Win 10 Oct update deletes files in user folder- should we panic?

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DarkStar
KVRAF
8544 posts since 2 Sep, 2003 from Surrey, UK

Post Tue Oct 09, 2018 9:03 am

Recovering deleted files? Of course, nothing will have overwritten their disk sectors since then, will it? :dog:

Maybe Microsoft has invented (and copyrighted and patented) time- travel. Or has partnered up with NSA / GCHQ etc to reload all your files? :-o
DarkStar
Interesting, if true ...

Kr3eM
KVRist
364 posts since 1 Sep, 2007

Re: Win 10 Oct update deletes files in user folder- should we panic?

Post Tue Oct 09, 2018 10:54 am

robotmonkey wrote:
Tue Oct 09, 2018 7:36 am
...The first thing one should do is to run a file recovery software.
Obviously a good idea :D .The first public report that I read (and I actually think it's the one I linked to earlier) the user said he tried a dedicated recovery application but with no luck.

And for those who cares, I posted it since it's relevant to the subject and by doing so I probably gave them the benefit of the doubt...kind of.

But I'm not to keen to do the support job for them, i.e. do the research needed to confirm or deny that their so called tools can deliver any satisfactory results. I would rather see users that have had this happen to them actually contact Microsoft Support and give them a real chance. In worst case they get a real life Microsoft Support experience and a story to tell.

So if you are one, I urge you to contact Microsoft Support (that's if you actually have paid for support service). Microsoft claims they can get your data back, well go and find out, then please come back and share your experience.

Also on serious note, I think it is important and should be noted that, yes they did this.

And no, I do not believe their support claim to be valid, but I would be glad to be proven wrong if that means the users get their data back.

chk071
KVRAF
17037 posts since 11 Apr, 2010 from Germany

Re: Win 10 Oct update deletes files in user folder- should we panic?

Post Tue Oct 09, 2018 11:37 pm

Just read on another site that Microsoft is clear about what caused the issue, and I also got a patch for my installed 1809 today, so, I'd assume that this is solved now. I'll post specifics about the patch package later, not at home ATM.

metamorphosis
KVRAF
3731 posts since 8 Jan, 2005 from Hamilton, New Zealand

Re: Win 10 Oct update deletes files in user folder- should we panic?

Post Tue Oct 09, 2018 11:42 pm

chk071 wrote:
Mon Oct 08, 2018 12:45 pm
metamorphosis wrote:
Mon Oct 08, 2018 12:27 pm
No. This is a serious issue that should've been caught in internal beta, and there are no excuses.
No, it shouldn't. Yet it did. Another indicator of how "widespread" this is. You'd think that if it happened on at least 1 out of 9 computers, it would have become apparent. They pulled the update after very few days though, so it shouldn't have affected too many people. Additionally to the obvious fact that it only happens on certain configurations. As i mentioned above, there are indications that it has to do with the OneDrive app configuration, or the folder protection of Windows 10.

BTW, i'm not sure where you get it from that i try to "excuse" it. I'm not Microsoft, so, why would i excuse anything? Just trying to put things into perspective, where they are blown up.
MS has severely reduced their internal testing since the early win7 days. They're using the consumer as beta testers now. Not good enough, and not good business practice.

Kr3eM
KVRist
364 posts since 1 Sep, 2007

Re: Win 10 Oct update deletes files in user folder- should we panic?

Post Wed Oct 10, 2018 12:23 am

"Microsoft has corrected issues that caused data loss on systems upgraded to the company's new feature update the October 2018 Update."
https://www.ghacks.net/2018/10/10/micro ... sion-1809/


There's more bug reports than this one, like loss of Users Profiles and what not, if they are due to user error or the work of Micrsosoft I can't say but it should be noted, so beware.

chk071
KVRAF
17037 posts since 11 Apr, 2010 from Germany

Re: Win 10 Oct update deletes files in user folder- should we panic?

Post Wed Oct 10, 2018 12:52 am

metamorphosis wrote:
Tue Oct 09, 2018 11:42 pm
chk071 wrote:
Mon Oct 08, 2018 12:45 pm
metamorphosis wrote:
Mon Oct 08, 2018 12:27 pm
No. This is a serious issue that should've been caught in internal beta, and there are no excuses.
No, it shouldn't. Yet it did. Another indicator of how "widespread" this is. You'd think that if it happened on at least 1 out of 9 computers, it would have become apparent. They pulled the update after very few days though, so it shouldn't have affected too many people. Additionally to the obvious fact that it only happens on certain configurations. As i mentioned above, there are indications that it has to do with the OneDrive app configuration, or the folder protection of Windows 10.

BTW, i'm not sure where you get it from that i try to "excuse" it. I'm not Microsoft, so, why would i excuse anything? Just trying to put things into perspective, where they are blown up.
MS has severely reduced their internal testing since the early win7 days. They're using the consumer as beta testers now. Not good enough, and not good business practice.
I'm sure you have an official source for this?

Before Windows 10, they didn't even have the Insider program. Although that was never meant to be a team of beta testers. That doesn't mean they are disallowed to report bugs, though, of course.

Astralv
KVRian
774 posts since 26 Jan, 2014 from United States of America

Re: Win 10 Oct update deletes files in user folder- should we panic?

Post Wed Oct 10, 2018 5:51 pm

This is update from Tom's Hardware.
https://www.tomshardware.com/news/micro ... 37911.html

I see my "Everything else" computer has some update downloaded that it wants me to install. Strangely, I dont have Shut Down or Restart options, only "Update and Shut down" and "Restart and Shut down". I noted update being there on 9th- this is the date when the update was supposed to be inforced to automated download. So if this is an update- how would I know if it is old version or new fixed version? Is there any way to Re-Download it? I like to install new fixed version. Also- there has to be a way to see what goit downloaded and about to be installed, right? Thanks.

chk071
KVRAF
17037 posts since 11 Apr, 2010 from Germany

Re: Win 10 Oct update deletes files in user folder- should we panic?

Post Fri Oct 12, 2018 4:46 am

You can check the Update history in the Updates and Security section of the Windows 10 settings. If the update says KB4464330, then, yes, that is the update with the fix.

And, "Update and shut down", or restart means that it will install the update on shut down/restart. If you already loaded and initialized the update, then it obviously will install the update right away.

sprnva
KVRian
1292 posts since 16 Jan, 2013

Re: Win 10 Oct update deletes files in user folder- should we panic?

Post Fri Oct 12, 2018 5:04 am

The only issue I've been having with 1809 is that occasionally my USB mouse and keyboard will just stop working. Replugging them doesn't fix the issue, forcing a hard reset. The mouse also tends to stick a lot. I'll probably have to do a fresh install to get things right but I'll wait for the updated update.
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Jace-BeOS
KVRAF
4681 posts since 7 Jan, 2005 from Corporate States of America

Re: Win 10 Oct update deletes files in user folder- should we panic?

Post Sun Oct 14, 2018 1:09 am

sprnva wrote:
Fri Oct 12, 2018 5:04 am
The only issue I've been having with 1809 is that occasionally my USB mouse and keyboard will just stop working. Replugging them doesn't fix the issue, forcing a hard reset. The mouse also tends to stick a lot. I'll probably have to do a fresh install to get things right but I'll wait for the updated update.
Windows 10 did this to me at version one. Windows 8.1 had no problems with my exact same hardware. Then I got my free upgrade and now I can’t have my game controller, mouse, and keyboard all in one USB bus or they all fail to work until unplugged and replugged repeatedly.

As for the main subject of this thread... FFS, Microsoft. And yes, it does appear that both Microsoft and Apple have downsized their QA and sped up their release schedules.
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