Realivox Ladies not working

Official support for: realitone.com
Drogers
KVRist
60 posts since 21 Dec, 2016 from United States

Post Wed Mar 07, 2018 9:26 am

I own many of the Realitone Instruments including Realivox Ladies. I have never been able to get it to load correctly in Kontakt. I have Komplete 11. I’ve tried uninstalling and reinstalling now it just crashes Kontakt. I sent message to support on the website for help, but no response. Anyone there? Just looking for some help to get this working for a project. Thanks

rrichard63
KVRist
208 posts since 14 Oct, 2013 from San Francisco Bay Aea

Re: Realivox Ladies not working

Post Wed Mar 07, 2018 9:38 am

If you are a member of VI Control (http://www.vi-control.net), the owner of Realitone is very active there and you could PM him through that message system.
Last edited by rrichard63 on Thu Mar 08, 2018 4:21 pm, edited 1 time in total.

Drogers
KVRist
60 posts since 21 Dec, 2016 from United States

Re: Realivox Ladies not working

Post Wed Mar 07, 2018 6:41 pm

I’m not, but thanks I’ll take a look.

Drogers
KVRist
60 posts since 21 Dec, 2016 from United States

Re: Realivox Ladies not working

Post Tue Mar 20, 2018 3:23 am

Just thought I’d follow up on my progress dealing with Realitone for you guys. I received an initial response to my request for support 2 days after I first contacted Realitone support. They came back with a lot of questions about my computer and version of Kontakt I am using. I sent a response within 24hours. It’s now been 12 days with no help from them. My project is now behind and I’m looking at hiring singers etc. This product has never worked (buggy at best). I have purchased $500 in software from them. I have no other issues with the $10K in music libraries I own.

Mike Greene
KVRist
429 posts since 22 Aug, 2007 from Los Angeles

Re: Realivox Ladies not working

Post Tue Mar 20, 2018 12:59 pm

I'm sorry you're having problems with this, Doug.

As you know, the Realivox Ladies run inside Kontakt. The Ladies might have bugs, but ultimately, it's just a collection of samples and KSP scripting, so an actual crash will almost always be a Kontak or system issue, rather than a Ladies issue.

I know that sounds like a copout, but bear in mind that the Ladies only use about 500MB of memory and relatively basic scripting. For the record, I don't think I've ever seen a situation where the Ladies caused crashes. Obviously it is happening in your case, and we want to get to the bottom of it, but it's not something that's typical, so we don't have easy answers.

Since we don't have any experience with the Ladies causing crashes, troubleshooting is going to be more effective if we can be sure there isn't some system conflict. That's why Bill asked you various questions about your system.

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