer Windows" folder).

Please run the 1.2 update, it isn't very large so shouldn't take too long to download I hope.

Thanks!
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SampleTank 4 announced and available for pre-order.

DrumAddict
KVRist
436 posts since 3 Jun, 2012

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 10:02 am

how long it takes until the IK Support responds to their support tickets ?

stardust339
KVRer
9 posts since 27 Nov, 2016

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 10:10 am

Mkdaws32@gmail.com wrote:
Thu Mar 14, 2019 2:42 am
stardust339 wrote:
Wed Mar 13, 2019 5:13 pm
I think I found a different problem than what others noticed. On the newer instrument list for Sampletank 4, it now lists other drum kits like Melody Kit or Big Crush Kit as one of the available instruments in addition to Acoustic Pop/Vintage Rock whereas before only Acoustic Pop/Vintage Rock were listed for it. I only have access to the sound files of the two drum kits - Acoustic Pop and Vintage Rock.
I noticed this too, just yesterday. I logged a support ticket and expect to hear back today or tomorrow at the latest, given the typical response I’ve gotten in the past.

It might be an error in the PDF, or maybe they have added a few new kits already. In any case, there are no new drum parts in my download area. I suspect it hasn’t been noticed before because most people on this forum seem to have the MAX version, which would definitely include these.

EDIT: I’ll let you know when I get an answer from support.
Thanks. I'll look forward to that.

DarkStar
KVRAF
8789 posts since 2 Sep, 2003 from Surrey, UK

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 10:27 am

DrumAddict wrote:
Thu Mar 14, 2019 10:02 am
how long it takes until the IK Support responds to their support tickets ?
Generally within 1-2 business days. But you can always Replay to your Ticket asking for a progress report / guidance.
DarkStar
Interesting, if true ...

DrumAddict
KVRist
436 posts since 3 Jun, 2012

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 11:08 am

DarkStar wrote:
Thu Mar 14, 2019 10:27 am
DrumAddict wrote:
Thu Mar 14, 2019 10:02 am
how long it takes until the IK Support responds to their support tickets ?
Generally within 1-2 business days. But you can always Replay to your Ticket asking for a progress report / guidance.
i would like to hear it or answere from other customer , sorry .

1-2 business days i can not believe because its already 4 days and no answere . tbh it is inacceptable .

bill45
KVRAF
2347 posts since 15 Jun, 2006

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 12:13 pm

Got a response to My ticket.They said try this and closed the ticket
before i could respond. Their sugestion did not work st4 still crashes.
Do I need to open another ticket?

bill45
KVRAF
2347 posts since 15 Jun, 2006

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 12:22 pm

OK you can still respond to a closed ticket.

DrumAddict
KVRist
436 posts since 3 Jun, 2012

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 12:23 pm

bill45 wrote:
Thu Mar 14, 2019 12:13 pm
Got a response to My ticket.They said try this and closed the ticket
before i could respond. Their sugestion did not work st4 still crashes.
Do I need to open another ticket?
looks like , at least to me , an very unprofessional way for supports .

User avatar
Peter - IK Multimedia
KVRAF
6244 posts since 20 Oct, 2009

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 12:43 pm

bill45 wrote:
Thu Mar 14, 2019 12:13 pm
Got a response to My ticket.They said try this and closed the ticket
before i could respond. Their sugestion did not work st4 still crashes.
Do I need to open another ticket?
No, the current system (and there's a new one on the horizon - very close, I'm told) marks them closed but that does not mean they are done with your issue. I will check but typically the techs have something similar to this messaging in their signature to indicate this and keep you informed (see below) and I've mentioned this on our forum:

Also note that the IK Support ticketing system does mark the status of your ticket as closed the ticket upon each reply, but that does not mean your ticket is done unless the issue is handled appropriately. A ticket will be closed like this to ensure the team member assisting you is alerted immediately of your reply. You can be assured this 'closed' status does not mean your issue is 'resolved' just yet. This is simply to keep IK Support on their toes and get your emails answered as soon as they possibly can.
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SampleTank 4 announced and available for pre-order.

User avatar
Peter - IK Multimedia
KVRAF
6244 posts since 20 Oct, 2009

Re: SampleTank 4 on the way

Post Thu Mar 14, 2019 12:43 pm

DrumAddict wrote:
Thu Mar 14, 2019 12:23 pm
bill45 wrote:
Thu Mar 14, 2019 12:13 pm
Got a response to My ticket.They said try this and closed the ticket
before i could respond. Their sugestion did not work st4 still crashes.
Do I need to open another ticket?
looks like , at least to me , an very unprofessional way for supports .
Please see above. Thank you.

Edit - Also wanted to add that there is a high volume of support tickets currently so it is taking longer than the typical 1-2 business days in some cases but they are working hard to assist everybody as expediently as possible and I appreciate your patience.
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SampleTank 4 announced and available for pre-order.

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