licence transfers and installers if bought from website and not re-seller?

Official support for: studio-toolz.com
MrGrumpy
KVRer
4 posts since 7 Mar, 2017

Post Tue Sep 12, 2017 11:46 am

Hi
Long shot - bought products via website years ago, which is no longer around?

How do I, in 2017:
Get installers?
Transfer licences?

Thanks in advance
I'm not happy...

User avatar
HRBassman
KVRer
2 posts since 26 Jul, 2014 from Washington, DC - United States

Re: licence transfers and installers if bought from website and not re-seller?

Post Tue Dec 19, 2017 6:27 pm

Did you ever hear back from them? I own like 20 of their vsts, and my account is still not updated since they became Studio Toolz. They've also not responded to any of my messages. Have you had any luck at all contacting them?
Cheers,

HR Bassman
"Technique doesn't mean shit if you can't play a backbeat and lock it in." -Steve Gadd

MrGrumpy
KVRer
4 posts since 7 Mar, 2017

Re: licence transfers and installers if bought from website and not re-seller?

Post Tue Jan 09, 2018 3:40 am

unfortunately not - I might escalate this further, thanks for the reminder
I'm not happy...

User avatar
sbj
KVRian
1103 posts since 17 Aug, 2012 from Old Zealand

Re: licence transfers and installers if bought from website and not re-seller?

Post Tue Jan 09, 2018 6:20 am

I'm in the same situation. Contacted StudioToolz a couple of times but no response.

Apparently this business don't want our business :dog:
Sound C loud
Band C amp
Not a perfectionist. Just very stubborn -Tipper-

MrGrumpy
KVRer
4 posts since 7 Mar, 2017

Re: licence transfers and installers if bought from website and not re-seller?

Post Thu Jan 18, 2018 6:05 am

I have set up a Studio Toolz account as well - final roll of the dice.
As I used PayPal I have itemized receipts from Minimal Systems; I can prove ownership of all the plugins.
What is annoying is that I do not recall being told about the old site being shut down, or any instructions or requests to transition to the new site. It's not a lot of money involved at the end of the day, and I just want to know I can still access something that is clearly still being sold and "supported" by the developer, who already has my money :wink:
I'm not happy...

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