Can‘t download updates, support doesn‘t respond

Official support for: sugar-bytes.de
flonky
KVRist
111 posts since 11 Apr, 2004

Post Thu Aug 29, 2019 10:05 am

Hi,
I can‘t download some updates from my Sugar Bytes account.
I already wrote to the support twice but didn‘t get any respond (this was last week).
Is this normal?
Thanks
Florian
MacPro 2013, sierra, Logic X, RME800, amt8, ADA8000, Prophet6, OB6, MKS80/50/30, V-Synth XT, JD990, JV2080, JP8080, System-8, Virus Snow, MicroMonsta, Triton-Rack, Microwave I, Nord 4r, Matrix1000, Radias, Maschine Studio, KK61 MkII

Sugar Bytes
KVRian
1134 posts since 27 Apr, 2007

Re: Can‘t download updates, support doesn‘t respond

Post Fri Aug 30, 2019 1:50 am

Hi Florian,

I'm really sorry to hear that you already contacted us before, but haven't heard anything back unfortunately.
May I briefly ask if you directly wrote to us or if you used our support form on our homepage?
Usually, you will receive an answer within 24 hours. If not, please directly write to support[@]sugar-bytes.de instead or send me a PM and let me know your registered email address.

Best,
Nadine

flonky
KVRist
111 posts since 11 Apr, 2004

Re: Can‘t download updates, support doesn‘t respond

Post Fri Aug 30, 2019 6:39 am

I think, I used the support form.
MacPro 2013, sierra, Logic X, RME800, amt8, ADA8000, Prophet6, OB6, MKS80/50/30, V-Synth XT, JD990, JV2080, JP8080, System-8, Virus Snow, MicroMonsta, Triton-Rack, Microwave I, Nord 4r, Matrix1000, Radias, Maschine Studio, KK61 MkII

Sugar Bytes
KVRian
1134 posts since 27 Apr, 2007

Re: Can‘t download updates, support doesn‘t respond

Post Fri Aug 30, 2019 7:21 am

So have you already tried to directly write to support@sugar-bytes.de instead? I just checked our inbox and still could not find anything from you. Please let me know your registered email address either via email or PM to help you.

Best,
Nadine

Return to “Sugar Bytes”