Echoes in the Attic wrote:But to be honest it's a bit more frustrating when examination of how some software/hardware combinations are met with disinterest or defensiveness when it should be useful information. That's the main point here I think.
The part of the picture that you don't see here I think is that many of the music instrument companies are actually smaller than you think and have far less people working on the products that you could image, many wearing a lot of different hats. I can tell you that 99% of the information or problems that are reported are actually user error, and a majority of those users take a lot of handholding before being willing to entertain that possibility. This eats up a lot of time that could be used to improve the product and can actually create a never-ending cycle of a decreasing amount of time that is used productively. Your particular scenario could be different (I actually haven't had the time to dig into it in more detail), but please be aware that this really is the exception to the rule. In reality, we all work insane hours even on weekends ("half days", like Roger likes to says, "12 hours") and don't even get close to being able to do everything that we would like to do to improve our products and the integration with others. If some things might be perceived to you as disinterest or defensiveness, please be aware of the context in which you're operating. The previous people we dealt with might have really been taxing on our nerves and patience.