Session Keys Grand S download troubbel

Official support for: e-instruments.com
G-Sun
KVRist
103 posts since 31 Jul, 2011 from Norway

Post Sun Nov 30, 2014 3:21 am

Maybe just moaning..

Bought second hand a license of eInstruments Session Keys Grand S,
and after a little wait serials and download-links where available to me.

Yet, I've not been able to download the sampleset.
Have tried both official and unofficial (seller) places,
but I'm unable to pass 99% download.

Have installed what I have, and gotten to activation,
but there everything freezes.

My pc is an i5 with some 3TB HDD and I've had no trouble with other downloads.

I've written to customer support for help,
but not much beside official link.

Should I just settle with money lost, eInstruments not working,
or ..?

e-instruments
KVRist
66 posts since 21 Jan, 2011 from Germany

Re: Session Keys Grand S download troubbel

Post Sun Nov 30, 2014 4:17 am

Hi G-Sun,

If your download stops at 99% you would not be able to even start the installation process. Session Keys Grand S comes as a zip file, which will only expand if the download is complete, and without errors.
The problem is obviously not the download, but your Native Instruments Service Center application. You can contact Native Instruments customer support directly to fix the activation error:
http://www.native-instruments.com/en/su ... t-support/
And here is a detailed guide on how to activate libraries in Kontakt:
http://www.native-instruments.com/en/su ... o-kontakt/

Hope this helps.

G-Sun
KVRist
103 posts since 31 Jul, 2011 from Norway

Re: Session Keys Grand S download troubbel

Post Sun Nov 30, 2014 10:12 am

Thanks!

I've tried Firefoc, Chrome, Free Download Manager and iGetter
all stops at max 99%
Some are not unzipable at all,
some I can unzip with an error-message (7zip extractor):
"Data error in 'Session Keys Grand S\Samples\SKGS001.nkx'. The file is damaged"

I'll be surprised if all this is a NI Service Center fault.

e-instruments
KVRist
66 posts since 21 Jan, 2011 from Germany

Re: Session Keys Grand S download troubbel

Post Sun Nov 30, 2014 2:22 pm

In your earlier post you mentioned that you got to the activation process and your computer freezes at that point. Activation requires the unzipped Session Keys Grand S library.
I suggest using a different computer or a different connection for your download. From what I read, the problem seems to be related to your specific machine. We have tested your download link several times and it works fine without any problem. The server side appears to be ok.
If you need further assistance, please feel free to contact support.

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