Fluffy Audio

VST, AU, AAX, etc. plug-in Virtual Instruments discussion
Buel
KVRer
8 posts since 15 Dec, 2013 from Dornburg, Germany

Post Mon Jan 13, 2020 4:36 am

Good Afternoon.
Based on the reviews I went to, the Dominus Choir would fit my needs.
I have sent a mail to them with a question using the contact form
- no response.
I have sent another mail, via my e-mail to support@fluffyaudio.com
- no response.
And I have added myself to the mailing list
- no response.

Does this company still exist?

Best regards fom Germany.
Buel.

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DJErmac
KVRian
939 posts since 25 Apr, 2009 from France

Re: Fluffy Audio

Post Mon Jan 13, 2020 6:00 am

Weird. They're supposed to have a good support, and there's no way they could close down for good. They may be on holidays...
I own a few of their products (and purchased the flute a week ago), including Dominus Choir. May I help you with your questions ?

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Dirtgrain
KVRist
406 posts since 12 Jan, 2019

Re: Fluffy Audio

Post Mon Jan 13, 2020 6:25 pm

Ask also on Vi-Control forum if you haven't: https://vi-control.net/community/

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thejonsolo
KVRAF
2415 posts since 13 Apr, 2008 from Charleston, SC

Re: Fluffy Audio

Post Mon Jan 13, 2020 7:49 pm

When did you send via the contact form? Today is Monday. I would give them at least a day to answer. I usually get a response within 24 hours, except via weekends, which means I get a response on Tuesday.

Do they still exist...ha! They are awesome.

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paoling
KVRist
92 posts since 24 Jan, 2012

Re: Fluffy Audio

Post Tue Jan 14, 2020 3:12 am

Hello!

We are sorry if we haven't replied to your enquiry, can you please write us again OR tell which name you used in your mail, or write which was the question about?

We try to answer any questions as fast as we can, but sometimes it may happen that we miss a few mails. Also we try to give a bit of priority to problems that customers have, than people just asking for random discounts or sales outsides the planned period.

Also we are experiencing mail problems when sending a mail to customers who have @gmx accounts.

(can you please remove our mail address in clear, so we don't get drowned by spam bots :-P)
Paolo Ingraito
Lead programmer at FluffyAudio
www.fluffyaudio.com

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tristan-
KVRian
520 posts since 11 Dec, 2004

Re: Fluffy Audio

Post Tue Jan 14, 2020 4:07 am

Just chiming in and highly recommending their Kontakt instruments. Top notch stuff!

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